Jacqui Heaton
West Pennant Hills,NSW
Summary
Driven professional with a proven track record at Booth & Taylor Mitre 10, enhancing customer satisfaction and boosting sales through expert product knowledge and exceptional service. Skilled in cash handling and customer engagement, I have effectively managed financial transactions and developed promotional materials, significantly contributing to store success. Demonstrated ability in streamlining bookkeeping processes, ensuring financial accuracy and improving operational efficiency.
Overview
24
24
years of professional experience
Work History
Retail Sales Executive
Booth & Taylor Mitre 10
2021.02 - Current
- Increased customer satisfaction by resolving issues promptly and professionally.
- Participated in regular trainings to stay updated on product knowledge, trends, and sales techniques.
- Provided insightful feedback to management regarding customer preferences and market trends, influencing future purchasing decisions.
- Utilized company CRM system to track customer interactions and follow up on leads, leading to increased repeat business.
- Assisted in the development of promotional materials for seasonal campaigns that successfully boosted sales during peak periods.
- Strengthened store reputation by providing exceptional service, maintaining a clean environment, and addressing customer concerns quickly.
- Boosted sales by implementing effective product displays and engaging customers in conversation.
- Improved store layout for enhanced customer experience and ease of navigation.
- Handled cash transactions accurately and efficiently while adhering to all company policies and procedures related to cash handling.
- Greeted all customers cheerfully and asked open-ended questions to ascertain needs.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
Bookkeeper
Self-employeed
2000.10 - Current
- Maintained and processed invoices, deposits, and money logs.
- Managed accounts payable and receivable activities, maintaining vendor relationships and positive cash flow.
- Handled payroll processing for employees, ensuring timely payment and adherence to tax regulations.
- Monitored incoming payments from clients, ensuring prompt application of funds against outstanding invoices.
- Completed payroll for employees and maintained detailed records of procedures.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
- Reconciled and corrected issues with financial records.
- Maintained accurate records of all transactions, ensuring compliance with company policies and applicable regulations.
- Implemented a more efficient filing system for financial documents, improving accessibility and organization.
- Streamlined bookkeeping processes by implementing new accounting software, resulting in increased efficiency.
- Collaborated with external auditors to facilitate the annual audit process, providing necessary documentation as required.
- Streamlined accounts payable and receivable management, improving relationships with vendors and customers.
- Improved financial accuracy by meticulously recording all transactions in accounting software.
- Improved tax preparation efficiency, organized and reviewed all relevant financial documents.
- Reduced errors in financial statements with meticulous attention to detail during data entry.
- Assisted with cost reduction by identifying unnecessary expenses through detailed financial analysis.
- Streamlined invoice processing to enhance cash flow, utilizing advanced bookkeeping software.
- Boosted efficiency, implemented digital filing system for receipts and invoices.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Education
No Degree - Bookkeeping
Cengage
Online07.2009
Skills
- Brand representation
- Cash handling proficiency
- Task Delegation
- Merchandise Display
- Customer Engagement
- Product Knowledge Expertise
- Cash Handling
- Customer Service
- Store Opening and Closing
- Visual Merchandising
Hobbies
Fitness
Salsa dancing
Timeline
Retail Sales Executive
Booth & Taylor Mitre 10
2021.02 - Current
Bookkeeper
Self-employeed
2000.10 - Current
No Degree - Bookkeeping
Cengage
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