Jacques Olivier
Cardiff,NSW
Summary
Proven leader in driving operational success, notably at Tally Solutions, where it was culture to harness adaptable problem-solving and excellent communication to exceed project deliverables. Skilled in bike repairs and fostering client rapport, The result has been that there was consistent revenue growth and operational efficiency, demonstrating a commitment to professionalism and results.
Overview
25
25
years of professional experience
Work History
Operations Project Manage
Tally Solutions Pty Ltd
12.2021 - 05.2024
- Developed detailed project plans, setting clear objectives and milestones for successful execution.
- Organized regular stakeholder meetings to provide status updates and solicit feedback on ongoing projects actively managed by the team.
- Oversaw change requests during the course of a project lifecycle while ensuring minimal disruption to timelines or deliverables.
- Negotiated contracts with vendors and suppliers, securing terms that positively impacted project budgets and timelines.
- Conducted comprehensive risk assessments to proactively address potential issues before they escalated.
- Reduced project completion times with thorough planning and efficient resource allocation.
- Managed cross-functional teams, fostering collaboration and ensuring timely project delivery.
- Monitored project progress closely, adjusting strategies as needed to ensure all objectives were met within deadlines.
- Provided detailed project status updates to stakeholders and executive management.
- Analyzed project performance data to identify areas of improvement.
- Met project deadlines without sacrificing build quality or workplace safety.
- Managed projects from procurement to commission.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Mentored junior team members, providing guidance on best practices in operations management and professional development opportunities.
- Recruited and oversaw personnel to achieve performance and quality targets.
Bicycle Mechanic
Bspoke Velotech
04.2021 - 12.2021
- Serviced, maintained and repaired bicycles with focus on efficiency, quality and safety.
- Enhanced customer satisfaction by efficiently diagnosing and repairing various bicycle issues.
- Educated customers about proper bike care techniques, extending the lifespan of their bicycles.
- Provided accurate time estimates for repair work completion, effectively managing customer expectations.
- Stayed up-to-date on industry trends and advancements through continuous professional development opportunities.
- Provided recommendations to clients in alignment with needs, preferences and budgets.
- Handled estimation of parts, bike and component repairs and replacements.
- Expanded knowledge of various bicycle brands, models, and components to better serve customers'' diverse needs.
- Delivered exceptional customer service, resulting in repeat business and positive word-of-mouth referrals.
National Sales Manager
Capsicum Culinary School
02.2019 - 04.2020
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.
- Remained responsive to changing targets by preparing monthly, quarterly and annual sales reports and forecasts.
- Oversaw annual budget planning for the national sales department, ensuring alignment with corporate objectives and resource allocation optimization.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Directed effective hiring, orientation, training, development and retention of sales staff to maximize team performance.
Sales Manager
Averda Waste Management
05.2017 - 11.2018
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
National Sales Manager
IMM Graduate School of Marketing
09.2014 - 04.2017
- Achieved consistent year-over-year growth in both revenue generation and territory expansion through strategic planning and execution.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Liaised with marketing and product development departments to maintain brand consistency.
- Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.
- Remained responsive to changing targets by preparing monthly, quarterly and annual sales reports and forecasts.
- Implemented data-driven decision-making processes for optimizing sales performance and targeting new opportunities.
- Managed national sales programs, supervised [Number] sales representatives and evaluated KPIs for promotional opportunities.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Developed comprehensive training programs for new hires which resulted in reduced ramp-up time and improved productivity.
Business Development Manager
TIC
05.2012 - 08.2014
- Increased client base by identifying new business opportunities and cultivating strong relationships with key decisionmakers.
- Facilitated regular communication with clients to ensure their needs were met, fostering long-lasting relationships built on trust and mutual respect.
- Developed customized solutions for clients based on a deep understanding of their unique pain points, delivering exceptional value and driving repeat business.
- Generated new business with marketing initiatives and strategic plans.
- Represented company and promoted products at conferences and industry events.
- Managed a diverse portfolio of accounts, consistently exceeding revenue targets through upselling strategies and exceptional customer service.
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Negotiated and closed long-term agreements with new clients in assigned territory.
IT Manager
M&H Insurance Consultants
12.1998 - 04.2012
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
- Facilitated seamless transitions during system upgrades or migrations by coordinating between stakeholders and mitigating potential disruptions to business operations.
- Coordinated IT operations activities to deliver smooth flow of daily business needs.
- Developed and implemented measures and procedures to protect IT systems from cyber threats and data breaches.
- Managed network and system performance, conducting troubleshooting, security patching, and maintenance.
- Led a skilled IT team in providing exceptional technical support, fostering a collaborative environment that promoted professional growth.
- Spearheaded disaster recovery efforts during critical incidents, restoring systems functionality quickly to minimize downtime and maintain business continuity.
- Evaluated emerging technologies to identify opportunities for innovation and improvement within the organization''s IT landscape.
- Ensured compliance with industry regulations by implementing comprehensive IT policies and procedures covering data privacy, security, and access controls.
- Communicated with executive team and CEO to maximize development efficiencies and resolve technology issues.
- Demonstrated familiarity with latest hardware, software and networking technology.
Education
Advanced Certificate - Project Management
University of Cape Town
Cape Town, South Africa07.2022
Certificate I - Master Bicycle Technician
Cytech UK
Torq Zone Academy04.2021
Diploma - Computer Programming
CTI
Pretoria, South Africa10.1998
Skills
- Bike repairs
- Workshop maintenance
- Adaptable problem-solving
- Sales Support
- Multitasking
- Accurate Diagnostics
- Excellent Communication
- Written Communication
- Professionalism
- Client Rapport
- Operational Efficiency
- Scheduling and Planning
Timeline
Operations Project Manage
Tally Solutions Pty Ltd
12.2021 - 05.2024
Bicycle Mechanic
Bspoke Velotech
04.2021 - 12.2021
National Sales Manager
Capsicum Culinary School
02.2019 - 04.2020
Sales Manager
Averda Waste Management
05.2017 - 11.2018
National Sales Manager
IMM Graduate School of Marketing
09.2014 - 04.2017
Business Development Manager
TIC
05.2012 - 08.2014
IT Manager
M&H Insurance Consultants
12.1998 - 04.2012
Advanced Certificate - Project Management
University of Cape Town
Certificate I - Master Bicycle Technician
Cytech UK
Diploma - Computer Programming
CTI
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