Jad Abdallah
Melbourne,VIC
Summary
Reliable and results-driven Retail Assistant Manager (2IC) with around a year of experience running a high volume Chemist Warehouse store, often managing the entire store independently and leading a team of 30+ staff. Proven ability to drive sales, hit KPIs, solve roster issues, and deliver excellent customer service. Looking to transition into a Sales role where my learn more sales skills, leadership, and target focused performance.
Overview
4
4
years of professional experience
Work History
Retail Assistant Manager
Chemist Warehouse
Melbourne, VIC
11.2024 - Current
- Responsible for running a store without a retail manager, overseeing all operations, staff, and customer service.
- Handled rostering, staff shortages, shift swaps, and scheduling conflicts to keep the store running smoothly.
- Supported store operations in a high volume and faced paced retail environment.
- Consistently achieved daily and weekly sales KPIs through product recommendations and strategic merchandising.
- Trained and supervised staff to improve sales technique, customer service and store presentation.
- Managed stock levels, merchandising, and promotional displays to maximise product visibility and increase sales.
- Resolved customer issues professionally, ensuring customer retention.
- Assisted with opening/closing procedures, cash handling, and daily sales reporting.
Retail/Pharmacy Assistant
Chemist Warehouse
Melbourne, VIC
03.2022 - Current
- Managed inventory by restocking shelves and organizing products.
- Processed customer transactions accurately using point-of-sale systems.
- Monitored expiration dates and removed outdated products promptly.
- Operated cash register to process customer transactions accurately and efficiently.
Education
East Doncaster Secondary College
Melbourne, VIC11-2024
Bachelor of Business(Finance)
Latrobe University
Melbourne, VICSkills
- Sales, upselling & hitting KPIs
- Managing and leading 30 staff
- Strategic merchandising
- Customer relationship building
- Rostering & problem solving under pressure
- Strong communication & negotiation
- Staff training & performance support
- Stock management & store operations
- Handling escalations and difficult customers
References
Jenk Oguzkaya (Area manager)
0427926236
Timeline
Retail Assistant Manager
Chemist Warehouse
11.2024 - Current
Retail/Pharmacy Assistant
Chemist Warehouse
03.2022 - Current
East Doncaster Secondary College
Bachelor of Business(Finance)
Latrobe University