Jacqueline (Jackie) Unwin
Summary
Initiative-taking and meticulous individual who performs at the upmost highest standard possible to ensure the desired outcomes required are achieved. I am proficient at building and maintaining professional relationships with the ability to negotiate and communicate on various levels. I have experience working in fast paced, high stress professional corporate and operational environments including excellent cultural sensitivity, research, and analytical thinking ability.
Overview
11
11
years of professional experience
Work History
STUDENT - DIPLOMA IN HUMAN RESOURCE MANAGEMENT
TRAINSMART AUSTRALIA
05.2021 - Current
- Manage Human Resources
- Manage Recruitment Selection
- Manage People Performance
- Ensure a Safe Workplace
- Implement and monitor WHS policies, procedures, and programs to meet legislative requirements.
- Manage Payroll
- Develop and manage performance-management processes
- Manage Workforce Planning
- Manage Employee Relations
- Demonstrated strong organizational and time management skills while managing multiple projects
- Learned and adapted quickly to new technology and software applications
- Demonstrated leadership skills in managing projects from concept to completion
ADMINISTRATION OFFICER (TEMP CONTRACT)
NORTHERN TERRITORY ABORIGINAL INVESTMENT CORPORATION (NTAIC)
07.2023 - 08.2023
- General enquiries and requests for assistance, in line with the position, maintaining confidentiality and either responding or redirection as appropriate, ensuring timely and relevant responses are provided
- Working closely with others, maintain the accuracy and integrity of NTAIC data management information systems, including undertaking data entry
- Provide a courteous and prompt telephone, email service to all stakeholders
- Manage generic email inbox - responding to enquiries
- Organise meetings for potential applicants with Grants team
- Attention to detail working with spreadsheets and collecting data
- Assisting in preparation of reports and Board papers.
KINSHIP CARER
DEPT. OF TERRITORY FAMILIES, HOUSING & COMMUNITIES
05.2017 - 07.2023
- Provide stability and security for the child whilst in out-of-home care environment according to the child's needs
- Actively involve children in decision-making about their lives
- Ensure children have a case plan that reflects their views and their individual care and protection needs
- Support children to safely and appropriately maintain connection with family, where it is in the child's best interests
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping
- Remained alert to problems or health issues of children and competently responded
- Built strong relationships with children and delivered emotional support and companionship.
RECRUITMENT SCRIBE CONTRACTOR
HAYS RECRUITMENT / NORTHERN TERITORY GOVENRMENT
03.2023 - 06.2023
- Assisting recruitment selection committees by taking comprehensive notes during interviews
- Transposing into selection committee reports for recruitment panel review
- Providing shortlisting services
- Acting as an independent panel member
- Provide executive minute taking services.
MOBILISATION COORDINATOR (TEMP CONTRACT)
TRACE JV, ICHTHYS PROJECT ONSHORE LNG
03.2022 - 05.2022
- Assisting with on boarding of blue-collar staff
- Management of complex training matrix's
- Mobilisation of equipment to support periodic events such as campaigns and shutdowns
- Co-ordinating transition schedules for the movement of volumes of resources from gate to village/village to Workfront (Bussing, bus routes, bussing timetables)
- Establish and maintain relationships with Company contractors that support events
- Assisting with HR queries
- Scheduling and allocation of resources
- Procurement & issuing of PPE
- Booking & management of training courses
- Management and tracking of project KPI's
- Liaising with internal and external stakeholders at varying levels.
BRANCH COORDINATOR (TEMP CONTRACT)
SPARROWS SERVICES PTY LTD
10.2021 - 12.2021
- Mobilisation Coordination Activities
- Overseeing training requirements for the Sparrows NT team and ensuring on-going personnel competency & mobilisation readiness in our client's portals
- Co-ordinate travel and accommodation requirements, ensuring appropriate support for staff, particularly in regional and remote areas
- Consult with Technicians for coordination of assignments
- Assist HR team with recruitment and onboarding of personnel, including, but not limited to conducting reference and qualification checks and obtaining candidates personal data form and certification
- Assist with the booking of pre-employment and operational medicals to all relevant personnel
- Maintaining Onboard Tracker platform for all NT personnel logistics, assignments, training
- Consulting with Inspectors and assisting in the review of reports using the current in-house database
- Attend and contribute to the weekly Operations Meetings
- Preparation and formatting documents, presentations, proposals/tenders, and spreadsheets
- Preparation of Approved Vendor List submissions for new Clients
- Submission and uploading of timesheets/time entry into PSA data base for all NT personnel
- Preparing and issuing purchase orders and working with Materials & Warehouse manager with getting new vendors onto the Sparrows Approved Vendor List
- Assisting Operations Manager NT and finance team with invoicing
- Introduce all incoming calls promptly and politely
- As the first point of contact with clients it is particularly important that a friendly disposition is always maintained
- Greet visitors in a polite and friendly manner
- Maintain record of visitors entering the building
- It is mandatory that the incumbent is familiar with the Company's HSEQ Policy and takes an active role in the compliance and improvement of Sparrows Integrated Management System
- The incumbent must report any incidents, near misses, actual or potential problems with products, services, or systems to their Line Manager
- The incumbent also has legal responsibilities under country-specific health and safety legislation to follow all Company processes and procedures and familiarise themselves with the emergency response arrangements applicable to them
- The incumbent is also responsible for the health and safety arrangements of subordinates (if any) and for any persons visiting them while on the Company premises.
DIVISIONAL SUPPORT OFFICER
DEPARTMENT OF TERRITORY FAMILIES, HOUSING AND COMMUNITIES
02.2021 - 09.2021
- Provide high level administrative, secretariat support and coordination to the Executive Director Service Delivery North
- Working collaboratively as part of a team in the executive area, providing executive level assistance, including word processing, screening of telephone calls, diary management, travel arrangements and directing the flow of Correspondence
- Coordinate and assist in the preparation of Ministerial correspondence, briefings, monthly reports, general correspondence, recruitment, and electronic records management
- Consult effectively with all levels of staff within the Department, external agencies, and outside organisations, to assist in the smooth day to day operations of the agency's activities
- Continually improve administrative systems and processes to ensure effectiveness and efficiency
- Proven experience in working effectively in an executive support role or equivalent experience requiring confidentiality, initiative, integrity, and sound judgement
- Demonstrated ability to communicate effectively and diplomatically, including the ability to prepare correspondence in plain English in accordance with required formats, standards and with diligence
- Demonstrated proficiency in the use of Microsoft Office (MS) and other software programs, travel, and accounts systems
- Well-developed administrative and organisational skills including proven experience in organising meetings, managing information, successfully work with minimal supervision and working effectively as a member of a busy team
- Effectively manage and prioritise workloads and work under pressure to meet tight deadlines
- An ability to interact effectively with people of diverse cultures and operational Executive teams
- Undertake Diary/Outlook Inbox Management
- Coordinate Papers for Meetings for Executive Director
- Coordinate the Workflow of Correspondence and Requests
- Update Contact Lists
- Any other duties as directed by Divisional Business Manager and/or Executive Director
- Purchase Orders Buyers Training - Procurement.
EXECUTIVE ASSISTANT (TEMP CONTRACT)
NATIONAL INDIGENOUS AUSTRALIANS AGENCY (NIAA)
04.2020 - 06.2020
- Provide high level support to an Executive - Regional Manager SES Band 1
- Undertake Diary/Outlook Inbox Management
- Screened calls and emails and initiated actions to respond or direct messages for managers
- Coordinate Meeting Papers for Executive/s
- Coordinate the Workflow of Correspondence and Requests
- Order and Coordinate Stationery
- Support other EAs (as requested/directed)
- Managing Senior Staff Diaries, Appointments, and Coordination of Papers for Meetings
- Process Parliamentary Documentary Management System Requests (PDMS - Departments online system for correspondence and workflow requests)
- Financial Processing, Reconciling Records for Credit Card Acquittals
- Coordinate requests (coordination of responses for parliamentary team and other requests)
- Coordinating and Booking Travel Arrangements
- Microsoft Suite, Outlook, Word and OneNote
ADMINISTRATIVE SUPPORT OFFICER (TEMP CONTRACT)
DANILA DILBA HEALTH SERVICE (DDHS)
10.2019 - 01.2020
- Outlook 2018 - Group Mailbox Management
- Invoicing and Purchase Order Raising and Submission/s
- Administrative Support to Executive Officer and Board of Directors
- Executive Assistant to CEO in absence of Executive Officer
- Internal, External & Return to Sender Mail Register Management
- Record Keeping / Archiving / Data Entry
- Collation and Distribution of Daily Mail
- Customer Service / Front Counter Duties
- Social Media and Website Posting Managements
- Event Preparations / Awards & Certificate Arrangements / Gift & Consumables Purchases
- Creation & Maintenance of Standard Operating Procedures (SOP)
- Telephone (Switch) Call Screening and Management
- Email Enquiry Responses.
ADMINISTRATIVE ASSISTANT (TEMP CONTRACT)
VENTURE HOUSING COMPANY
05.2019 - 07.2019
- Outlook 2018 - Group Mailbox Management
- Invoicing and Creditor
- Administrative Support to Property Management Team
- Key Register Management
- Generation of Memorandum of Variation (MOV) for Lease Renewals, Rent Decreases, and Income Requests
- Collation and Distribution of Daily Mail
- Customer Service / Front Counter Duties
- Social Media and Website Posting Managements
- Telephone / Email Rental Enquiry Responses.
ADMINISTRATIVE SUPPORT OFFICER (TEMP CONTRACT)
COMMONWEALTH DIRECTOR OF PUBLIC PROSECUTION (CDPP)
09.2018 - 12.2018
- Office Administration - Management of site-specific financial and cash management, procurement, facilities management and property administration, transport and fleet administration and security administration
- Case Administration - Creation and administration of CRIMS case files, photocopying, filing, data entry, meeting administration, records management (including archiving)
- Witness Co-ordination - Drafting summons/subpoenas, liaison (e.g., providing updates) and other related tasks (e.g., travel and conferences)
- Case Preparation - Preparing materials, lodging/filing documentation, conducting basic research activities, video conferencing, interpreters, and translators
- Case Liaison - Consulting with Federal Prosecutors, external agencies, and counsel
- Court Liaison and Diary Management (including interpreter bookings)
- Executive Support and Regional Liaison for Federal Prosecutors
- Business Systems (e.g., CRIMS) Support
- Records Management (including digital records management systems)
- Stationery and Consumables Ordering through COS
- Applying and Uploading Australian Federal Police Criminal History Checks for Defendants
- CRIMS and Case HQ Computer Software
- Outlook 2018 - Group Mailbox Management
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff
- Coordinated travel arrangements for staff members
ADMINISTRATION SUPPORT OFFICER (TEMP CONTRACT)
DEPARTMENT OF ATTORNEY GENERAL AND JUSTICE
01.2018 - 06.2018
- Printing and Processing of the Daily Reception Journal
- Printing and Distribution of Prisoner Classification Identification Cards
- Data Entry and Statistic Records Keeping
- Stationery and Consumables Ordering through Stores
- Initial and Review Case Report writing for Prisoner Security Classification Recommendations
- Agenda and Minute Taking for Monthly Staff Meetings
- Reporting of Sex Offenders to the Serious Sex Offenders Unit
- Applying and Uploading Criminal History Checks for Sentenced Prisoners
- Case Noting Prisoner Request Forms on Profiles Accordingly
- IOMS - Integrated Offender Management System
- PIMS Software
- Outlook 2013 - Group Mailbox Management
QUALITY ASSURANCE / COMPLIANCE SITE ADMINISTRATOR
CAPE AUSTRALIA, ICHTHYS PROJECT ONSHORE LNG
09.2017 - 11.2017
- Printing and Processing of the Daily Work Orders
- Review and Interpretation of Construction Maps and Scope of Works
- Data Entry and Statistic Records Keeping
- Creating and Distribution of Standard Operating Guidelines
- Outlook 2013 - Group Mailbox Management
- Creation and Finalisation of Construction Reports
- Administration Support to Construction Team - Painters and Coaters
- Printing and Marking of Construction Drawings
- Strict Compliance of Work, Health, and Safety Guidelines
- Review and Auditing of Compliance and Assurance on all Scope of Works Completed.
SWORN IN BORDER FORCE OFFICER ( LEADING & SENIOR)
DEPARTMENT OF IMMIGRATION AND BORDER PROTECTION / AUSTRALIAN BORDER FORCE
02.2013 - 05.2017
- Operational Support Group - Roster Clerk / HR Officer (APS 3 & Acting APS 5) - Creating and Maintaining Shift Teams, Printing, Processing and TRIM of Timesheet/s, Managing positional movements to facilitate training absences and operational changes, Monitoring and reporting of unplanned absences, Crystallisation Period Process and Enquiries for Shift Workers, Generation and supply of Staffing Reports to Management, Creation and Maintenance of New Positions, Organisational Chart Creations and Maintenance, General Administration Duties, HR / Payroll Enquiries, Liaison with external and internal stakeholders and any instructions given by Senior Management Team
- Work Health and Safety Lead for Family and Single Adult Male Accommodation Facilities - Establishment of WHS Committee, Creation and Distribution of WHS Policies and Procedures, Attending and Minute Taking of Internal and External Stakeholder WHS Meetings, Facility Inspections and Audits, International Health Medical Services (IHMS) Medical Utensils/Consumable Audits and Meetings, Facilitation and Hosting of Federal Comcare Inspections, Maintenance of Display Boards and Distribution of WHS Memo Information to all Staffing Members and throughout Facilities, Lodgement of WHS Incident Reports and Referrals and Reporting of all WHS Compliance Requirements under the WHS Act
- Charters and Interpreter Liaison Coordinator - Administration duties to prepare for chartered flights, Liaison with external stakeholders, Observation and support with Operations, Management of Outlook Group Inbox/s, Booking and Roster Creation for Interpreter Services Bookings, Transport arrangements for Interpreters
- Detention Operations Officer - Nominal Roll, Referral for Service (RFS's), Travel and Accommodation Bookings / Arrangements, Dossier Trimming, Freedom of Information Requests (FOI), Portal (CCMDS), HP Trim, ICSE, Weekly Departmental Review Meeting Secretariat Duties, Red Cross Reports, Updating Management Detail and Detention Powers, Processing and Case Management of Illegal Foreign Fishers (IFF's), Stationary and Consumables Audit and Ordering, Interview Room Checks, Fleet Vehicle Management, Detainee to Detainee Visits, Welfare Check, Work, Health and Safety Duties, School Liaison Administration Support, Recording of NT Duty Phone Incidents, Formal Incident Report Writing, Management of Outlook Group Inbox and Refugee Review Tribunal and Federal Circuit Court Bookings
- School and Security Liaison - Stakeholder / Inter-Agency / Parental Engagement, School Attendance (obtain, review, report, maintain and record), Collation and Analysis of Statistics, Executive Comparison Report/s Creation and Dissemination, Incident Record Management and Reporting, Review / Collate / Record and Report on Intelligence obtained from Entry Interviews, Compile and Create Intelligence Statistical Reports
- Service Delivery / Contract Management - Weekly Facility Management Inspections, Weekly Observation Audits of the Centre and Assets, Participation in monthly Joint Facility Audit Team duties as allocated by management, Catering Inspections and any other ad hoc Duties required by management
- Case Management - Trimming of Bridging Visa Paperwork, Transfer of Ownerships and Finalisation of work plans and referrals in Portal, Training of APS4 Case Managers in processing Portal requirements for detainees released on Bridging Visas, Updating of Staff Contact Lists, observing detainee interviews and attending shop front along with observation of the case manager role
- Attended personnel meetings and training sessions to improve skills and learn new policies and procedures
- Coordinated operations with other emergency service groups
- Supervised, directed and evaluated assigned staff members and newly hired officers
Education
DIPLOMA OF HUMAN RESOURCE MANAGEMENT -
TRAIN SMART AUSTRALIA
Perth, WA 600012.2024
WORK HEALTH AND SAFETY REPRESENTATIVE - COMCARE APPROVED -
JOB SAFETY ASSISTANCE PTY LTD
Darwin, NT 080009.2015
CERTIFICATE IV IN GOVERNMENT (CIT) -
CANBERRA INSTITUTE OF TECHNOLOGY
Canberra, ACT 260012.2013
TIER 1 INSURANCE BROKING COMPLIANCE - DISTINCTION -
AUSTRALIA AND NEW ZEALAND INSTITUTE OF INSURANCE AND FINANCE
Darwin, NT 080009.2011
Clearances
- NORTHERN TERRITORY WORKING WITH CHILDREN CLEARANCE - (OCHRE CARD) - EXPIRY: 26/06/2025
- AUSTRALIAN GOVERNMENT SECURITY VETTING AGENCY (AGSVA) BASELINE SECURITY CLEARANCE - ISSUED 2013
- NATIONAL POLICE CERTIFICATE (NPC) - ISSUED 01/11/2023
- WORKING SAFELY IN CONSTRUCTION INDUSTRY - WHITE CARD - ISSUED 22/09/2017
References
Jessica Paolucci
Mobile: 0475 576 206
Email: Jessica.paolucci@nt.gov.au
Remie Suradi
Mobile: 0402 494 786
Email: remie.suradi@hotmail.com
Claudia Maywald
Mobile: 0427 350 349
Email: CLAUDIEMAYWALD@gmail.com
Timeline
ADMINISTRATION OFFICER (TEMP CONTRACT)
NORTHERN TERRITORY ABORIGINAL INVESTMENT CORPORATION (NTAIC)
07.2023 - 08.2023
RECRUITMENT SCRIBE CONTRACTOR
HAYS RECRUITMENT / NORTHERN TERITORY GOVENRMENT
03.2023 - 06.2023
MOBILISATION COORDINATOR (TEMP CONTRACT)
TRACE JV, ICHTHYS PROJECT ONSHORE LNG
03.2022 - 05.2022
BRANCH COORDINATOR (TEMP CONTRACT)
SPARROWS SERVICES PTY LTD
10.2021 - 12.2021
STUDENT - DIPLOMA IN HUMAN RESOURCE MANAGEMENT
TRAINSMART AUSTRALIA
05.2021 - Current
DIVISIONAL SUPPORT OFFICER
DEPARTMENT OF TERRITORY FAMILIES, HOUSING AND COMMUNITIES
02.2021 - 09.2021
EXECUTIVE ASSISTANT (TEMP CONTRACT)
NATIONAL INDIGENOUS AUSTRALIANS AGENCY (NIAA)
04.2020 - 06.2020
ADMINISTRATIVE SUPPORT OFFICER (TEMP CONTRACT)
DANILA DILBA HEALTH SERVICE (DDHS)
10.2019 - 01.2020
ADMINISTRATIVE ASSISTANT (TEMP CONTRACT)
VENTURE HOUSING COMPANY
05.2019 - 07.2019
ADMINISTRATIVE SUPPORT OFFICER (TEMP CONTRACT)
COMMONWEALTH DIRECTOR OF PUBLIC PROSECUTION (CDPP)
09.2018 - 12.2018
ADMINISTRATION SUPPORT OFFICER (TEMP CONTRACT)
DEPARTMENT OF ATTORNEY GENERAL AND JUSTICE
01.2018 - 06.2018
QUALITY ASSURANCE / COMPLIANCE SITE ADMINISTRATOR
CAPE AUSTRALIA, ICHTHYS PROJECT ONSHORE LNG
09.2017 - 11.2017
KINSHIP CARER
DEPT. OF TERRITORY FAMILIES, HOUSING & COMMUNITIES
05.2017 - 07.2023
SWORN IN BORDER FORCE OFFICER ( LEADING & SENIOR)
DEPARTMENT OF IMMIGRATION AND BORDER PROTECTION / AUSTRALIAN BORDER FORCE
02.2013 - 05.2017
DIPLOMA OF HUMAN RESOURCE MANAGEMENT -
TRAIN SMART AUSTRALIA
WORK HEALTH AND SAFETY REPRESENTATIVE - COMCARE APPROVED -
JOB SAFETY ASSISTANCE PTY LTD
CERTIFICATE IV IN GOVERNMENT (CIT) -
CANBERRA INSTITUTE OF TECHNOLOGY
TIER 1 INSURANCE BROKING COMPLIANCE - DISTINCTION -
AUSTRALIA AND NEW ZEALAND INSTITUTE OF INSURANCE AND FINANCE
Similar Profiles
Jyoti NegiJyoti Negi
Business Analyst at Trainsmart ServicesBusiness Analyst at Trainsmart Services
Molly MeadowsMolly Meadows
Strength Coach at TrainSmart Personal Fitness LLCStrength Coach at TrainSmart Personal Fitness LLC
ASHOK KUMARASHOK KUMAR
Technical Delivery manager at Gurgaon – Golf Australia/BMW Australia/NHP/Nissan Australia/BHP FoundationsTechnical Delivery manager at Gurgaon – Golf Australia/BMW Australia/NHP/Nissan Australia/BHP Foundations
Cortni ParrishCortni Parrish
Graduate Student, Master of Science Management, Human Resource Management at University of Maryland Global CampusGraduate Student, Master of Science Management, Human Resource Management at University of Maryland Global Campus
Carlos UrendaCarlos Urenda
Human Resource Student Worker at Western Oregon UniversityHuman Resource Student Worker at Western Oregon University