Jacquelyn-Maree Refalo
Plumpton
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Assistant
Minchinbury Fruit Market
11.2021 - Current
- Recognised for providing outstanding customer service, leading to high levels of customer satisfaction and repeat business.
- Successfully introduced customers to additional products, enhancing their shopping experience and increasing their overall purchase value.
- Skillfully addressed and resolved customer issues, leading to improved customer satisfaction and retention.
- Built strong relationships with regular patrons and new customers, providing personalised service and support to enhance their overall experience.
- Adapted quickly to changing circumstances and customer needs, maintaining a smooth operation during busy periods and peak times.
Education
Graduate Diploma of Advanced Psychology -
Monash University
01-2026
Bachelor of Psychology -
Macquarie University
03-2025
Skills
Customer Service
- Conflict Resolution
- Customer Engagement
Communication
- Active Listening
- Verbal Communication
- Written Communication
Personal Attributes
- Eager to Learn
- Empathy
- Reliability
Organisational Skills
- Adaptability
- Problem Solving
- Time Management
Certification
- Certificate III in Hospitality
- 02/2019 - 12/2019
Timeline
Retail Assistant
Minchinbury Fruit Market
11.2021 - Current
Graduate Diploma of Advanced Psychology -
Monash University
Bachelor of Psychology -
Macquarie University