Jacqui Nieuwenhof
Tewantin,QLD
Summary
Detail-oriented and personable accounts manager with expertise in the end to end fiscal running of a mid size business. Recognized for effective communication and problem-solving skills, excellent administration skills and with a focus on staff development and the fostering of positive personal relationships within the workforce. Strong analytical abilities and communication skills.
Overview
2026
2026
years of professional experience
Work History
Accounts Manager
Sails Restaurant
Noosa, QLD
03.2024 - Current
- Reconciled all monies received and paid.
- Managed accounts receivable and payable processes to ensure timely financial operations.
- Streamlined invoice processing, reducing errors and improving payment timelines
- Created and implemented a thorough step by step training manual for my role. Ensuring a seamless transition for leave coverage.
- Developed comprehensive financial reports for stakeholders, ensuring transparency and informed decision making.
- Optimized internal communication between departments to address client inquiries efficiently and accurately.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Contributed to team objectives in fast-paced environment.
- Utilized booking software to track reservations and maintain accurate records.
- Balanced multiple priorities while maintaining a high level of professionalism and attention to detail in managing booking requests, the accounting needs of the business and staff relationships.
- Continuously sought ways improve internal processes.
- Managed employee relations issues, facilitating conflict resolution and promoting a positive workplace culture.
- Ensured legal compliance with labor laws by conducting regular audits and updating policies as necessary.
- Managed employee disputes by employing conflict resolution techniques.
- Processed and managed weekly payroll for up to 60 employees, ensuring timely and accurate compensation.
- Developed payroll policies and procedures to enhance efficiency.
- Supported audits by preparing necessary documentation and responding to inquiries promptly.
- Addressed employee inquiries regarding pay issues promptly, fostering positive relationships between management and staff members.
- Performed calculations in overtime, holiday, and sick hours to provide accurate data to payroll processing database.
- Reviewed time records for all employees to verify accuracy of information.
- Monitored and updated employee information in payroll system to add changes in salary, bonuses and deductions.
- Responded to and managed WorkCover claims.
- Fostered positive working relationships with staff across all departments, external contractors and customers.
Accounts Receivable Clerk
Sofitel Hotel
Noosa, QLD
09.2023 - 03.2024
- Processed customer invoices and payments efficiently, ensuring accurate record-keeping.
- Reconciled accounts receivable discrepancies, enhancing financial accuracy and reliability.
- Submitted cash and check deposits and generated cash receipts to record money received.
Relief Accounts Manager
Sails Restaurant
Noosa, QLD
04.2021 - 09.2023
Barista
Sails Restaurant
Noosa, QLD
05.2021 - 10.2022
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
- Assisted in training new baristas on beverage preparation techniques and store policies.
- Monitored inventory levels, restocking supplies as needed to prevent shortages during peak hours.
- Handled cash transactions accurately, ensuring balanced registers at end of shifts.
- Implemented process improvements that enhanced beverage preparation speed and quality consistency.
- Maintained a clean and organized workspace for optimal productivity and safety.
Cafe Supervisor
Cafe VinCino
Tewantin, QLD
2020 - 2022
- Supervised daily operations to ensure efficient workflow and high-quality customer service.
- Trained staff on menu items, preparation techniques, and customer engagement strategies.
- Enhanced customer satisfaction by efficiently managing cafe operations and addressing guest concerns promptly.
- Coordinated scheduling and shifts to maintain adequate staffing during peak hours.
Laundry and Ironing Services
Self Employed
Tewantin, QLD
2018 - 2022
Education
Bachelor of Arts - Humainites
Griffith University
QLD10-1995
Skills
- Account management
- Cash flow management
- AP and AR management
- Invoicing
- Employee relations
- Payroll administration
- Diversity and inclusion
- Training programs
- Records management
- Staff management
- Interpersonal awareness
- File organization
- Customer service
- Hospitality management
Timeline
Accounts Manager
Sails Restaurant
03.2024 - Current
Accounts Receivable Clerk
Sofitel Hotel
09.2023 - 03.2024
Barista
Sails Restaurant
05.2021 - 10.2022
Relief Accounts Manager
Sails Restaurant
04.2021 - 09.2023
Cafe Supervisor
Cafe VinCino
2020 - 2022
Laundry and Ironing Services
Self Employed
2018 - 2022
Bachelor of Arts - Humainites
Griffith University