Jacqui Klomp
Adelaide,SA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experience Compliance Officer with over 24 years of experience in Services Australia. Excellent reputation for resolving problems and improving customer satisfaction. Hardworking and passionate with strong organizational skills eager to learn more. Ready to help team achieve company goals.
Overview
25
25
years of professional experience
Work History
Compliance Officer
Services Australia
07.1998 - Current
- Assisted call-in customers with questions and direct there calls accordingly.
- Investigated and verify employment details on customers records that have been identified and make necessary changes.
- Educate customers on how to declare income correctly.
- Debt Raising.
- Calculating Overpayments
- Scanning docs to customer records
- organising repayment of overpayments
- Completed data entry to record call notes, suggestions and questions.
- Helped customers every day with positive attitude and focus on customer satisfaction.
- Making outbound calls to customers and employers.
- Navigate through Customer First, Customer Record and Process Direct
- Assisted with Emergency Relief payments eg Fires, Floods and Pandemic Leave Payments
Education
No Degree - Business Studies
Central Business College
Adelaide 01.1987
Skills
- Risk Identification
- Correspondence Writing
- Operational Efficiency
- Data Integrity
- Effective Working Relationships
- Data Communications
- Sound Judgment
- Fraud Investigations
- Customer Inquiries
- Customer Interaction
- Privacy and Confidentiality
- Conducting Investigations
- Internal Policy Implementation
Timeline
Compliance Officer
Services Australia
07.1998 - Current
No Degree - Business Studies
Central Business College
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