Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Timeline
Generic

Jacquinn Polaia

Melbourne,VIC

Summary

Dynamic manager with proven leadership at McDonald's, excelling in customer service and conflict resolution. Skilled in task delegation and staff training, I enhanced team performance and customer satisfaction. Committed to safety procedures, I fostered a secure work environment while driving operational efficiency.

Overview

8
8
years of professional experience

Work History

Manager

McDonald's
Melbourne, Victoria
07.2023 - Current
  • Completed through opening, closing, and shift change functions to maintain operational standards each day.
  • Provided leadership during times of organizational change or crisis situations.
  • Helped co-workers with their performance to improve customer satisfaction.
  • Delegated tasks to the crew to improve cleanliness and customer satisfaction.
  • Handled customer complaints promptly to help meet their needs, or to their satisfaction.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.

Crew Member

Ronny's tree removal services
Melbourne, Victoria
06.2017 - 10.2019
  • Helped carry chopped wood and trees to the truck to be shredded.
  • Followed safety protocols to ensure a secure work environment.
  • Cleared debris from job sites after tree removal activities.
  • Maintained tools and equipment for daily operational readiness.
  • Cleaned outside and back area by raking leaves and removing any left over debris during the last hour of the shift.

Education

High School Diploma -

Wyndham Central College
Melbourne, VIC
12-2023

Skills

  • Customer service
  • Task delegation
  • Safety procedures
  • Staff training
  • Time management
  • Problem solving
  • Conflict resolution
  • Team leadership

Accomplishments

  • Received five academic awards in year seven
  • Received recognition awards for always being willing to help others and resolve conflicts during my primary and secondary school years

Affiliations

  • Spending quality family time during days off and free time
  • Playing sports with my siblings after work to spend more family time with them
  • Hanging out with friends and co-workers on days off and during break times
  • Singing karaoke with friends and family members

Timeline

Manager

McDonald's
07.2023 - Current

Crew Member

Ronny's tree removal services
06.2017 - 10.2019

High School Diploma -

Wyndham Central College

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Jacquinn Polaia