JACQUELINE Adele FOLEY
BATEAU BAY,NSW
Summary
Talented medical administration officer with demonstrated experience providing administrative support services. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills.
Overview
16
16
years of professional experience
Work History
Service Officer
Services Australia
01.2024 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving service-related issues.
- Streamlined service processes for increased efficiency and improved customer experience.
- Collaborated with cross-functional teams to develop and implement service improvement initiatives.
- Provided exceptional customer support.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy.
- Assisted customers in navigating Services Australia website and improving overall user experience.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Front Desk Medical Receptionist
All Ages Podiatry & Mobility (Part Time)
06.2018 - 01.2024
- Reduced errors in medical recordkeeping by meticulously reviewing documentation for accuracy before filing or distributing it.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Conducted patient intake interviews, recording and documenting relevant information.
- Expedited patient registration processes by gathering necessary paperwork from new arrivals promptly upon their arrival at the front desk.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Used computer programs and registration systems to schedule patients for routine and complex procedures.
- Maintained current and accurate medical records for patients.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Maintained a well-stocked reception area, creating a welcoming atmosphere for patients upon arrival.
- Helped patients complete necessary medical forms and documentation.
- Greeted visitors and initiated triage processes for clients to streamline patient flow.
- Received and routed laboratory results to correct clinical staff members.
- Organized paperwork such as charts and reports for office and patient needs.
- Answered phone calls and messages for (6)-physician (4) medical facility, scheduling appointments, and handling patient inquiries.
- Managed multi-line phone system and pleasantly greeted patients.
- Completed clerical duties and tasks for clinic administration.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
Administration Officer
NSW Health
09.2007 - 01.2024
- Performed wide-ranging administrative and service-related functions.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Entered and maintained departmental records in company database.
- Ensured compliance with company policies and industry regulations by maintaining up-to-date records for audits or inspections purposes.
- Streamlined office processes by implementing efficient filing systems and document management practices.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Networked with medical professionals to exchange best practice knowledge and stay abreast of latest developments.
Education
Terrigal High School
Terrigal, NSWOurimbah Tafe
Ourimbah, NSWSkills
- EMR Systems
- Account management
- Records maintenance
- Electronic Medical Record
- Office supply and inventory
- Patient data processing
- Front desk operations
- Checking patient details
- Computer proficiency
Timeline
Service Officer
Services Australia
01.2024 - Current
Front Desk Medical Receptionist
All Ages Podiatry & Mobility (Part Time)
06.2018 - 01.2024
Administration Officer
NSW Health
09.2007 - 01.2024
Terrigal High School
Ourimbah Tafe
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