Jacqui Cook

• Conducting pre-flight briefings for all crew members, covering emergency procedures, passenger services, and cabin safety regulations
• Ensuring safety and security of passengers and crew on board the aircraft.
• Organising cabin operations, including seating arrangements and meal service so to have run smooth.
• Served as liaison between ground staff and pilots during takeoffs and landings.
• Monitoring stock levels of food, beverages, magazines etc ensuring adequate supplies for each flight.
• Providing high level of customer service to passengers in accordance with company standards.
• Ensuring on board compliance with established policies and procedures.
• Monitoring performance of crew in order to ensure we are meeting the highest standards of customer service.
• Responding promptly to any customer complaints or requests during flights.
• Performing regular inspections of cabins after landing to check for cleanliness and proper stowage of equipment.

• Protecting and supporting the community
• Preventing and detecting crime, upholding law, administering law fairly and efficiently
• Liaising with people in times of need
• Quickly able to make assessments on situations and people.
• Protected citizens by preventing crime, enforcing laws and apprehending suspects.
• Communicated with victims, suspects and witnesses to gather and provide information regarding criminal events.
• Patrolled assigned areas both on foot and in motor vehicles, maintaining awareness and providing valuable community surveillance.
• Executed law enforcement patrol functions in assigned locations for extended periods of time.
• Diffused active disturbances with de-escalation techniques, compassion and communication.
• Gathered evidence to conduct thorough criminal investigations.
• Documented observations and actions by radioing information and completing reports.
• Observed and recorded details of criminal events according to departmental protocol.
• Directed traffic at high-volume special events for public safety and order.

• Accounts Payable
• Accounts Receivable
• General admin assistance to business
• Various documents, templates, minutes etc utilising several Microsoft programs.
• Processed company receipts, sales invoices and payments from customers and suppliers.
• Verified and processed invoices from vendors and contacted suppliers regarding billing errors.
• Sorted documents, matching supporting invoices to procurement documents and verifying invoices for payment.
• Checked figures, postings and documents for correct entry, mathematical accuracy and proper codes.
• Assisted CFO and other financial managers with managing general ledgers and account statements.
• Prepared month-end closing entries for detailed reporting and recordkeeping.
• Communicated with vendors and clients to facilitate timely payments and reduce outstanding accounts receivable.

• Personal and Business Administrator to 3 Directors, working alongside a team of 10 accountants.
• Assisted internal accounting team in checking financial statements and tax returns for accuracy to produce reliable reports.
• ASIC compliance and appropriate forms for change ensuring quality and understanding of requirements.
• Reconciled company credit cards, expense accounts and other expenses and financial records.
• Tracked team financial information such as labor hours and expenses to keep accounts current as well as Fee creation for clients.
• Offered team members expert clerical support to keep everyone on-track with operational and project requirements.
• Supported the team by keeping organised schedules, communications and files.
• Maintained compliance with ATO requirements
• Delegated daily tasks to team members to optimise group productivity.
• Fostered positive employee relationships through communication, training and development coaching.
• Conferred with other supervisors to coordinate operations and activities within or between departments.
• Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth.

• Business executive assistant to 2 Directors
• Administration support to a team of 12 staff
• Prepared financial statements and Income Tax Returns - ensuring correctness.
• Correspondence to ATO and working with Tax Agent Portal online.
• Managed incoming and outgoing correspondence, email and faxes.
• Organised personal and professional calendars with reminders for upcoming meetings and events.
• First point of contact for clients correspondence via email and phone.
• Scanned physical documents and uploaded to encrypted databases for digital maintenance.
• Practice administration database management to ensure correctness and flow.
• Strong time management and managing priorities and conflicting tasks.
• Changes to companies and business with ASIC ensuring correct documentation used and submitted within the correct timeframes.
• Annual Company Statements within ASIC ensuring correctness and compliance.

School Hours Based Role

• Answered incoming phone calls, routing to appropriate parties throughout office.
• Welcomed visitors and customers by greeting and answering or directing inquiries.
• Performed data entry and other administrative tasks to support team.
• Received parcels, routed mail and opened packages for staff.
• Handled diverse needs for clients in-person, by phone or through email.
• Ensure filers and database maintenance to meet services.
• Screened and responded to emails, messages and other correspondence, freeing up senior management.
• Coordinated appointment calendar and balanced schedules to promote optimal productivity.
• Assist in Insurance based paperwork in conjunction with legislation and laws
• Resolved customer complaints or answered customers' questions.

• Personal Assistance to 2 Directors
• Administration support to a team of 10 staff
• Prepared financial statements and Income Tax Returns ensuring correctness
• Correspondence to ATO and working with Tax Agent Portal online
• Managed incoming and outgoing correspondence, email and faxes.
• Organised personal and professional calendars with reminders for upcoming meetings and events.
• Maintained clerical correspondence via email and phone.
• Scanned physical documents and uploaded to encrypted databases for digital maintenance.
• Screened telephone calls and inquiries and directed as appropriate.
• Practice administration database management to ensure correctness and flow
• Strong time management and managing priorities and conflicting tasks.