Jacquline Turner
55 Strathconan Drive Toowoomba,QLD
Summary
Compassionate Disability Support Worker with experience in providing personalized care and assistance to individuals with disabilities. Strengths include strong interpersonal skills, adaptability to diverse situations, and knowledge of various therapeutic techniques. Previous work has shown ability to foster independence among clients while ensuring safety and comfort.
Overview
37
37
years of professional experience
Work History
Disability Support Worker
Holistic Community Care
Toowoomba , QLD
2020.10 - Current
- Managed challenging behaviors through positive reinforcement techniques.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
- Administered medication according to doctor's orders and monitored side effects.
- Organized recreational and educational activities for clients according to individual needs.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Encouraged independence by teaching skills needed for everyday life.
- Maintained records of services provided, client progress, and goals achieved.
- Transported clients to appointments, social events, and other activities as needed.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Provided assistance in the home environment including meal preparation and light housekeeping.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Provided emotional support to individuals with physical or mental disabilities.
Checkout Operator
Coles
Toowoomba , QLD
1989.09 - 1990.01
- Processed cash, credit, debit, and check payments accurately and efficiently.
- Greeted customers in a friendly and courteous manner.
- Assisted in the unloading and stocking of inventory items as needed.
- Maintained cleanliness of checkout area and ensured it was well stocked at all times.
- Operated point-of-sale terminals to record customer purchases.
- Adhered to safety guidelines while operating cash registers and other equipment.
- Balanced tills daily to ensure accuracy of transactions.
- Organized shelf merchandising to return displays to presentation-ready standards.
Sales Assistant
video Ezy
Toowoomba , QLD
1987.03 - 1989.05
- Resolved customer complaints in a timely manner.
- Processed special orders for out-of-stock items when necessary.
- Informed customers about current promotions and discounts.
- Adhered to all company policies and procedures regarding safety regulations, security measures, attendance policies.
- Ensured that all promotional materials were properly displayed in their designated areas.
- Replenished merchandise on shelves as needed throughout the day.
- Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
- Performed regular price checks to ensure competitive pricing.
- Provided excellent customer service to clients in person and over the phone.
- Used point-of-sale systems to track inventory levels and properly restock shelves.
- Managed cash register transactions accurately and efficiently.
- Greeted customers and provided assistance with product selection.
Education
Certificate 3 - Individual Support Disability
Akadia
Toowoomba, QLD2021-08
Skills
- Risk Assessments
- Client Needs Assessment
- Disability Services
- Incident Reports
- Progress Documentation
Timeline
Disability Support Worker
Holistic Community Care
2020.10 - Current
Checkout Operator
Coles
1989.09 - 1990.01
Sales Assistant
video Ezy
1987.03 - 1989.05
Certificate 3 - Individual Support Disability
Akadia
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