Jacqueline Ann Backman
Queanbeyan East ,Nsw
Summary
Experienced team leader with a strong background in aged care and management roles within the fast food industry. Possessing certifications in WWCC NSW, WWVP ACT, and RSA, I am well-equipped to ensure the safety and well-being of individuals in various settings. With a proven track record of effectively leading teams and delivering exceptional customer service, I am committed to providing high-quality care and maintaining a safe environment for all.
Overview
14
14
years of professional experience
Work History
Assist in Nursing
Bupist Care
10.2019 - 09.2021
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Manager
Chompers Chippery & Takeaway
04.2017 - 09.2017
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Shop Manager
Oceanfreshseafood&café
01.2016 - 01.2017
- All rounder in fresh section/café/wholesale
- Training staff
- Coffee experience
- Cooking
- Serving
- Cleaning
- Customer service
- Fish knowledge
- Cash handling
- Assisting in café.
Assistant in Nursing
Ozcare
01.2013 - 01.2016
- Detailed understanding of individual psychosocial needs for clients
- Provide personal care and hygiene to elderly persons
- Provide manual handling support to elderly persons
- Operate all manual handling equipment
- Provide assistance with elderly persons in eating
- Cleaning of resident beds, rooms and eating areas
- Participated in general reporting procedures and incident reporting required
- Understands general daily routine required to provide optimal care to residents and follow the care plan for each individual
- Follow all WH&S policies and procedures
- Assistance with continence devices
- Compression stocking application.
Personal Care Assistant/Team Leader
Embracia Nursing Home
01.2012 - 01.2013
- Liaising with doctors, social workers and other health professionals
- Speaking with family members ensuring client confidentiality and other appropriate communication
- Administering Webster packs
- Administering R8 under RN supervision
- Reporting all observations and changes to residents on the computer system ensuring accurate information is relayed to the relevant people.
Permanent Personal Care Assistant
Warrawee Nursing Home
01.2010 - 01.2011
- Duties as AIN.
Personal Care Assistant
Sheridan Hall (S.R.S) & Malvern Manor (S.R.S)
01.2009 - 01.2011
- Duties as AIN.
Personal Care Assistant and Training
St Marks Adult Day Centre-respite
01.2008 - 01.2009
- Liaise closely with other staff in monitoring behavioural patterns of residents, particularly in relation to individual care plans
- Assist residents to enhance/learn aids to daily living and to maintain independence
- To work with other staff in offering a quality service of care to the resident and their carers, consistent with the projects aim and purpose
- Encourage and promote social interaction between residents and staff
- Responsible for leaving Day room, bedrooms and bathrooms clean and tidy each day, washing down tea trolley, tables and chairs daily
- Responsible for laundry
- Assist as required with food preparation and service
- Where relevant maintain resident's daily records and assist with general documentation.
Education
RSA - Alcohol
Galaxy Training Australia
Online09.2024
Skills
Wound care specialist
Timeline
Assist in Nursing
Bupist Care
10.2019 - 09.2021
Manager
Chompers Chippery & Takeaway
04.2017 - 09.2017
Shop Manager
Oceanfreshseafood&café
01.2016 - 01.2017
Assistant in Nursing
Ozcare
01.2013 - 01.2016
Personal Care Assistant/Team Leader
Embracia Nursing Home
01.2012 - 01.2013
Permanent Personal Care Assistant
Warrawee Nursing Home
01.2010 - 01.2011
Personal Care Assistant
Sheridan Hall (S.R.S) & Malvern Manor (S.R.S)
01.2009 - 01.2011
Personal Care Assistant and Training
St Marks Adult Day Centre-respite
01.2008 - 01.2009
RSA - Alcohol
Galaxy Training Australia
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