Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jacquelyn-Maree Refalo

Plumpton

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retail Assistant

Minchinbury Fruit Market
11.2021 - Current
  • Recognised for providing outstanding customer service, leading to high levels of customer satisfaction and repeat business.
  • Successfully introduced customers to additional products, enhancing their shopping experience and increasing their overall purchase value.
  • Skillfully addressed and resolved customer issues, leading to improved customer satisfaction and retention.
  • Built strong relationships with regular patrons and new customers, providing personalised service and support to enhance their overall experience.
  • Adapted quickly to changing circumstances and customer needs, maintaining a smooth operation during busy periods and peak times.

Education

Graduate Diploma of Advanced Psychology -

Monash University
01-2026

Bachelor of Psychology -

Macquarie University
03-2025

Skills

Customer Service

  • Conflict Resolution
  • Customer Engagement

Communication

  • Active Listening
  • Verbal Communication
  • Written Communication

Personal Attributes

  • Eager to Learn
  • Empathy
  • Reliability

Organisational Skills

  • Adaptability
  • Problem Solving
  • Time Management

Certification

  • Certificate III in Hospitality
  • 02/2019 - 12/2019

Timeline

Retail Assistant

Minchinbury Fruit Market
11.2021 - Current

Graduate Diploma of Advanced Psychology -

Monash University

Bachelor of Psychology -

Macquarie University

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Jacquelyn-Maree Refalo