Summary
Overview
Work History
Education
Skills
Timeline
Generic

JACQUI Kelaher

Summary

Human Resources (HR) Coordinator with extensive experience in recruitment & HR processes. Strengths in stakeholder management and supporting the leaders to deliver effective and commercial Human Resources solutions to the business including direction, guidance and coaching and support for complex people leader queries associated with team questions and challenges.

Overview

16
16
years of professional experience

Work History

Employee Services Coordinator

Melbourne Convention & Exhibition Centre
07.2021 - 05.2023

MCEC is Melbourne's home of unconventional. We host more than 1,000 events each year, each one like no other. We have beautiful spaces, innovative menus and the best people in the business

  • Provide support to employees accessing HR21 systems, including set up and maintenance of profiles
  • Provide high quality and accurate documentation relating to on-boarding including employment contracts, orientation and termination (off-boarding) of MCEC employees
  • Manage ongoing correspondence, documentation and system updates throughout the employee journey, including probation and salary information etc
  • Assisting staff with employment-related matters including leave management, parental leave queries and interpretation of enterprise agreements and conditions of employment
  • Triaging employee enquiries and actioning directly where reasonable
  • Provide Recruitment support for the hiring of casual and permanent employees when required
  • Responsible for preparation and execution of job advertisements, setting up job interviews and phone screening
  • Maintenance of specific People & Culture intranet content, including updating Organisation Chart
  • Conducting job evaluations on positions using Korn Ferry Hay Guide method
  • Assisting staff with employment-related matters including leave management, parental leave queries and interpretation of enterprise agreements and conditions of employment
  • Maintain MCEC registers for specific licenses and Immigration requirements and reporting any risk areas
  • Generating employment offers including contracts and letters
  • Completed ad hoc reporting for various business units
  • Administer, communicate and assist with the review of the Employee Benefits program
  • Prepare agendas and minutes and/ participate in the Workplace Consultative Committee
  • Contribution to developing a new Performance Management framework
  • Insignia Financial, formerly known as IOOF)
  • Insignia Financial Ltd is an Australian financial services company that originated with the Independent Order of Odd Fellows and was formerly known as

Human Resources Coordinator

Insignia Financial (formerly Known As IOOF)
01.2018 - 07.2021

Insignia Financial Ltd is an Australian financial services company that originated with the Independent Order of Odd Fellows and was formerly known as IOOF Holdings Ltd

  • Work with and support the People & Culture Talent team in facilitating & researching end-to-end recruitment and new employee hiring process, including:
  • Job briefing with hiring manager
  • Creation and posting of internal and external advertisements
  • Phone screening
  • Setting up interviews
  • Reference checks
  • Creation of offer letters
  • Initiating background checks
  • Onboarding
  • Orientation for new starters
  • Responsible for preparation and execution of job advertisements
  • Assisting staff with employment-related matters including leave management and interpretation of enterprise agreements and conditions of employment
  • Administering and processing staff support programs, i.e staff yearly myki program, IOOF Staff Recognition Program
  • Advising on change in employment contract letters and assisting with termination processes
  • Answering general queries and providing HR assistance to the HR Team and employees
  • Contribution to HR key priorities and projects
  • System expert in relation to administering the Human Resources Information System (SAP Platform)
  • Initiated training sessions for new members of the Talent Acquisition team, guiding them on how to create new headcounts, raise replacement requests, update existing roles, issue external offer letters
  • Providing HR Advice to managers and staff on ER related issues including policy interpretation
  • Supported HR practices for staff who joined IOOF via the acquisition of ANZ (ASX.ANZ) Wealth Pension and Investments business OnePath'
  • Supported HR practices for staff who joined IOOF via the acquisition of the MLC financial advice, platforms and asset management businesses
  • Co-ordinating staff events including Christmas functions and Quarterly drinks.

Human Resources Administrator

Insignia Financial (formerly Known As IOOF)
01.2016 - 01.2018
  • Supporting the HR team with end-to-end recruitment including hiring, inducting and onboarding new staff, including background check as required by AML policy, phone screening shortlisted candidates, facilitating orientation sessions etc
  • Initial correspondence with new starters with regard to online learning, phone help, access to payslips etc
  • Assisting staff with employment-related matters including leave management and interpretation of enterprise agreements and conditions of employment
  • Administering and processing staff support programs, i.e staff yearly myki program, IOOF Staff Recognition Program
  • Coordination of annual training for new staff induction and internal training requirements
  • Assisting with preparation and delivery of training programs
  • Responsible for maintaining training and study register
  • Managing Healthworks, which include communicating with Healthworks for possible dates for events, booking rooms for sessions, putting up and taking down posters, reminder emails to business, ensuring IT support, documents and materials ready to go for events
  • Administrative duties including expenses, arranging travel for Leadership
  • Updating staff floor plan
  • Maintaining IOOF Employee Benefits Program
  • Co-ordinating large scale staff events including Christmas functions and Quarterly drinks.

Receptionist

Insignia Financial (formerly Known As IOOF)
01.2007 - 01.2016
  • Responsible for answering the phone, processing mail, and greeting people
  • Coordination of meeting rooms and schedules
  • Frequently providing assistance to the various financial teams, including:
  • Collating reports, presentations and briefs
  • Interpreting data and making charts
  • Compiling spreadsheets.

waitress

Libby Reid Catering Company
01.2007 - 01.2010

Intern

UBS
02.2008 - 04.2008

Education

Bachelor of Media & Communications -

Deakin University
Melbourne, VIC
2021

Cert. IV Foundations of Human Resources -

Australian HR Institute
Melbourne, VIC
2011

Job Evaluation – Basic Application Training

Korn Ferry Hay Guide Chart-Profile Method
Melbourne, VIC
07.2021

Deakin University, St Catherine's School
Melbourne, VIC
2006

Skills

  • Stakeholder engagement with internal managers & candidates
  • Positive attitude with a strong capacity of getting things done
  • Active listening to recognise and record critical decisions and agreed actions items are met
  • Self-motivated and prioritisation skills to ensure completion of tasks in a time efficient manner
  • Sensitivity and pragmatism when handling delicate matters

Timeline

Employee Services Coordinator

Melbourne Convention & Exhibition Centre
07.2021 - 05.2023

Human Resources Coordinator

Insignia Financial (formerly Known As IOOF)
01.2018 - 07.2021

Human Resources Administrator

Insignia Financial (formerly Known As IOOF)
01.2016 - 01.2018

Intern

UBS
02.2008 - 04.2008

Receptionist

Insignia Financial (formerly Known As IOOF)
01.2007 - 01.2016

waitress

Libby Reid Catering Company
01.2007 - 01.2010

Bachelor of Media & Communications -

Deakin University

Cert. IV Foundations of Human Resources -

Australian HR Institute

Job Evaluation – Basic Application Training

Korn Ferry Hay Guide Chart-Profile Method

Deakin University, St Catherine's School
JACQUI Kelaher