Jacquelyn Harris
Rockhampton,QLD
Summary
Dynamic and compassionate Registered Nurse with extensive experience at Mater Hospital Rockhampton, excelling in patient safety and clinical judgment. Proven ability to enhance patient satisfaction through individualized care and effective communication. Skilled in sterile technique and teamwork, consistently delivering high-quality care in fast-paced environments.
Overview
19
19
years of professional experience
Work History
Shop Assistant
Frenchville Food Store
06.2006 - 01.2007
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Organized shelves to remove slow moving items and add new merchandise.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
Fast Food Worker
McDonalds Southside Rockhampton
01.2007 - 01.2010
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Provided support to crew members, facilitating quick food preparation and delivery.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed, and packaging.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Contributed to maintaining a positive work environment by fostering effective communication among team members.
- Responded to customer inquiries and concerns with empathy and professionalism, working to resolve issues in a timely manner.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Processed orders on POS system and accepted cash and charge payments.
- Managed cash register transactions, balancing the till at the end of each shift with consistent accuracy.
- Ensured prompt delivery of takeout orders by efficiently packaging items and verifying accuracy before handing them off to customers or drivers.
- Performed shift change tasks each day to keep store neat and running smoothly.
- Made change and returned correct cash and coin to patrons.
Shop Assistant
Angus & Coote Jewelers
01.2010 - 01.2012
- Completed daily tasks accurately and on-time to support shop needs.
- Maintained a clean and organized shop floor, optimizing space for ease of customer navigation.
- Swept and mopped floor, wiped windows and fixtures after closing to support cleanliness and maintain organized store.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Assisted customers in locating items, ensuring a positive shopping experience.
- Organized shelves to remove slow moving items and add new merchandise.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Collaborated with team members to achieve overall store goals and objectives.
- Greeted customers entering store and offered assistance with requirements.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Developed strong product knowledge to educate customers on features and benefits.
- Managed product displays, showcasing new arrivals or bestsellers for increased visibility and sales opportunities.
- Streamlined store operations with effective inventory management and restocking practices.
- Handled customer returns according to company policies, ensuring a fair resolution for all parties involved.
- Provided exceptional customer service for increased customer satisfaction and repeat business.
- Adapted quickly to new product lines and promotions, consistently providing up-to-date information to customers.
- Facilitated smooth and efficient customer returns and exchanges, enhancing customer satisfaction and trust in brand.
- Improved store layout by organizing merchandise according to season and trends, enhancing customer shopping experience.
- Enhanced store security by vigilantly monitoring for shoplifting activities, contributing to reduction in losses.
- Increased sales, recommending products based on customer needs and preferences.
- Helped customers make informed decisions, providing detailed product information and advice.
Assistant in Nursing
Base Hospital Rockhamtpn
01.2011 - 01.2013
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
- Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
- Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
- Built rapport with patients and families, providing emotional support during difficult times.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Served as an advocate for each patient's needs during shift handoffs or interdisciplinary conferences with other healthcare professionals.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Improved patient satisfaction with empathetic listening and addressing concerns promptly.
- Supported patients with personal care tasks to preserve dignity and promote independence.
- Enhanced patient comfort by providing compassionate, one-on-one care during daily activities.
- Provided emotional and psychological support to patients and their families, fostering positive healthcare experience.
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
Shop Assistant
Goldmark Jewelers
01.2012 - 06.2013
- Helped managers with daily checklists and last-minute requirements.
- Assisted in training new hires on store procedures, policies, and product knowledge.
- Reduced wait times by efficiently processing transactions at the cash register.
- Conducted regular stock takes to ensure inventory accuracy, avoiding discrepancies and potential sales issues.
- Maintained cleanliness and order in all areas of store, creating welcoming environment for shoppers.
- Assisted in visual merchandising, creating attractive displays that boosted customer interest and sales.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Managed efficient cash register operations.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Recommended complementary purchases to customers, increasing revenue.
Perioperative Registered Nurse (Scout/Scrub)
Mater Hospital Rockhampton
01.2014 - Current
- Maintained compliance with facility policies, state regulations, and national nursing standards through diligent adherence to established protocols.
- Supported surgical teams under high-pressure situations while maintaining composed demeanor, contributing to optimal patient outcomes.
- Provided quality perioperative care by closely monitoring patients throughout their surgical experience.
- Reduced surgical site infections through meticulous adherence to aseptic techniques and infection control protocols.
- Demonstrated adaptability in adjusting to new technologies and equipment within the operating room, enhancing efficiency and accuracy during surgeries.
- Improved patient satisfaction by addressing concerns, answering questions, and offering support before and after surgery.
- Increased efficiency in the operating room by anticipating surgeon''s needs during procedures and promptly providing required instruments or supplies.
- Contributed to a positive work environment within the perioperative department through active participation in staff meetings.
- Enhanced patient safety by conducting thorough preoperative assessments and effectively communicating with the surgical team.
- Facilitated successful surgeries by setting up equipment properly, positioning patients correctly, and performing necessary counts of instruments and supplies before each procedure.
- Ensured accurate documentation of patient information by maintaining electronic health records in compliance with regulatory standards.
- Planned, executed, directed and evaluated nursing care given to surgical patient through perioperative experience to promote highest quality and patient safety.
- Involved patient and support person in decisions affecting perioperative plan of care and rehabilitation process and evaluated patient progress toward attaining outcomes.
- Expedited discharge planning by assessing patient needs, coordinating resources, and facilitating communication between patients, families, and healthcare providers.
- Collaborated with an interdisciplinary team of healthcare professionals to optimize patient outcomes and streamline the surgical process.
- Supplied education regarding nutrition, medication, pain and wound management and expected response to operative or invasive procedure and assessed knowledge level of patient or designated support person.
- Fostered increased patient trust by providing empathetic emotional support and clear explanations of surgical processes.
- Promoted professional development among nursing staff by participating in continuing education programs and sharing best practices with peers.
- Streamlined pre-and post-operative processes through effective collaboration with anesthesia providers for timely administration of anesthesia services during surgeries.
- Safeguarded confidential patient information in accordance with HIPAA regulations.
- Assisted with or initiated emergency measures for sudden adverse development in patients with cardiac arrest, respiratory distress and shock.
- Maximized resource utilization by appropriately managing inventory levels of medical supplies in the perioperative area.
- Provided compassionate, individualized care for each patient while in operating room.
- Evaluated patient's level of pain, implementing effective medications and pain management techniques.
- Prepared, implemented and evaluated nursing care for patients through each step of surgical procedure.
- Educated patients and loved ones regarding operating procedures, expectations, side effects and recovery process.
- Developed orientation and perioperative resource books that could be used by nursing staff.
- Managed patients recovering from medical or surgical procedures.
- Evaluated patient histories, complaints, and current symptoms.
- Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Monitored patient reactions after administering medications and IV therapies.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
Clinic Registered Nurse
Keiran Hirpara - Upper Limb Surgeon, Mater Hospital Rockhampton
02.2024 - 09.2024
- Facilitated continuity of care by effectively communicating with primary healthcare providers regarding pertinent clinical findings and collaborating on optimal treatment strategies.
- Collaborated with interdisciplinary teams to develop individualized care plans that addressed physical, emotional, social, and spiritual needs of each patient.
- Promoted a safe and secure environment for patients, staff, and visitors by adhering to infection control protocols and maintaining an organized workspace.
- Managed patients recovering from medical or surgical procedures.
- Evaluated patient histories, complaints, and current symptoms.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Developed strong therapeutic relationships with patients through empathy, cultural sensitivity, and open communication channels that foster trust.
- Increased patient compliance by creating customized instructional materials on proper dressing changes and medication administration techniques related to their specific needs.
- Enhanced patient satisfaction by providing compassionate, individualized care and education on wound management.
- Educated family members on proper at-home wound care techniques, promoting self-sufficiency and reducing hospital readmission rates.
- Supported and assisted doctor in surgery, consultation and recovery procedures.
- Educated family members and caregivers on patient care instructions.
Education
Bachelor of Nursing -
Central Queensland University
Rockhampton, QLD12-2013
High School Diploma -
Emmaus College
Rockhampton12-2009
Skills
- Direct patient care
- Operating room preparation
- Patient safety
- Clinical judgment
- Sterile technique
- Basic life support
- Compassionate and caring
- Teamwork and collaboration
Timeline
Clinic Registered Nurse
Keiran Hirpara - Upper Limb Surgeon, Mater Hospital Rockhampton
02.2024 - 09.2024
Perioperative Registered Nurse (Scout/Scrub)
Mater Hospital Rockhampton
01.2014 - Current
Shop Assistant
Goldmark Jewelers
01.2012 - 06.2013
Assistant in Nursing
Base Hospital Rockhamtpn
01.2011 - 01.2013
Shop Assistant
Angus & Coote Jewelers
01.2010 - 01.2012
Fast Food Worker
McDonalds Southside Rockhampton
01.2007 - 01.2010
Shop Assistant
Frenchville Food Store
06.2006 - 01.2007
Bachelor of Nursing -
Central Queensland University
High School Diploma -
Emmaus College
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