Jacqueline Wright
Melbourne,VIC
Summary
Driven and collaborative, honed skills in upselling techniques and conflict resolution at Prince Alfred's Hotel. Excelled in a fast-paced environment, significantly enhancing customer satisfaction through exceptional service and effective team collaboration. Mastered POS systems and maintained impeccable cleanliness standards, showcasing a blend of hard and soft skills critical for hospitality excellence.
Overview
4
4
years of professional experience
Work History
Waitress Trainee
prince alfreds hotel
Melbourne, VIC
11.2021 - 10.2025
- Prioritized tasks efficiently during busy periods.
- Collaborated with kitchen staff to ensure timely delivery of food orders.
- Operated POS terminals to input orders, split bills and calculate totals.
- Observed other wait staff members' techniques to learn best practices for providing exceptional customer service.
- Explained menu options to guests, offered suggestions and took orders for food and beverages.
- Assisted in stocking inventory, setting up workstations, preparing mise en place, and breaking down stations at end of shifts.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Education
Diploma of Nursing -
Chisholm Institute
Melbourne, VICSkills
- Upselling techniques
- Cleanliness
- Conflict resolution
- Basic math
- Verbal and written communication
- Personal Presentation Skills
- Team collaboration
- Time management
Timeline
Waitress Trainee
prince alfreds hotel
11.2021 - 10.2025
Diploma of Nursing -
Chisholm Institute
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