JACQUELINE HUTTLEY
Summary
Experienced Practice Manager with a demonstrated history of working in the Hospital & Health Care industry, including Allied Health (Chiropractic). Skilled in Business Development, Healthcare Management, Healthcare, Practice Management, Practice Accreditation (RACGP 5th Ed Standards) and Team Building. Accomplished Office Manager and Administrator, receptive to the needs of various stakeholders. Social Worker / Counselor, specialising in short-term Crisis Intervention therapy, and former Senior Social Worker, in a Federal Government Department. Strong consulting professional with a Master of Social Work (MSW) focused on Clinical Counselling from University of Melbourne. Experienced eExam Invigilator & FAST Administration Officer (Monash University). Demonstrated history of working in a corporate environment, providing Workplace Operations - Administration & reception within the corporate Computer software field. Demonstrated experience across numerous IT platforms. Enthusiastic and a fast learner with the ability to deliver results quickly with a strong work ethic and positive “can do” attitude. Highly effective in fast-paced work environments and excellent skills in managing multiple task loads. Excellent verbal and written communication, inter -personal skills as well as being highly proficient in conflict resolution.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Administration Officer - FAST HQ
Monash University, Clayton Campus
Clayton, Vic
03.2022 - Current
- Troubleshot and assisted in processes to alleviate hang-ups to maintain swift flow of daily tasks with key HR components to the recruitment, re contracting and onboarding of new staff.
- Maintained consistent and efficient flow of human resources information and contracting processes throughout departments during peak recruitment phase of 800+ Invigilators for Exam delivery.
- Acted as main point-of-contact for over 1000 Exam Invigilators, Exam IT Support Officers and FAST Administration employees, supporting administrative needs and tasks efficiently.
- Timesheet maintenance and approval processes for over 800+ staff
COVID Building Marshal
Monash University
Clayton, Vic
08.2021 - 03.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours and shifts.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Assisting with the delivery of Monash University’s Covid Safe Policy
Examination Supervisor
Monash University, Clayton Campus
Clayton, Vic
05.2021 - 03.2022
- Maintained compliance with Monash Exam policies, practices and procedures.
- Maintained confidentiality & integrity at all times.
- Maintained secure and positive environment conducive to Exam supervision.
- Responsible for the delivery of professional administrative services to support the effective operation of the University’s remote eAssessments and eExams.
- Coordination of a range of services relating to the integrity of online examination delivery, remote supervision of students undertaking examinations and provision of tier one technical support during remote eExams.
- First point of contact for students whilst sitting their examinations online, providing sound and timely advice to ensure the smooth delivery of remote eExams.
Workplace Operations -Administration and Reception
Zendesk
Melbourne CBD, Vic
06.2021 - 02.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Provide Workplace support to 400 employees to Work from Home during Melbourne Pandemic lockdowns
- Maintained energy and enthusiasm in fast-paced environment.
- Administration role within a corporate environment. Security & safety administration. Front of house Workplace Operations & reception. Access badge management. Managing key relationships with Workplace stakeholders.
Practice Manager
Beaumaris Medical Centre
Beaumaris, VIC
03.2017 - 04.2021
- Developed policies and procedures for effective practice management.
- Oversaw accounting, budgeting, and financial reporting.
- Provided supervision and management to team of 16 GP's, 6 Receptionists, 6 Nurses and 15 allied Health Staff.
- Managed daily operations, human resources, finance and regulatory requirements and debt management.
- Addressed and remedied all patient or team member issues.
- Communicated closely with patients, ensuring medical information was kept private.
- Assisted with regulatory issues such as compliance.
- Consulted with healthcare professionals on business decisions.
- Trained interns and newly hired team members on office procedures and computer system.
- Created and implemented organizational policies and procedures.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
- Fostered excellence by example by "setting pace" and being hands on mentor to Administration staff.
Practice Manager
MAACG Medical & Aged Care Group
Parkdale, VIC
04.2016 - 03.2017
- Practice Manager of a busy GP clinic : 7 GP’s, 3 Reception staff, Practice nurse, 6 Allied Health Staff
- Managing daily operations, human resources, finance and regulatory requirements and debt management.
- Developed close working relationships with front office and back office staff.
- Provided outstanding support to entire staff which helped improve process flow and boosted efficiency.
- Boosted staff morale by offering constructive feedback and specific direction.
- Assisted with regulatory issues such as compliance.
- Consulted with healthcare professionals on business decisions.
- Developed and maintained electronic record management systems to analyze and process data.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
Practice Manager
Back For Health Chiropractic Centre
Elwood, VIC
11.2014 - 04.2016
- Responsible for overall organization and day to day running of the clinic
- Provision of administrative and relationship management support to key stakeholders.
- Addressed and remedied all patient or team member issues.
- Communicated closely with patients, ensuring medical information was kept private.
- Assisted with regulatory issues such as compliance.
- Ordered all office supplies and kept check on inventory levels.
- Implemented best practice standards for billing resulting in substantial reduction of accounts receivable delays.
Chiropractic Assistant & P/T Office Manager
Moorabbin Chiropractic Centre
Moorabbin, Vic
06.2010 - 09.2014
- Directed patients to exam rooms, fielded questions and prepared for Chiropractic examinations.
- Assisted Chiropractor with the taking & developing of X-rays.
- Sanitized, restocked and organized exam rooms and medical equipment.
- Scheduled patient appointments for busy chiropractic practice.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Contacted insurance carriers to determine patients' coverage and sent invoices for services rendered.
- Inputted patient data into office's computer system using Capable software and checked all information for accuracy.
- Performed clerical duties, such as word processing, data entry, answering phones and filing.
- Liaised with Workcover, TAC , Veteran's Affairs and Private Health Insurance funds re patient accounts, claims and queries
Uniform Shop Coordinator & Co-Manager
Our Lady Of Assumption Catholic School
Cheltenham, Vic
01.2007 - 12.2010
- Involved: Customer service, Administration.
- Sales of uniforms - all fittings etc with school parents.
- Ordering and Debt collection
- General office administration
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Developed and maintained courteous and effective working relationships.
- Served customers and followed outlined steps of service.
Office Administration Assistant
Thermopatch Australia
Moorabbin, Vic
04.2004 - 12.2009
- General office & administration duties
- Monthly invoicing and debt collection
- Customer service – orders & dispatch
- Completed administration tasks such as filing, copying and distributing mail.
- Interacted with customers by phone, email or in-person to provide information.
- Developed correspondence letters, memos and emails.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed filing system, entered data and completed other administration tasks.
Senior Social Worker
Department Of Social Security Cheltenham Office
Cheltenham, Vic
01.1997 - 03.1997
- In charge of supervising 3 staff & Regional Management team member
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Provided Psycho-social assessments to determine eligibility for Disability Support Pension, Child Disability Allowance, Carer Pension and Sickness Benefit
Senior Social Worker
Department Of Social Security Caulfield Office
Caulfield, Vic
01.1996 - 08.1996
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Helped clients develop new coping mechanisms and techniques to drive behaviour modification.
- Team Leader and member of regional Management Team
- Advocated for client rights and sought solutions by tracking and monitoring legislation and arranging and attending meetings with Regional Management Team and various Administration staff responsible for determination of client Social Security Benefit.
Social Worker
Department Of Social Social Security Oakleigh
Oakleigh, Vic
08.1995 - 01.1996
- Delivered counselling & crisis intervention services to a large ethnic community base
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Maintained regular contact with clients by calling and visiting clients' homes.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Collaborated with multidisciplinary teams.
Social Worker
Department Of Social Security Frankston
Frankston, Vic
07.1991 - 08.1994
- Social Worker in one of the largest Social Work teams, providing crisis intervention social work services and psycho-social benefits with relation to determine eligibility to various benefits, i.e Child Disability Allowance, Youth Homeless Benefit, Disability Support Pension, Carer Pension
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Helped clients develop new coping mechanisms and techniques to drive behaviour modification.
Education
Master of Social Work - Clinical Counseling
University of Melbourne
Melbourne1997
Bachelor of Social Work - Individualised Casework
University of Melbourne
1990
Bachelor of Arts - Social Sciences, Social Science (Research Methods, Literature / Psychology
LaTrobe University
1988
Skills
- Administrative Support
- Records Management Databases
- Appointment Scheduling
- Office Systems Management
- Coordination Skills
- Microsoft Word Excel, Google Suite, Outlook,Zoom
- Slack, SAP, CEM, TRIM, Rex (PageUp), ESS
- Capable software, Best Practice Software, ZedMed, HiCaps, ARGUS, Medicare, HPOS, PRODA, HotDocs, Healthsite
- Staff recruitment, Induction, Training & Supervision, Team leader, Employee Retention
- Results-oriented, attention to detail
- Positively & effectively working in teams, Independent & self-directed
- Strong Interpersonal skills
- Growth mindset
- Excellent conflict resolution skills
- Employee Timesheet Processing
- File Management
- Policy and Procedure Modification
- Office Supplies and Inventory
- Inquiry Requests
- HR Support
- Customer Relations
Certification
- Working with Children Check valid until 24/5/2024
- Level 2 First Aid Certificate (Apply First Aid) obtained 12/2/2021
- National Police Check – obtained 16/6/2021
- Australia Citizen
- Double vaccinated, plus Booster - Covid Vaccine
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Almost everything worthwhile carries with it some sort of risk, whether it’s starting a new business, whether it’s leaving home, whether it’s getting married, or whether it’s flying into space.
Chris Hadfield
Timeline
Administration Officer - FAST HQ
Monash University, Clayton Campus
03.2022 - Current
COVID Building Marshal
Monash University
08.2021 - 03.2022
Workplace Operations -Administration and Reception
Zendesk
06.2021 - 02.2022
Examination Supervisor
Monash University, Clayton Campus
05.2021 - 03.2022
Practice Manager
Beaumaris Medical Centre
03.2017 - 04.2021
Practice Manager
MAACG Medical & Aged Care Group
04.2016 - 03.2017
Practice Manager
Back For Health Chiropractic Centre
11.2014 - 04.2016
Chiropractic Assistant & P/T Office Manager
Moorabbin Chiropractic Centre
06.2010 - 09.2014
Uniform Shop Coordinator & Co-Manager
Our Lady Of Assumption Catholic School
01.2007 - 12.2010
Office Administration Assistant
Thermopatch Australia
04.2004 - 12.2009
Senior Social Worker
Department Of Social Security Cheltenham Office
01.1997 - 03.1997
Senior Social Worker
Department Of Social Security Caulfield Office
01.1996 - 08.1996
Social Worker
Department Of Social Social Security Oakleigh
08.1995 - 01.1996
Social Worker
Department Of Social Security Frankston
07.1991 - 08.1994
Master of Social Work - Clinical Counseling
University of Melbourne
Bachelor of Social Work - Individualised Casework
University of Melbourne
Bachelor of Arts - Social Sciences, Social Science (Research Methods, Literature / Psychology
LaTrobe University
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