Jacqueline Joy Griffiths
Broadbeach,QLD
Summary
Perceptive Employment Consultant passionate about helping others reach personal and professional goals. Highly skilled at networking to build vital relationships with leading area employers. Strategic when placing clients in rewarding jobs based on skills, interests and abilities. Successful at coaching clients on resume writing, interviewing, time management and teamwork. Dedicated professional eager to create and implement successful strategies to improve organizational efficiency. Adept at utilizing data analysis to provide insights into HR initiatives. Strong communication and interpersonal skills and committed to pursuing best practices related to employee development and retention.
Overview
13
13
years of professional experience
Work History
Sales Manager
BNNT Technology
04.2020 - Current
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
- Handled customer relations issues, enabling quick resolution, and client satisfaction
- Resolved customer issues quickly to close deals and boost client satisfaction
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates
- Built relationships with customers and community to establish long-term business growth
- Collaborated with upper management to implement continuous improvements and exceed team goals
- Implemented systems and procedures to increase sales
Activation Reservation Specialist
Marriott Vacation Club
09.2018 - 03.2020
- Provided customers with information about availability and pricing.
- Handled billing information over phone.
- Assisted customers with making reservations and entered reservation details into computer system.
- Resolved various issues and discrepancies for customers.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Handled reservations and answered questions from interested patrons for busy 250-room hotel
- Handled billing information over phone
- Assisted customers with making reservations and entered reservation details into computer system
- Helped customers make accommodations to fit needs by suggesting different amenities and packages for individual circumstances
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services, and facilities
- Monitored customer reviews and feedback to maintain satisfaction and provide superior customer service
Front Office Reception
Sheraton Grand Mirage Resort, Gold Coast
11.2017 - 09.2018
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained clean reception area to promote positive, professional environment for clients.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained timelines and accuracy while preparing work schedules for 60 employees
Front Office Manager
Couran Cove Resort
05.2017 - 11.2017
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Coached employees through day-to-day work and complex problems.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
- Reconciled end-of-day reports to determine accurate billing and payment processing
- Coached employees through day-to-day work and complex problems
- Developed procedures to establish accurate and organized check-in and check-out processes
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers
- Created, prepared, and delivered reports to various departments
- Monitored customer service trends and provided insights to management team for further improvement
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns
- Delivered performance reviews, recommending additional training or advancements
- Prepared agendas and took notes at meetings to archive proceedings
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times
Frontline Sales/Resort Host
Wyndham Vacation Ownership
01.2016 - 05.2017
- Managed work station assignments, employee breaks and shift rotations to achieve assigned objectives.
- Maintained safe and clean work environment by educating and directing personnel on use of control points, equipment and resources.
- Created and oversaw employee training schedule to emphasize productivity and resource conservation.
- Developed innovative marketing campaigns to increase engagement with target demographic and drive brand exposure.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Managed work station assignments, employee breaks and shift rotations to achieve assigned objectives
LICENCEE/MANAGER
Tattersalls Hotel
05.2010 - 11.2015
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
Education
High School Diploma -
Peakhurst High School
Peakhurst, NSW11.1979
Skills
- Cargo and Freight
- Promotions and Marketing Strategies
- Sales Strategy Development
- Market Intelligence
- Marketing Strategies
- Sales Process
- Promotional Sales Events
- Motivational Techniques
- Accomplished Manager
Timeline
Sales Manager
BNNT Technology
04.2020 - Current
Activation Reservation Specialist
Marriott Vacation Club
09.2018 - 03.2020
Front Office Reception
Sheraton Grand Mirage Resort, Gold Coast
11.2017 - 09.2018
Front Office Manager
Couran Cove Resort
05.2017 - 11.2017
Frontline Sales/Resort Host
Wyndham Vacation Ownership
01.2016 - 05.2017
LICENCEE/MANAGER
Tattersalls Hotel
05.2010 - 11.2015
High School Diploma -
Peakhurst High School
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