JACQUI POWER
North Shore,Australia
Summary
Experienced with managing group dynamics to foster effective learning. Utilizes excellent communication to facilitate understanding and engagement. Track record of creating structured, impactful workshops that achieve desired outcomes.
Skilled facilitator with proven expertise in guiding groups to achieve their goals. Strong focus on team collaboration and adaptability to changing needs. Reliable in creating impactful solutions through effective communication, conflict resolution, and strategic planning. Known for fostering positive environment and driving results.
Overview
23
23
years of professional experience
Work History
CASUAL WORKFORCE FACILITATOR
ERMHA365
10.2022 - Current
- Liaising with team leaders and working in accordance with their client requirements
- Email triaging and responding
- HR duties, inc recruitment, training & performance appraisals
- Supervising approx. 50 staff
- Rostering staff to meet client needs
- Working closely with agencies to meet rostering requirements when necessary
- Working on the Incident Hotline providing advice and recommendations after hours
- Casual workforce management rollout system
ACTING CASUAL WORKFORCE TEAM LEADER
ERMHA365
06.2024 - 05.2025
- Liaising with team leaders and working in accordance with their client requirements
- Working on the Incident Hotline providing advice and recommendations after hours
- Updating Procedures
- HR duties, inc recruitment, training & performance appraisals
- Casual staff audit and workforce planning
- Verify CWT rosters for payroll
- Filling vacant shifts in rosters
- Check casual staff rosters are in line with award and assist TLs with managing their rosters in line with the award
- Identify staff in need of supervision, through TL feedback or asking staff directly when checking in on them
- Manage and share IHL rosters
- Audit the IHL register if any incidents that need to be escalated or debriefed
- Maintain relationship with agency as our external stakeholders by approving agency timesheets in a timely manner, escalating any incident reports or feedback to relevant TL and SM.
- Provide CWT support throughout the day, Monthly supervision and team meetings.
- Step in to do rostering when needed or when under staffed.
- Identifying areas of improvement and participating in strategic meetings
- Assist with the change of management of CWT to fall under TDT
- Completed Leadership mentoring through TDT
PRACTICE MANAGER
DOT TO DOT E.I
10.2021 - 10.2022
- Overseeing daily practice operations, including appointment scheduling.
- Liaising with Allied health professionals and working in accordance with their requirements
- HR duties, inc recruitment, training & performance appraisals
- Consumable budget management.
- Making improvements to clinic as deemed necessary
- Designing team building exercises with a strong focus on workplace culture
PRACTICE MANAGER
EREPORTS
06.2019 - 10.2021
- Medical Administration tasks including Reception duties when required
- Overseeing daily practice operations, including appointment scheduling.
- Liaising with Doctors and working in accordance with their requirements
- HR duties, inc recruitment, training & performance appraisals
- Consumable budget management.
- Setting up New NEXUS/Telehealth Clinics including negotiating fees
- Roll out of the new NEXUS/telehealth program nationally
- Allocating Clients to available doctors by speciality
- Making improvements to clinic as deemed necessary
- Organising doctors court appearances as well as accommodation
- Designing team building exercises with a strong focus on workplace culture
ENDORSED ENROLLED NURSE
SKIN CANCER PLUS
08.2018 - 06.2019
- Assisted with the opening of the new clinic.
- Theatre Nurse.
- Medical Administration tasks including Reception duties.
- Overseeing daily practice operations, including appointment scheduling.
- Liaison with general practitioners, nurses and other medical practice employees to ensure they have necessary support.
- Liaising with Doctors and working in accordance with their instruction.
- Providing Post-operative care and advice.
- Consumable budget management.
- Finance reporting.
- Transferring between various clinic locations.
ASSISTANT PRACTICE MANAGER
SKIN CANCER ONLY
01.2017 - 01.2018
- Theatre Nurse and managing the theatre list.
- Managing the day to day running of the clinic including scheduling appointments.
- Staff rostering and timesheet management.
- Providing post-operative care and advice.
- Medical Administration tasks including reception duties.
- Staff training and reviewing staff performances.
- Organising Geelong Private Theatre List for Doctor.
- Account Management.
- Consumable budget management.
- Finance reporting.
- Delegating workloads to appropriate staff.
- Complaint Management.
- Liaison with general practitioners, nurses and other medical practice employees to ensure they have necessary support.
- Liaising with Doctors and working in accordance with their instruction.
ASSISTANT PRACTICE MANAGER / ENDORSED ENROLLED NURSE
SKIN CANCER ONLY
01.2014 - 01.2016
- Assisting doctor in theatre with his day surgery.
- Sterilizing instruments.
- Providing Post Op Care & advice.
- Consumable budget management.
- Theatre List organization.
- Making Appointments.
- Account Management.
- Reception duties including administration tasks.
ENDORSED ENROLLED NURSE (TEMPORARY POSITION)
BARWON HEALTH
01.2013 - 01.2014
- Aged care work.
- Data entry and updating Lee Total Care.
- Communicating with patients, family, carers and staff.
- ACFI.
ENDORSED ENROLLED NURSE (FULL TIME & CASUAL)
AUSTRALIAN RED CROSS BLOOD SERVICE
01.2012 - 01.2014
- Donor Medical Assessment.
- Whole blood collection, including plasma and platelets.
- Coulter usage to run tests.
- Reception and administration duties such as data entry.
- Consignment.
- Restocking.
- Responding to donor adverse reactions.
- Staff training.
- Preparation of Apheresis machines at start of day (plasma and platelet).
CUSTOMER SERVICE OFFICER
REWARD DISTRIBUTION
01.2009 - 01.2010
SUPERVISOR
CHAMPIONS IGA
01.2009 - 01.2009
SUPERVISOR
TARGET
01.2006 - 01.2009
RECEPTIONIST AND ADMINISTRATOR
SOUTHERN STAR WINDOWS
01.2005 - 01.2006
RECEPTIONIST AND ADMINISTRATOR
WIMMERA GAS SERVICES/KIMPTON BUILDERS
01.2004 - 01.2005
RECEPTIONIST AND ADMINISTRATOR
DEPARTMENT OF PRIMARY INDUSTRIES
01.2003 - 01.2004
Education
Diploma - Practice Management
TAFE NSW
NSW12-2015
Diploma - Nursing
Gordon Institute of TAFE
Geelong, VICSkills
- Schedule management
- Staff management
- Practice management
- Workflow management
- Computer skills
- Attention to detail
- Data entry
- Strong work ethic
- Teamwork and collaboration
- Problem-solving
- Team motivation
- Accuracy and precision
Accomplishments
- Supervised team of 25 staff members.
- Assisted with the launch of a telehealth program during COVID
- Achieved results through effectively helping with last minute vacancies
Timeline
ACTING CASUAL WORKFORCE TEAM LEADER
ERMHA365
06.2024 - 05.2025
CASUAL WORKFORCE FACILITATOR
ERMHA365
10.2022 - Current
PRACTICE MANAGER
DOT TO DOT E.I
10.2021 - 10.2022
PRACTICE MANAGER
EREPORTS
06.2019 - 10.2021
ENDORSED ENROLLED NURSE
SKIN CANCER PLUS
08.2018 - 06.2019
ASSISTANT PRACTICE MANAGER
SKIN CANCER ONLY
01.2017 - 01.2018
ASSISTANT PRACTICE MANAGER / ENDORSED ENROLLED NURSE
SKIN CANCER ONLY
01.2014 - 01.2016
ENDORSED ENROLLED NURSE (TEMPORARY POSITION)
BARWON HEALTH
01.2013 - 01.2014
ENDORSED ENROLLED NURSE (FULL TIME & CASUAL)
AUSTRALIAN RED CROSS BLOOD SERVICE
01.2012 - 01.2014
CUSTOMER SERVICE OFFICER
REWARD DISTRIBUTION
01.2009 - 01.2010
SUPERVISOR
CHAMPIONS IGA
01.2009 - 01.2009
SUPERVISOR
TARGET
01.2006 - 01.2009
RECEPTIONIST AND ADMINISTRATOR
SOUTHERN STAR WINDOWS
01.2005 - 01.2006
RECEPTIONIST AND ADMINISTRATOR
WIMMERA GAS SERVICES/KIMPTON BUILDERS
01.2004 - 01.2005
RECEPTIONIST AND ADMINISTRATOR
DEPARTMENT OF PRIMARY INDUSTRIES
01.2003 - 01.2004
Diploma - Practice Management
TAFE NSW
Diploma - Nursing
Gordon Institute of TAFE
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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QUALIFICATIONS
- Mental Health First Aid (Currently completing)
- Accident counselling course (2025)
- Bachelor in Business (Currently Studying)
- WWCC / 2023
- NDIS Worker Screening Clearance / 2022
- Diploma of Practice Management / 2015
- Cert in Advanced Dermoscopy / 2015
- Cert in Skin Cancer Medicine Management / 2015
- Diploma of Nursing / 2011
- Cert II Business Administration / 2003
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