Jacqueline Thompson

Provided effective and efficient management of all site's resources to meet the high standards the organisation requires

• Introduced processes to streamline recruitment of casual employees, working closely with all relevant departments and key stakeholders
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Workflow coordination and quality assurance to address operational concerns, streamline processes to optimise productivity whilst delivering a high quality of patient care
• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• International recruitment of Nurses & Midwives to Monash Health , working closely with immigration lawyers to ensure correct management of visa sponsorship
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

• Increased diversity within the organisation by implementing inclusive recruiting strategies to attract a wide range of talent.
• Assisted with writing job postings and job descriptions for boards.
• Placed advertisements, evaluated applicant credentials, conducted initial interviews and pre-screening assessments.
• Hired employees and initiated new hire paperwork process.
• Collaborated cross-functionally with other departments to understand their unique staffing needs and priorities.
• Developed strong relationships with hiring managers, ensuring clear communication and understanding of position requirements and expectations.
• Streamlined recruitment processes by implementing effective applicant tracking systems and organizational tools for increased efficiency.
• Provided exceptional candidate experience throughout the recruitment process, maintaining consistent communication and transparency.
• Managed multiple requisitions simultaneously while maintaining attention to detail and excellent organisational skills.
• Collaborated with managers to identify and address employee relations issues.
• Worked closely with the People & Culture team when performance management of a casual bank employee was necessary
• Analysed recruitment data regularly to identify trends and areas for improvement in sourcing strategies or processes.
• Continuously sought out professional development opportunities and industry knowledge, staying current on trends and best practices in recruitment.
• Organised career fairs and networking events, expanding company's presence in key talent markets.
• Streamlined interview process, leading to more efficient candidate evaluation.
• Developed and implemented onboarding and orientation programs for new employees.
• Maintained an updated database of potential candidates for future opportunities, allowing for quick access to a qualified talent pool.
• Gained valuable knowledge of enterprise agreements such as Fair Work Australia and VHIA