Jacqui Smyth
Gumeracha,SA
Summary
With a proven track record at BankSA, I excel in customer support and relationship building, adeptly handling complaints and fostering client loyalty. My expertise spans across roles, significantly enhancing customer satisfaction and team collaboration. Skilled in conflict management, I bring a calm, solution-focused approach to high-pressure situations, driving positive outcomes.
Overview
1
1
Certification
Work History
Senior Customer Service Representative
BankSA
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Engaged clients in person and over phone to answer questions and address complaints.
- Enhanced customer satisfaction by promptly addressing and resolving complex inquiries and complaints.
- Developed comprehensive knowledge of company products and services in order to provide accurate information to customers.
- Mentored junior team members, contributing to their professional development and overall team success.
- Developed solutions-oriented approaches when faced with challenging situations or dissatisfied customers.
Loans Officer
Police Credit Union
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
- Submitted loan applications to underwriter for verification and recommendations.
- Developed strong relationships with customers through high levels of customer service.
Store Assistant
Gumeracha General Store
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Resolved customer complaints professionally, turning negative experiences into positive outcomes.
- Greeted customers entering store and offered assistance with requirements.
Support Worker
Home Care
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
Carer
Aldersgate Village
- Built strong relationships with clients to deliver emotional support and companionship.
- Assisted patients with daily living activities, promoting independence and dignity.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.
- Maintained accurate records of patient care, documenting progress and any changes in condition.
- Improved patient well-being by providing compassionate and attentive care.
- Delivered personal hygiene assistance including bathing grooming dressing feeding toileting all while maintaining client privacy respect.
- Provided emotional support to patients and their families, fostering strong relationships built on trust and empathy.
- Enhanced quality of life for clients through personalized care plans tailored to individual needs.
- Administered medications accurately, ensuring proper dosage and timely intake.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
Corporate Cleaner
Spotless Services (Australia) LTD
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Enhanced workplace cleanliness by performing thorough daily cleaning tasks, including sweeping, mopping, and dusting.
- Removed trash, debris and other waste materials from premises.
- Used time management and efficient cleaning methods to meet deadlines.
- Handled equipment, chemicals, and materials properly and with caution.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Education
Year 11 -
Golden Grove High School
Golden Grove, SACert 3 Community Services -
Gillis Plains Tafe
Gilles Plains, SA2004
Skills
- Customer support
- Complaint resolution
- Conflict management
- Customer service
- Calm under pressure
- Issue and complaint resolution
- Teamwork and collaboration
- Relationship building
Certification
Senior Firstaid and CPR
Ndis Workers Check
National Police Clearence
Working With Children
Manual Handeling
Food Safety
Infection Control
Timeline
Senior Customer Service Representative
BankSA
Loans Officer
Police Credit Union
Store Assistant
Gumeracha General Store
Support Worker
Home Care
Carer
Aldersgate Village
Corporate Cleaner
Spotless Services (Australia) LTD
Year 11 -
Golden Grove High School
Cert 3 Community Services -
Gillis Plains Tafe