JACQUI HURST
Preston,VIC
Summary
A responsible and trustworthy professional armed with a smile and upbeat personality. Excellent interpersonal skills gained from service orientated roles with a dedication to exceptional customer service. Can be entrusted working autonomously or as part of a team. A natural problem solver with the ability to operate under pressure. Detail-oriented with strong analytrical skills.
Overview
7
7
years of professional experience
Work History
Shop Manager
Sweethearts Gelato
10.2023 - Current
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Assisted with training of new employees.
- Managed the store autonomously on a regular basis.
- Designed marketing and social media content.
Barista/ Front of House Assistant
The Big Salami
01.2023 - 09.2023
- Managed the daily operations of the front desk, ensuring efficient service delivery and compliance with organizational standards
- Assisted with training and inducting new team members in best practice and business protocols
- Undertook barista duties given familiarity with the regular client base
- Managed customer orders and financial transactions
- Assisted with food preparation
- Assisted with monthly stock take and inventory scheduling.
Barista/ Front of House Assistant
The Whipped Baker
02.2021 - 12.2021
- Operated sale transactions and carried out orders as the main counter person
- Aided in coffee making duties as a barista trainee
- Assisted in opening and closing the store performing general organization and cleaning tasks
- Prepared and delivered customer orders.
Retail Salesperson
H&M
11.2020 - 01.2021
- Assisted with the sale increase demands over the Christmas holidays
- Collaborated with other sales staff to achieve daily and weekly sales targets
- Utilized point of sale (POS) systems to process payments accurately
- Maintained a neat and orderly store environment
- Guided customers with product selection, fitting, and returns
- Distributed daily product stock to the store front.
Childcare
Merivale Community Centre
09.2020 - 11.2020
- Volunteered in supporting local youth workers for an after-school care center
- Co-supervised up to 20 children between the ages of 3 to 14
- Maintained a high level of safety and hygiene in accordance with company protocols
- Coordinated activities encouraging play and learning
- Entrusted with preparing food at different mealtimes
- Resolved issues among peers and attended to different children's needs.
Childcare
Contract
01.2017 - 12.2019
- Commissioned across three separate households to provide care for up to 3 children between 1 to 10 years old
- Maintained a daily routine of play and exercise
- Coordinated with parents on dietary requirements, special needs, and health care requirements
- Prepared all meals and also placed children to bed when needed.
Catering Assistant
Mainline Steam Trust
07.2017 - 10.2017
House Cleaning
Local residents
2015
Education
Creative Industries Certificate (Level 5) - Visual Arts & Graphic Design Major
Toi Ohomai Institute of Technology
Tauranga, New Zealand12.2021
The Art of Coffee Barista Services (Level 3) -
Toi Ohomai Institute of Technology
Tauranga, New Zealand11.2020
New Zealand Certificate in Baking -
Whitirea Community Polytechnic
Wellington, New Zealand2019
Graduated With NCEA (Level 3) -
Kapiti College
Wellington, New Zealand01.2019
Skills
- Ability to Multitask
- Ability to Work Under Pressure
- Excellent Communication Skills
- Patient and Empathetic
- A background in Visual Arts & Design
- Attention to Detail
- Flexible and Adaptable
- Creative Thinking
- Relationship Building
- Team Leadership
- Problem-Solving
Details
043 109 4843, jacqui11183@gmail.com
References
References available upon request
HOBBIES
Painting, Drawing, Dancing, Photography, Videography, Reading, Learning.
Languages
English
Full Professional
Maori
Elementary
Japanese
Elementary
Timeline
Shop Manager
Sweethearts Gelato
10.2023 - Current
Barista/ Front of House Assistant
The Big Salami
01.2023 - 09.2023
Barista/ Front of House Assistant
The Whipped Baker
02.2021 - 12.2021
Retail Salesperson
H&M
11.2020 - 01.2021
Childcare
Merivale Community Centre
09.2020 - 11.2020
Catering Assistant
Mainline Steam Trust
07.2017 - 10.2017
Childcare
Contract
01.2017 - 12.2019
House Cleaning
Local residents
2015
Creative Industries Certificate (Level 5) - Visual Arts & Graphic Design Major
Toi Ohomai Institute of Technology
The Art of Coffee Barista Services (Level 3) -
Toi Ohomai Institute of Technology
New Zealand Certificate in Baking -
Whitirea Community Polytechnic
Graduated With NCEA (Level 3) -
Kapiti College
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