Jacquelyn Wingrove
4 Laguna Cl, Garden Suburb ,NSW
Summary
Accomplished Registered Nurse with a proven track record at NSW Health, showcasing exceptional patient care and clinical judgment in the area of Neuroscience. Demonstrates strong leadership in nursing staff mentorship and case management, enhancing patient satisfaction and care outcomes. Hardworking Registered Nurse with success providing individualized patient care. Proven leadership focused on increasing and enhancing patient care and satisfaction. Streamline safety protocols for comprehensive patient care. Seasoned nursing professional offering proven clinical knowledge, natural interpersonal strengths and technical abilities. charting, medication administration and interdisciplinary collaboration focused on optimizing patient care and support. Quality-focused and efficiency-driven leader. Patient-oriented Nurse with 29 years of diverse experience in direct patient care, staff supervision and department operations. Skilled at multitasking and prioritizing patient needs and daily assignments. Offering expertise within the Neuroscience specialty. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
30
30
years of professional experience
Work History
Registered Nurse
NSW Health
01.1995 - Current
- Utilizes critical thinking skills to prioritize nursing interventions based on patients'' acuity levels and individual needs.
- Conducts thorough patient assessments to identify changes in condition, promptly notifying physicians and initiating appropriate interventions when necessary.
- Administered medications safely according to established guidelines while closely monitoring for side effects or adverse reactions requiring intervention.
- Enhanced patient satisfaction by providing compassionate, holistic nursing care that addressed physical, emotional, and spiritual needs.
- Assisted in the training and mentorship of new nursing staff members, contributing to a positive work environment and high-quality patient care.
- Collaborated with interdisciplinary teams to develop comprehensive treatment plans for complex patients with multiple comorbidities.
- Served as a preceptor for nursing students during their clinical rotations, providing valuable real-world experience and guidance to foster professional growth.
- Skillfully managed challenging patient situations using de-escalation techniques, crisis intervention strategies, and therapeutic communication skills.
- Improved patient outcomes by implementing evidence-based nursing interventions and individualized care plans.
- Participated in ongoing professional development opportunities to stay current on best practices in nursing care and emerging trends in healthcare delivery.
- Provided support for patients'' families during difficult medical decisions or end-of-life care, serving as a liaison between the healthcare team and loved ones.
- Advised patients and caregivers of proper wound management, discharge plan objectives, safe medication use, and disease management.
- Contributed to interdisciplinary team meetings by presenting relevant clinical data about patients'' progress toward reaching established goals of care.
- Facilitated patient transitions between different levels of care, ensuring continuity of services and minimizing disruptions in treatment plans.
- Implemented evidence-based fall prevention strategies, resulting in a significant decrease in patient falls within the unit.
- Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Managed patients recovering from medical or surgical procedures.
- Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
- Provided skilled, timely and level-headed emergency response to critically-ill patients.
- Monitored patient reactions after administering medications and IV therapies.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities.
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated clinical supervisors with current information.
- Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
- Performed triage on incoming patients and determined severity of injuries and illnesses.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
- Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
- Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
- Able to identify and escalate changes in Neuroscience patient to enhance better patient outcomes.
Acting Neurosurgical Case Manager
NSW Health
07.2024 - 08.2024
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Collaborated with multidisciplinary teams to address client needs and formulate tailored support strategies.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Facilitated successful transitions between levels of care by developing detailed discharge plans and coordinating resources.
- Developed partnerships with local agencies to provide broader range of services for clients, broadening their support network.
- Collaborated with mental health professionals to address psychological needs of clients, supporting their holistic recovery.
- Coordinated with healthcare providers to ensure clients had access to necessary medical services, enhancing their overall well-being.
- Reduced client wait times for service access by optimizing internal referral processes.
- Increased client satisfaction through diligent follow-up and personalized support.
- Managed crisis situations with empathy and professionalism, ensuring client safety and continuity of care.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Provided leadership, guidance and support to staff members.
Acting Nursing Unit Manager
NSW Health
06.2017 - 07.2017
- Developed and distributed nursing assignments for unit employees that outlined individual and group tasks.
- Reviewed staffing patterns, quantities and nursing units' census to meet resident needs and budgetary controls.
- Evaluated and monitored care and services throughout shift to improve quality levels.
- Inventoried medications, supplies and equipment and distributed stock to patients.
- Enforced nursing practice standards and recommended unit and institution policies and procedures to boost medical care quality.
- Onboarded new employees through orientation meetings and training sessions before deployment to different departments.
- Successfully managed challenging situations involving patients or families by employing effective conflict resolution techniques.
- Cultivated culture of excellence in patient care, setting and monitoring adherence to high-performance benchmarks.
- Collaborated with physicians to optimize patient treatment plans, resulting in better health outcomes.
- Oversaw infection control initiatives within the unit, resulting in decreased hospital-acquired infection rates among patients under our care.
- Implemented continuous improvement process, resulting in streamlined patient admission and discharge procedures.
- Coordinated with healthcare professionals to develop individualized care plans, improving patient outcomes.
- Served as a liaison between nursing staff, administration, and other healthcare professionals to ensure smooth communication and optimal patient outcomes.
- Conducted performance evaluations for nursing staff, providing constructive feedback to enhance skills and competencies.
- Coordinated multidisciplinary rounds to promote cohesive decision-making regarding individualized patient needs.
- Mentored and guided new nurses through their orientation process, fostering professional growth and development.
- Oversaw compliance with healthcare standards, leading to successful accreditation inspections.
- Advanced professional development opportunities for staff, facilitating partnerships with educational institutions.
- Upheld strict adherence to patient confidentiality and privacy protocols, ensuring compliance with HIPAA regulations.
- Maintained compliance with regulatory requirements through continuous staff education and policy updates.
- Managed daily nursing unit operations, maintaining high standards of patient safety and quality of care.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Developed and updated policies and procedures, maintaining compliance with guidelines relating to HIPAA, benefits administration and general liability.
- Communicated with patients, ensuring that medical information was kept private.
Education
Bachelor of Nursing - Nursing
University of Newcastle
Newcastle, NSW12.1994
Skills
- Medication Administration
- Direct Patient Care
- Patient Assessments
Compassion and Empathy
- Patient Monitoring
- Professional Bedside Manner
- Care Plan Development
- Patient Management
- Physical assessments
- Patient care planning
- Licensed RN
- Critical Care
- Collecting vitals
- Nursing staff leadership
- Medication Distribution
- Tracheostomy Care
- Patient Discharge
- Precepting
- Team Coordination
- Complex Problem-Solving
- Proper catheter insertion/removal
- Intake and discharge
- Emergency Response
- Relationship Building
- High level of autonomy
- Procedure preparations
- Staff Supervision
- Case Management
- Seizure Management
Timeline
Acting Neurosurgical Case Manager
NSW Health
07.2024 - 08.2024
Acting Nursing Unit Manager
NSW Health
06.2017 - 07.2017
Registered Nurse
NSW Health
01.1995 - Current
Bachelor of Nursing - Nursing
University of Newcastle