Jacquelyn Watson
Pomona,QLD
Summary
Dynamic Customer Service Representative with a proven track record at Commonwealth Bank of Australia, excelling in effective communication and client relations. Enhanced customer satisfaction ratings through personalized support and strategic upselling. Committed to fostering strong relationships and delivering exceptional service, ensuring repeat business and loyalty.
Overview
37
37
years of professional experience
Work History
Customer Service
Commonwealth Bank of Australia
Sunshine Coast, QLD
11.1988 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Provided exceptional customer service to ensure customer satisfaction.
- Identified opportunities for upselling additional products or services based on customer needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Developed strong customer relationships to encourage repeat business.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Education
High School Diploma -
Ringwood High
Ringwood, VIC12-1986
Skills
- Record management
- Product knowledge
- Team collaboration
- Compliance training
- Effective communication
- Courteous demeaner
- Clerical support
- Merchandise upselling
- Client relations
- Cultural awareness
- Money handling
- Prioritization
- Service upselling
- Punctuality and reliability
- Document control
- Retail sales customer service
- Professional telephone demeanor
Accomplishments
- 2023 Nambour branch team members nominated for Customer Service Excellence Award.
Affiliations
Long-term member of QCWA, and held the position of branch president in 2008
Long-term member of the Combined Coastal Car Club, Cooroy, and held the positions of branch president in 2020 and treasurer in 2015 and 2016
I assisted my partner in establishing a local astronomy club in 2012, and I am still involved with it today
Served on a Sunshine Coast Council jury in relation to answering the question, should local or federal government be responsible for the management of the Noosa River
FSU branch representative
Timeline
Customer Service
Commonwealth Bank of Australia
11.1988 - Current
High School Diploma -
Ringwood High
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