Jacqueline Wallace
Rose Bay,NSW
Summary
Sales professional with extensive experience in account and customer relationship management. Cultivates, nurtures and maintains long-term customer relationships to boost sales and grow brand visibility.
Overview
8
8
years of professional experience
Work History
Account Manager and Publicist
MVMNT Agency
11.2023 - Current
- Raised brand awareness through consistent marketing efforts and product campaign launches.
- Consulted with advertising agencies to arrange promotional campaigns in various types of media.
- Built professional relationships with distributors, customers and media staff by attending trade shows.
- Managed administrative logistics of events planning, event booking, and event promotions.
- Reviewed marketing materials and documents for brand accuracy and trending design.
Sales and Marketing Executive
Motio
01.2023 - 11.2023
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Liaised and built relationships with media agencies
- Presented and pitched product offerings to new clients
- Oversaw the company's marketing plan and strategy
- Helped build procedures and processes alongside the operations teams
ADMINISTRATIVE ASSISTANT
Basc
12.2022 - 04.2023
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Executed record filing system to improve document organization and management
- Scheduled office meetings and client appointments for staff teams
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
CAFE WORKER
Bookplate And Pollen Cafe
02.2017 - 01.2023
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Used cash registers and credit card machines to cash out customers.
CAFE MANAGER
Pollen Cafe
03.2022 - 12.2022
- Trained cafe employees to consistently exceed customers' expectations and provide superior service
- Handled business administration functions such as payroll, cash register counting and supply ordering
- Minimized risks of cross-contamination and infection by directing team members to regularly clean and sanitize surfaces
- Secured daily cash by verifying totals and making nightly deposits.
BARTENDER SUPERVISOR
Public Bar
02.2019 - 12.2022
- Followed alcohol awareness procedures for preventing excessive guest intoxication
- Supervised and trained staff on preparing and delivering drinks, handling food and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
SERVICE OFFICER
Services Australia
08.2022 - 11.2022
- Maintained accurate records and full compliance with government regulations and agency guidelines
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
Education
Bachelor of Business - Marketing
University of Canberra
Canberra, ACT02.2024
High School Diploma - undefined
St Clares College
12.2020
Skills
- Department Oversight
- Sales Analysis
- Account Management
- Data Analytics
- Brand Management
- Campaign execution
- Client Relationship Management
- Customer Service
- Cold calling skills
Timeline
Account Manager and Publicist
MVMNT Agency
11.2023 - Current
Sales and Marketing Executive
Motio
01.2023 - 11.2023
ADMINISTRATIVE ASSISTANT
Basc
12.2022 - 04.2023
SERVICE OFFICER
Services Australia
08.2022 - 11.2022
CAFE MANAGER
Pollen Cafe
03.2022 - 12.2022
BARTENDER SUPERVISOR
Public Bar
02.2019 - 12.2022
CAFE WORKER
Bookplate And Pollen Cafe
02.2017 - 01.2023
Bachelor of Business - Marketing
University of Canberra
High School Diploma - undefined
St Clares College
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