Jacqui Inglis
Cranbourne,VIC
Summary
Accomplished Senior Administration Officer with a proven track record at MACG Carrum Downs Aged Care, adept in organizational leadership and human resources management. Expert in streamlining operations, enhancing productivity through collaborative leadership, and leveraging advanced proficiency in Rostering Software systems. Achieved significant improvements in staff coordination and client satisfaction, demonstrating exceptional training and mentoring capabilities.
Overview
21
21
years of professional experience
Work History
Senior Administration Officer
MACG Carrum Downs Aged Care
07.2021 - Current
- managed yearly training and meeting schedules, , preparing meeting agendas and typing and distribution of minutes of meetings.
- Coordinated IT support services for the office, addressing technical issues promptly while minimizing downtime for employees.
- Implemented an effective filing system that optimized storage space usage while maintaining easy access to essential documents.
- Served as the primary point of contact for internal staff and external clients, resolving inquiries in a timely manner.
- Maintained accurate records for all staff members including performance evaluations, leave requests, and timesheets.
- Managed the home's Rosters for all staff on a day to day basis, Published all rosters 6weeks in advance, Processed all personal leave requests and organised all coverage of leave.
- Management of Proda for the home and accurate entry of all movements , admissions and discharges
Senior Administrative Officer
Mayflower
04.2020 - 04.2021
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Updated reports, managed accounts, and generated reports for company database.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Managed the Homes Rosters
- Contributed to successful projects by providing essential administrative support and resource management.
- Managed Fob access to the home securely by establishing strict access controls and implementing proper storage protocols.
Administration Officer
Mecwacare
11.2018 - 12.2020
- Management of Roster
- New procedure for advertising and allocating vacant casual shifts
- Supported department heads through conducting research, preparing reports, and managing various administrative tasks efficiently.
- Provided exceptional customer service, addressing inquiries professionally and in a timely manner.
- Screened and transferred incoming calls, took down messages, and transmitted information and documents to internal personnel.
- Aided colleagues, managers, and customers through regular communication and assistance.
Administrative Officer
BlueCross Sapphire Care
07.2017 - 11.2018
- Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Enhanced overall office productivity through effective staff management and coordination of daily tasks.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Management of Roster
- Management of HR documentation
Receptionist/Senior Administration Officer
Vasey RSL Care
09.2003 - 07.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Promoted from Receptionist to Senior Administration Officer 2007
- Conducted all tours of the home and Coordinated Admissions
- Managed Roster
Education
Intermediate Excel
Keyboard Concepts Pty Ltd VIC10-2010
Operating Computer Software in Administrative Work
Devonport TAFE
Devonport, TAS08-1993
Office Traineeship
Moorabbin College
11-1988
Skills
- Organizational leadership
- Meeting facilitation
- Human resources management
- Collaborative leadership
- Training and mentoring
- Team building
- Intermediate Word, Excel, Invoicing software, Manage Proda, Used several Rostering Software systems
Timeline
Senior Administration Officer
MACG Carrum Downs Aged Care
07.2021 - Current
Senior Administrative Officer
Mayflower
04.2020 - 04.2021
Administration Officer
Mecwacare
11.2018 - 12.2020
Administrative Officer
BlueCross Sapphire Care
07.2017 - 11.2018
Receptionist/Senior Administration Officer
Vasey RSL Care
09.2003 - 07.2017
Intermediate Excel
Operating Computer Software in Administrative Work
Devonport TAFE
Office Traineeship
Moorabbin College
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