Jacquelyn Richards
Gorokan,Nsw
Summary
Dynamic and results-driven professional with a proven track record at KFC for enhancing customer satisfaction and team performance. Skilled in multitasking and exceptional customer service, I excel in fast-paced environments, leveraging strong communication and problem-solving abilities to exceed employer expectations. Expert in maintaining high-quality standards and improving operational efficiency. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pool Service Technician
Central Coast Pool Services and Installations
08.2024 - Current
- Maintained optimal equipment performance with routine inspections, repairs, and replacements.
- Developed strong professional relationships with clients through clear communication channels regarding their needs and expectations.
- Performed installations of new pool equipment, ensuring seamless integration into existing systems.
- Improved pool water quality by performing regular chemical testing and adjusting treatment levels accordingly.
- Enhanced customer satisfaction by providing thorough pool cleaning services, including vacuuming, skimming, and scrubbing.
Food Truck Team Member
Twisty Potato
10.2023 - Current
- Greeted customers, answered menu questions and responded to complaints.
- Increased customer satisfaction by providing efficient and friendly service in a fast-paced food truck environment.
- Ensured cleanliness and safety within food truck, adhering to local health department guidelines.
- Reduced wait times for customers by implementing effective workflows for order preparation and delivery within the food truck space.
Kfc Manager
KFC
04.2007 - 09.2013
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
Education
Leumeah High School
Leumeah, NSW2009
Skills
- Friendly, Positive Attitude
- Strong multitasking
- Team player attitude
- Exceptional customer service
Certification
Current responsible service of alcohol (RSA)
Current responsible conduct of gambling (RCG)
Certificate 4 - business administration
Diploma - beauty therapy
Additional Information
Current drivers licence
Timeline
Pool Service Technician
Central Coast Pool Services and Installations
08.2024 - Current
Food Truck Team Member
Twisty Potato
10.2023 - Current
Kfc Manager
KFC
04.2007 - 09.2013
Leumeah High School
Current responsible service of alcohol (RSA)
Current responsible conduct of gambling (RCG)
Certificate 4 - business administration
Diploma - beauty therapy
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