Jacqui Byron
Rowville,VIC
Summary
I am an organised and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments.Idsiplay keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. I am self-motivated, with a strong ethic and perform effectively in independent or team environments.
Overview
32
32
years of professional experience
Work History
Emergency Department Administration Assistant
Eastern Health
02.2021 - Current
- Streamlined patient intake processes, improving workflow and reducing wait times.
- Maintained accurate electronic records using health information systems to ensure data integrity.
- Developed training materials for new staff to ensure consistency in administrative procedures.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Increased customer satisfaction by providing timely and professional responses to inquiries via phone, email, or in-person visits.
- Safeguarded private information through meticulous record-keeping practices, adhering to company confidentiality policies at all times.
- Managed filing system, entered data and completed other clerical tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Dental Nurse /Front Desk Receptionist
Kilsyth Dental Group
06.2018 - 02.2021
- Assisted dentists during procedures, ensuring patient comfort and safety throughout treatments.
- Managed patient records using dental software, maintaining accuracy and confidentiality of sensitive information.
- Prepared treatment rooms, sterilized instruments, and ensured compliance with infection control protocols.
- Educated patients on oral hygiene practices and post-treatment care for improved health outcomes.
- Collaborated with dental team to streamline workflows, enhancing overall clinic efficiency and patient satisfaction.
- Monitored inventory levels of dental supplies, coordinating timely reordering to prevent shortages.
- Provided chairside assistance during dental procedures, anticipating dentist needs and preventing interruptions in workflow efficiency.
- Enhanced patient comfort by providing compassionate care and thorough explanations of dental procedures.
Dental Nurse /Dental Practice Manager
Dr Kevin Smith
04.1993 - 03.2018
- Streamlined patient scheduling processes, enhancing appointment efficiency and reducing wait times.
- Managed compliance with dental regulations, ensuring adherence to best practices and standards.
- Oversaw inventory management, optimizing supply levels and minimizing costs through strategic vendor negotiations.
- Enhanced patient experience through effective communication strategies and resolution of concerns or complaints.
- Increased case acceptance rates with comprehensive treatment presentations and financial discussions tailored to individual patient needs.
- Created a welcoming environment for patients through excellent customer service skills, fostering patient loyalty to the dental practice.
- Designed an efficient recall system that resulted in higher appointment compliance rates among existing patients.
- Established positive relationships with vendors, negotiating favorable contracts for equipment maintenance and supply purchases.
Education
High School Diploma -
Blackburn High School
11-1989
Skills
- Office administration
- Administrative support
- Data entry
- Word processing
- Patient relations
- Office management
- Telephone reception
Timeline
Emergency Department Administration Assistant
Eastern Health
02.2021 - Current
Dental Nurse /Front Desk Receptionist
Kilsyth Dental Group
06.2018 - 02.2021
Dental Nurse /Dental Practice Manager
Dr Kevin Smith
04.1993 - 03.2018
High School Diploma -
Blackburn High School
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