Jacqui May
Brisbane,QLD
Summary
Dynamic and results-driven leader with a proven track record in aligning strategy and talent to achieve superior performance. With over 20 years of experience across public and private. sectors, I specialize in driving talent development initiatives focused on leadership and capability growth. Skilled in building high-performing teams and fostering a positive, inclusive culture, I excel at solving organisational challenges and delivering impactful change. My passion lies in creating environments where individuals and teams thrive, driving both workforce excellence and organisational success.
Overview
23
23
years of professional experience
Work History
Principal Advisor, Leadership Capability
Talent and Organisational Development, Queensland Health
07.2024 - Current
- Lead the design and execution of forward-thinking talent development initiatives to cultivate a future-ready workforce
- Led the maturation of Performance and Growth initiatives, driving transformative change management efforts across the department
- Led the design and implementation of a comprehensive Performance and Growth strategy, collaborating with key stakeholders to ensure alignment and success
- Led the design and implementation innovative initiatives that drive leadership and executive development and connection, including Leader Connect and Executive Leadership Development Program
- Directed the creation, delivery, and project management of in-house workshops to instill a high-performance, growth-oriented culture focused on leadership, capability, and change management principles.
- Contributed subject matter expertise in the content design for Performance and Growth, including the New Leader Pathway series, integrating change management strategies to ensure organisational readiness
- Strategically designed annual 2024/25 training calendar for Performance and Growth and New Leader Pathway, including resource planning, capability development, and scheduling
- Developed and executed a communication strategy to elevate the maturity of Performance and Growth, with a strong focus on stakeholder engagement and change management communication
- Led and coached the team to deliver strategic capability development projects, fostering a culture of high performance, empowerment, connection, and trust
Manager Leadership Capability
5 reports - Talent and Organisational Development, Queensland Health
11.2022 - 07.2024
- Provide strategic and operational leadership to the Leadership Capability team, driving leadership development and capability growth across the department
- Successfully led the team through a Business Case for Change, aligning strategies with organisational goals to spearhead departmental transformation through targeted capability-building initiatives
- Provided expert leadership development advice and operational oversight for department-wide programs, managing budgeting, resourcing, contract management and reporting to deliver high-impact leadership initiatives
- Designed and led leadership and executive development strategies that align with organisational needs and drive workforce performance, ensuring leadership growth at all levels
- Conducted research, analysed trends, and developed forward-thinking solutions to address current and future capability needs, aligning with Queensland Health's strategic direction
- Oversaw large-scale projects, including the Executive Leadership Development Program, Next Generation Program, Executive Performance Agreements, new Performance and Growth strategy and New Leader Pathway, ensuring timely execution and measurable organisational benefits
- Embedded Leadership Competencies for Queensland and Public Sector Values, to enhance understanding and drive commitment
- Led and mentored team members, fostering an inclusive, high-performance culture enhancing leadership capabilities to support employees to achieve their full potential, focusing on well-being and growth
Principal Advisor, Capability Development
4 reports - Leadership and Capability Development, Queensland Health
10.2018 - 11.2022
- Recruitment and Capability Team, HR Branch, DoH - 4 direct reports
- Design, deliver, and lead talent development initiatives enhance workforce capability
- Developed and implemented talent development strategies to bridge capability gaps, targeting leaders, executives, and employees at all levels through innovative programs
- Led a coaching-driven approach to deliver high-impact capability development projects aligned with the organisation's future-focused vision
- Oversaw the design, implementation, and evaluation of the Next Generation leadership program to drive leadership growth across the department
- Drove organisational growth by executing key frameworks, including the Learning and Development Strategy and HR Capability Framework
- Provided strategic leadership for Learning and Development initiatives, such as the Performance Practice Program, Executive Performance Agreements, and Aboriginal and Torres Strait Islander Career Pathways.
- Managed contracts for capability development to ensure alignment with strategic priorities and goals
- Empowered employees to take ownership of their development, enhancing performance and building future-ready capabilities
- Fostered a high-performance, empowered, and connected culture that embraced continuous
- Partnered with stakeholders to achieve outcomes aligned with customer needs and organisational objectives
Senior Project Officer
3 reports - Leadership and Capability Development, Queensland Health
01.2018 - 09.2018
- Leadership and Capability Team, HR Branch, DoH - 3 direct reports
- Plan, design, and drive impactful capability development initiatives across the organisation
- Strategically managed the budget for the Leadership and Capability team, ensuring efficient resource allocation to meet development goals
- Led the successful execution of the department's development calendar as the project lead, overseeing end-to-end delivery
- Provided leadership, coaching, and guidance to the delivery team, fostering a culture of continuous growth and high performance
- Spearheaded the strategic design, delivery, and evaluation of the development calendar to align with organisational priorities and workforce needs
- Developed and implemented an evaluation and communication strategy to measure and promote the success of the development calendar
- Built and nurtured strong, effective relationships with key stakeholders to drive collaboration and achieve shared objectives
HR Business Partner
HR Connect, HR Branch, Queensland Health
09.2016 - 03.2017
- HR Connect, HR Branch, DoH
- Embed corporate HR strategy through managing complex HR issues and partnering with stakeholders to add value to the organisation
- Proactively deliver expert HR and cultural guidance to executives, leaders, and staff, driving organisational value and enhancing team performance
- Provide coaching and consultation to leaders on people management and performance strategies, leveraging best practices to boost capability and engagement
- Analyse data, identify trends, and anticipate emerging issues to inform strategic decision-making and improve outcomes
- Educate and influence stakeholders on key HR initiatives, such as talent management and workforce planning, to ensure alignment with organisational goals
- Promote success through values-driven leadership and strategic support that enhances organisational culture
- Deliver authoritative advice on department policies, ensuring clarity and alignment with organisational objectives
Senior Project Officer
3 reports - Culture and Capability, Queensland Health
01.2016 - 09.2016
- Culture and Capability Team, HR Branch, DoH - 3 direct reports
- Strategically drive and support the delivery of capability development within the organisation
- Drive and support the delivery of capability development across the organisation, ensuring alignment with departmental goals
- Serve as the lead project manager for the department's Learning and Development Training Calendar, overseeing all phases from design to implementation
- Lead, coach, and guide the delivery team within the unit to foster a high-performance culture and ensure effective program delivery
- Identify and analyse organisational needs to determine capability requirements for the department, ensuring programs are relevant and impactful
- Collaborate with key stakeholders to influence and build support for development programs, promoting a culture of continuous learning and improvement
Principal Advisor
Culture and Capability, Queensland Health
01.2015 - 01.2016
- Culture and Capability Team, HR Branch, DoH
- Lead the delivery of executive and leadership development programs within the organisation
- Lead the delivery of executive and leadership development programs that elevate our organisational impact
- Project manager for our flagship Executive Development Program, orchestrating its design, implementation, and success
- Craft and implement organisational strategies that tackle complex challenges head-on, driving innovative solutions across the board
- Cultivate and maintain strong relationships with internal and external stakeholders, ensuring alignment and support for our development initiatives
- Oversee budget management for projects, ensuring resources are effectively allocated and maximized for optimal outcomes
- Take the lead in launching the department's development calendar, setting the stage for impactful learning experiences
Senior Project Officer
Culture and Capability, Queensland Health
01.2011 - 01.2014
- Leadership & Capability (Culture and Capability Team), HR Branch, DoH
- Led contemporary best practice development programs within the organisation
- Led divisional mentoring program, driving its design, delivery, and evaluation to foster impactful mentor-mentee relationships
- Project managed recruitment of 17 Chief Executives, ensuring we attract top-tier talent to lead our organization
- Collaborate on a transformative talent management and succession planning project, establishing a Leadership Centre of Excellence that cultivates future leaders
- Execute a high-profile project for the Deputy Director-General of HR Services, including updating job descriptions, negotiating staff contracts, and drafting critical appointment briefs
- Lead the project for the Department of Health's Enhanced Employee Assistance Program, enhancing support services for our employees
Training Coordinator
Queensland Health, HHS
01.2010 - 01.2011
HR Team Leader
London Metronet Rail
01.2008 - 01.2009
HR Recruitment Advisor
Queensland Police Service
01.2002 - 01.2006
Education
Graduate Certificate of Wellness -
RMIT
01.2016
Master of Human Resource Management -
Griffith University
01.2012
Diploma of Business - Human Resources -
NSW TAFE
01.2008
Skills
- Effective Active Listening
- Organisaitonal Development
- Strategic Decision Making
- Project Management
- Performance Coaching
- Collaborative Partner
- Change Management
- Strategic Development
- Data Analysis
- Skills Enhancement
Training
- The neuroscience of team motivation and resilience, ANZSOG Masterclass
- The neuroscience of quality performance conversations, ANZSOG Masterclass
- Everyday coaching skills for better conversations, Queensland Health
- Psychology of Decision Making, QUT
- Mental Health First Aid for Managers, Queensland Health
- Governance, Accountably and Ethics, ANZSOG Masterclass
- Foundations of Happiness at Work (PERK), edX & Berkeley's Greater Good Science Center
- Performance Conversations, AIM
- Coaching Your Team for Success, Ignition
- Internal HR Consulting Skills - Effective Business Partnering Program, AHRI
- Project Management, AIM
- Coaching as Essential Leadership Practice, QUT
- Team Architect, Lominger Training
- Performance Journeys for Management, Metronet Rail
- Workplace Assessment and Training BSZ40198, Queensland Police Service
- Workplace Health and Safety Representative, Queensland Police Service
- Train Small Groups BSZ404A, Queensland Police Service
Affiliations
Member of Golden Key International Honour Society - Griffith University, CAHRI membership with Australian Human Resources Institute, Membership with Gartner.
Timeline
Principal Advisor, Leadership Capability
Talent and Organisational Development, Queensland Health
07.2024 - Current
Manager Leadership Capability
5 reports - Talent and Organisational Development, Queensland Health
11.2022 - 07.2024
Principal Advisor, Capability Development
4 reports - Leadership and Capability Development, Queensland Health
10.2018 - 11.2022
Senior Project Officer
3 reports - Leadership and Capability Development, Queensland Health
01.2018 - 09.2018
HR Business Partner
HR Connect, HR Branch, Queensland Health
09.2016 - 03.2017
Senior Project Officer
3 reports - Culture and Capability, Queensland Health
01.2016 - 09.2016
Principal Advisor
Culture and Capability, Queensland Health
01.2015 - 01.2016
Senior Project Officer
Culture and Capability, Queensland Health
01.2011 - 01.2014
Training Coordinator
Queensland Health, HHS
01.2010 - 01.2011
HR Team Leader
London Metronet Rail
01.2008 - 01.2009
HR Recruitment Advisor
Queensland Police Service
01.2002 - 01.2006
Graduate Certificate of Wellness -
RMIT
Master of Human Resource Management -
Griffith University
Diploma of Business - Human Resources -
NSW TAFE
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