Jacqueline Sutch

• Self -Employed Property Owner on Aegina Island , Greece - Private Airbnb Rental
• Streamline Bookings for guests with efficient communication - transfers/buses from Athens Airport. Further communication with queries Such as Things to Do on the Island and nearby Islands.
• Meet and Greet guests on the Island. All are International guests.
• Managed day-to-day operations.
• Improved overall guest experience with thoughtful touches such as welcome baskets.
• Managed all aspects of the hosting experience, from check-in to check-out, ensuring smooth operations for each guest stay.
• Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.

• Organized, maintained and updated information in computer databases.
• Demonstrated strong multitasking abilities while managing numerous tasks.
• Compiled information from files and research to satisfy information requests.
• Appointment Bookings.
• Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
• Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

• Quality Assurance Manager/ Human Resource Manager/ Office Manager to our Employees and sub-contractors.

Team Work

• Financial controls and reporting systems, ensuring accurate forecasting and budget management.
• Monitored office workflow and administrative processes to keep operations running smoothly.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Assisted in recruiting, hiring and training of team members.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Monitored and coordinated workflows to optimize resources.
• Increased overall company performance by implementing strategic management initiatives and streamlining operations.
• Enhanced workplace safety protocols proactively addressing potential hazards before they became critical incidents.
• Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.

• Small Business Owner - Interior Decorating In window treatments.
• Managing all aspects of Business operations
• Managed employees and sub-contractors.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
• Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
• Spearheaded initiatives aimed at improving internal communication channels between team members facilitating greater collaboration.
• Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
• Supervised merchandise displays to catch attention of store customers.
• Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
• Conducted target market research to discover customer needs and analyze competitor trends.
• Implemented business strategies, increasing revenue, and effectively targeting new markets.