JACQUI-ANN MOSS
Calamvale
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Casino Gaming Host
The Star Entertainment Group
11.2023 - 04.2024
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured compliance with gaming regulations by diligently adhering to established protocols regarding membership sign-up's and reporting requirements.
- Assisted in training new team members on casino policies, procedures, and guest service standards.
- Utilized interpersonal skills to establish rapport with diverse clientele while creating welcoming environment conducive to enjoyable gaming experiences.
- Streamlined guest registration process, resulting in shorter wait times and increased satisfaction rates.
- Resolved customer disputes quickly and professionally, maintaining positive atmosphere for all guests.
Diversional Therapist Assistant
Algester Lodge Nursing Home
07.2023 - 11.2023
- Demonstrated strong interpersonal skills while working with diverse populations to provide quality patient care
- Maintained accurate records of client information and preferences to ensure quality service delivery
- Generated creative ideas for lifestyle activities based on individual resident's interests.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Assistant in Nursing
Preferred Care Nursing Agency
07.2022 - 10.2023
- Adapted quickly to changing environments while maintaining high standards of professional practice
- Performed bedside care for patients including assisting with bathing, grooming, feeding, toileting and ambulation
- Managed multiple priorities in a fast-paced environment while maintaining high standards of care.
Personal Support Worker
Arcare Aged Care
02.2022 - 10.2022
- Developed strong interpersonal skills through providing compassionate care to clients
- Assisted residents in activities of daily living to maintain health and dignity
- Proficient in providing personal care such as bathing, dressing, grooming and toileting.
Personal Care Worker
Bolton Clarke
08.2021 - 02.2022
- Entrusted to handle confidential and sensitive situations in professional matter.
- Supported clients in maintaining independence with assistance in mobility and ambulation.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Participated in ongoing professional development to stay current on best practices for personal care work.
- Collaborated with healthcare professionals to monitor client progress and adjust care plans accordingly.
- Strong documentation
Home Care Worker
Anglicare Tasmania
12.2020 - 07.2021
- Contributed to the wellbeing of consumers by assisting with daily living activities, such as bathing, dressing, and meal preparation.
- Promoted a safe home environment by performing thorough housekeeping tasks and maintaining cleanliness standards.
- Eased family concerns by offering emotional support and guidance on various aspects of home care management.
- Facilitated social engagement for isolated clients through engaging activities and companionship services that improved overall quality of life.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Team Member
Hungry Jacks
09.2014 - 06.2017
- Gained valuable experience in a fast-paced environment by quickly learning new processes, procedures, and systems
- Performed opening and closing duties, including store cleaning and restocking
- Developed strong customer service skills and interpersonal communication abilities by working with a diverse group of customers and staff.
- Streamlined order processing by accurately taking and inputting orders to minimize wait time for customers.
- Made change and returned correct cash and coin to patrons.
Education
Skills
- Microsoft Office
- Adaptable Under Pressure
- Time Management
- Teamwork and Collaboration
- Administrative Duties
- Tactful Communication
- Telephone Skills
- Document Control
- Mail Handling
- Verbal and Written Communication
- PC Proficiency
- Exceptional customer service
- Keen attention to detail
Certification
Certificate III in Individual Support (Aging, Home, and Community)
References
References available upon request
Timeline
Casino Gaming Host
The Star Entertainment Group
11.2023 - 04.2024
Diversional Therapist Assistant
Algester Lodge Nursing Home
07.2023 - 11.2023
Assistant in Nursing
Preferred Care Nursing Agency
07.2022 - 10.2023
Personal Support Worker
Arcare Aged Care
02.2022 - 10.2022
Personal Care Worker
Bolton Clarke
08.2021 - 02.2022
Home Care Worker
Anglicare Tasmania
12.2020 - 07.2021
Team Member
Hungry Jacks
09.2014 - 06.2017
Certificate III in Individual Support (Aging, Home, and Community)
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