Jacqui Campbell
ELTHAM,VIC
Summary
Client-facing Application Support Specialist with extensive understanding of root causes for issues and appropriate solutions to problems. Purpose-driven professional with record as strong team player.
Overview
31
31
years of professional experience
Work History
Application Support
NORTHERN HEALTH, Allied Health
11.2017 - Current
- Provided Application Support to end-users for business applications
- Supported clinical areas eg, Emergency, Aged and Community Care
- Managed Application upgrades
- System testing to release notes and regression testing
- Writing test scripts and managing UAT
- Vendor liaison
- Investigating system problems and bug analysis
- Report writing
- Provided expert advice on best practices for application support, fostering a culture of continuous improvement.
- Ensured compliance with industry standards by regularly reviewing policies and procedures related to application support.
- System configuration and global variables
- Writing SQL’s for data analysis
- Account maintenance
- Technical lead on ED efficiency working group to find efficiency in the data entry time for clerical staff on ED presentations
- Successfully implemented new NDIS functionality into HMS as a beta site
- Project lead on new server upgrade.
- Developed and maintained comprehensive documentation for application support procedures, ensuring consistency across the team.
Application Support
BROTHERHOOD OF ST LAURENCE
03.2015 - 11.2017
- Provide Application support for the Aged Care and Disability sector
- Providing 2nd and 3rd tier support to users through investigating and solving issues raised via the HelpDesk
- System testing and UAT
- Report writing using SQL and BI tools
- Implemented SDC (Self-Directed Care) functionality in to TCM as part of the Home Care Package transformation to client centered care
- Developed auto-populating Forms for the business with a native Survey Designer tool that integrated with Microsoft Word.
- Evaluated user feedback to continuously improve application support services according to evolving needs.
- Enhanced product performance by conducting thorough evaluations and providing tailored application support.
Solution Designer and Business Analyst
SWINBURNE UNIVERSITY OF TECHNOLOGY
06.1994 - 12.2014
- Coherent and advanced knowledge of relational databases
- User security and role assignments
- System auditing through information tracking and security
- Technical resource on Student Management system project migrating data from the IBM DB2 database to the new Student One (Tech One) system
- Developed Crystal reports and Word merge reports for Student One.
- Provided technical guidance to project teams throughout the development lifecycle, ensuring adherence to established design principles and quality standards.
- Translate business rules and requirements into supportable IT solutions
- Prepare Statements of Work, Requirements and Technical documents
- Worked with teams adopting Agile and Waterfall methodologies
- Understanding of PRINCE2 and POMBOK project management approaches
- System Testing, including regression and unit testing, plus writing test cases
- User training and updating the system manuals
- Writing IBM DB2 queries for data warehouse project
- Technical resource for finance integration project when it moved to Finance One
- Data Conversion for Student Management project
Student Administration Officer
Swinburne University Of Technology
01.1994 - 01.1995
- Customer facing role dealing with all Student Admin enquiries
Education
Graduate Diploma of Information Technology -
Swinburne University
2012
Bachelor of Arts - Politics and Spanish double
La Trobe University
1999
Skills
- Applications Support and Systems Analyst
- SQL scripting and report writing
- Knowledge and use of system integration and HL7 messaging
- Systems Testing and managing UAT
- Managing Production, Test and Dev environments
- Working effectively with Users, DBA’s and Vendors
- Understanding of the SDLC and ITIL principles
- System and Business Analysis
- Able to analyse requirements and not just gather business rules
- Articulate and able to communicate effectively
- Refined research skills
- Understanding of financial components and rules
- Interpreting Statutory requirements
- Detailed knowledge of Tertiary Education and Health care
- Documentation and Deliverables
- Knowledge of many different IT platforms – SQL, Citrix, Crystal Reporting, Excel, HTML/XHTML, Word Merge, Power BI
- Understanding of Home Care Packages, NDIS, VEMD, VINAH, HACC MDS and My Aged Care
- Windows 2008/2012/2017 Server, Windows 95/98/XP/, Windows 7, Windows 10, Citrix
- Databases: MS SQL Server 2005/2008/2008R2/2012/2016
- Languages: T-SQL, VB Net, C#, HTML
- SQL Server Tools: Management Studio, Business Intelligence Development Studio, Visual Studio 2008, Enterprise Manager, Query Analyzer, Profiler, Performance Monitor
- Report Tools: MS Reporting Services, Crystal Reporting
- Data Migration: Import/Export Wizard, FileZilla
- Others: MS Word and Excel, Outlook, Active Directory, PowerQuery, PowerPivot, SharePoint, Power BI
- Australian DRIVERS LICENCE – Full
- WORKING WITH CHILDREN CARD - Yes
Timeline
Application Support
NORTHERN HEALTH, Allied Health
11.2017 - Current
Application Support
BROTHERHOOD OF ST LAURENCE
03.2015 - 11.2017
Solution Designer and Business Analyst
SWINBURNE UNIVERSITY OF TECHNOLOGY
06.1994 - 12.2014
Student Administration Officer
Swinburne University Of Technology
01.1994 - 01.1995
Graduate Diploma of Information Technology -
Swinburne University
Bachelor of Arts - Politics and Spanish double
La Trobe University
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