Rachael Denison
Glenmore Park,NSW
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
Overview
11
11
years of professional experience
Work History
SERVICE TECHNICIAN
Rentokil Initial
06.2021 - Current
- Conduct regular hygiene service visits to commercial premises
- Complete daily service visits in a timely and efficient manner
- Check and service associated washroom products e.g., soap dispensers and air fresheners - in public and business washrooms
- Service sanitary & nappy units in washroom facilities
- Provide a high level of customer service
- Maintain health and safety procedures and ensure adherence at all times
- Unload and reload van
- Maintain cleanliness of amenities
- Upsell where required.
Security Guard
SEAA Sydney
06.2019 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority
- Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints
- Responded quickly to emergency situations to assess and deflect issues
- Scanned incoming and outgoing personnel and packages using hand-held wands and x-ray machinery to protect building, assets and individuals
- Oversaw premises, including entry and exit of employees and visitors daily
- Patrolled and monitored premises in company vehicle, on bicycle and by foot
- Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel
- Adhered to established procedures and posted orders to enforce company rules, policies and regulations to general public
- Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors
- Regulated vehicle and pedestrian traffic upon entry onto building grounds through electronic gates
- Worked independently and collaboratively to resolve urgent issues to protect lives and property
- Supported criminal investigations by collaborating fully with local law enforcement representatives.
Traffic Controller
Warp Traffic
12.2020 - 06.2021
- Assembled signs and cones to direct traffic through construction sites
- Routed traffic around construction sites for worker and driver safety
- Stood for required hours with 'Stop/Slow' paddle directing traffic
- Demonstrated respect, friendliness, and willingness to help wherever needed.
Team Member
KFC Penrith
03.2014 - 06.2021
- Cleanliness of store & amenities
- Help train new employees
- Contributed to team success by completing jobs quickly and accurately
- Broke down boxes and cartons, disposing of refuse in proper cardboard receptacles
- Maintained clean, sanitized and well-organized food preparation zones
- Checked completed orders for accuracy and bagged meals for easy carrying
- Reduced customer wait times by quickly and efficiently operating customer window and sales register
- Resolved challenging customer complaints to full satisfaction, promoting brand loyalty and maximizing repeat business
- Prepped food items for later use to save staff time during busy hours
- Greeted customers promptly and took orders to keep flow of traffic moving
- Immediately informed supervisors when equipment was not functioning properly to promote quick issue resolution
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging
- Cooked and packaged large batches of food prepared to order or kept hot until needed
- Organized and recovered shelves, put away returns and cleaned spills and messes to maintain high standards throughout sales floor
- Pursued learning opportunities to advance knowledge and take on leadership position.
Education
High School Diploma -
Glenmore Park High School
Glenmore Park, NSWSkills
- Installation and Repair
- Attention to Detail
- Preventive Maintenance
- Troubleshooting ability
- Customer Service
- Work with Minimal Supervision
- Valid Driver's License
- Punctual and Reliable
- Flexible and Adaptable
- Problem and Issue Resolution
- Documentation And Reporting
- Professional and Courteous
- Service Reports
- Troubleshooting skills
- Heavy Lifting
- Equipment Inspection
- Time tracking
- Inventory Management
- Safety Procedures Adherence
Timeline
SERVICE TECHNICIAN
Rentokil Initial
06.2021 - Current
Traffic Controller
Warp Traffic
12.2020 - 06.2021
Security Guard
SEAA Sydney
06.2019 - Current
Team Member
KFC Penrith
03.2014 - 06.2021
High School Diploma -
Glenmore Park High School
Similar Profiles
CANDY MARIE BALUYUTCANDY MARIE BALUYUT
Human Resource Executive – Payroll Specialist at Rentokil Initial Singapore Pte LtdHuman Resource Executive – Payroll Specialist at Rentokil Initial Singapore Pte Ltd
Paul Francis DowlingPaul Francis Dowling
Senior Pest Control Technician at Rentokil InitialSenior Pest Control Technician at Rentokil Initial
Shondell Staglon-BrummellShondell Staglon-Brummell
Accounts Assistant at Rentokil Initial Guyana LimitedAccounts Assistant at Rentokil Initial Guyana Limited
Malaury René-CorailMalaury René-Corail
Gestionnaire ADV et Assistante front et back office at RENTOKIL INITIALGestionnaire ADV et Assistante front et back office at RENTOKIL INITIAL
Jonathan Bannister JPJonathan Bannister JP
Manager Plant and Energy at Blacktown City CouncilManager Plant and Energy at Blacktown City Council