Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Jacqueline Upston

Jacqueline Upston

Sydney,NSW

Summary

Dynamic and results-oriented professional with a diverse background spanning retail, traffic control, and hospitality, notably at McDonald's. Excelled in roles requiring health and safety regulations and brand awareness, achieving significant improvements in staff retention. Skilled in motivational techniques and adept at fostering team collaboration, consistently enhancing. Outstanding KPI. Well rounded team player, along with customer satisfaction and workplace efficiency.

Overview

2024
2024
years of professional experience
1
1
Certification

Work History

Developing Crew Trainer

McDonald's

Extra's Work

Real People Victoria/Whooshka Media Scandal
08.2023 - 10.2023

Getting scammed out of featured extra fees.

Traffic Controller

M1 Traffic and Labour
09.2018 - 01.2022
  • Communicated with team members using hand signals and radios.
  • Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
  • Assembled signs and cones to direct traffic through construction sites.
  • Routed traffic around construction sites for worker and driver safety.

Traffic Controller

M Group
09.2018 - 04.2021
  • Communicated with team members using hand signals and radios.
  • Partnered with crew members to use stop and slow paddles for multi-directional traffic control.
  • Assembled signs and cones to direct traffic through construction sites.
  • Routed traffic around construction sites for worker and driver safety.

Promotions Model/Stock Take

Total Tools
01.2010 - 01.2020

Promotions work at the sales, help with raffles, and cooking sausages.

Some stock take.

Retail Assistant

Sunglass Hut Melbourne Central
09.2017 - 09.2018
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.
  • Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
  • Demonstrated flexibility by adapting to various roles within the retail environment as needed.

Retail Assistant

Love It
05.2016 - 09.2017
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
  • Maintained tidy and organized store environment to comply with cleanliness standards.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Collaborated with team members to accomplish sales goals and improve overall store performance.
  • Interacted with customers proactively, identifying needs and offering suitable product recommendations.

Warehouse Person

Country Road Group
08.2016 - 12.2016
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Maintained clean, orderly work environment free of hazards.
  • Unpacked and repacked items in different quantities and configurations for shipment.
  • Shipped material and performed boxing, packing, labeling, and preparation of related documents.
  • Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
  • Assembled pallets and crates for secure transportation of materials.
  • Ensured proper handling of hazardous materials according to established regulations, protecting both employees and the environment.

Waitress

Prince Albert Hotel Williamstown
10.2014 - 02.2016
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Used cash registers and credit card machines to cash out customers.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Collaborated with team members to consistently provide efficient service during peak hours.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Receptionist

Barlow McEwen Tribe, First National
09.2011 - 02.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Education

Bachelor - Arts

Victoria University
Melbourne, VIC

Skills

  • Health and safety regulations
  • Brand awareness
  • Staff retention strategies
  • Motivational techniques

Certification

2018: Edway Training Sunshine: Certificate in CPCCWHS1001 Prepare to work safely in the construction industry White

Card: 543730602 – 17/09/18 – Refreshed tickets after expiration in 2021: 2022: Edway Training Hallam: Certificate

RIIWHS205E Control traffic with stop-slow bat (Refreshed June 2022) Cert No. 106597 Certificate RIIWHS302E

Implement traffic management plan (Refreshed June 2022) Cert No. 106618

2015-2017: Victoria University – Bachelor of Arts (Second year/currently deferred)

2012: Victoria Commission for Gambling and Liquor Regulation – RSA (every 3 years renewed last: June 2022)

2014: Australian College of Applied Psychology - Bachelor of Psychological Science (deferred)

2012: Create Training - Follow workplace hygiene procedures

- Certificate II in Hospitality

- Certificate III in Hospitality

2010: McDonalds Training – Certificate I & II in Retail

2010: Tanya Powell Modelling and Grooming Course

2010: Williamstown High School - Year 12 VCE: including Vet Community Recreation program 2009- Certificate II in Fitness and Basic First Aid (needs updating).

Working With Children Check: 2779189A-01 Type: Volunteer – 2028


+ Double covid vaccinated, December 2021.

Timeline

Extra's Work

Real People Victoria/Whooshka Media Scandal
08.2023 - 10.2023

Traffic Controller

M1 Traffic and Labour
09.2018 - 01.2022

Traffic Controller

M Group
09.2018 - 04.2021

Retail Assistant

Sunglass Hut Melbourne Central
09.2017 - 09.2018

Warehouse Person

Country Road Group
08.2016 - 12.2016

Retail Assistant

Love It
05.2016 - 09.2017

Waitress

Prince Albert Hotel Williamstown
10.2014 - 02.2016

Receptionist

Barlow McEwen Tribe, First National
09.2011 - 02.2012

Promotions Model/Stock Take

Total Tools
01.2010 - 01.2020

Developing Crew Trainer

McDonald's

Bachelor - Arts

Victoria University
Jacqueline Upston