Jada Fletcher
Wagga Wagga,Australia
Summary
My name is Jada Fletcher, and I am a 21-year-old based in Wagga Wagga, NSW. I have a current driver license and a reliable vehicle. I am an enthusiastic and reliable customer service professional with over five years experience in high demand hospitality, retail and delivery services. Skilled in customer satisfaction, team work, inventory management, and improving business efficiency. I pride myself on strong communication skills, adaptability and have a keen interest in learning new roles. Outside of work, I enjoy spending my time outdoors and expressing my creativity through art. I’m seeking part time or casual employment with steady hours where I can provide a high standard of customer service, build meaningful relationships with customers and contribute positively to society. Highly reliable and hardworking, I am eager to commit myself to a work environment where I can grow personally and professionally while supporting the success of my employer.
Overview
7
7
years of professional experience
Work History
Barista
Jardines Cafe
Wagga Wagga, NSW
02.2025 - Current
- Collaborated with team members to ensure efficient workflow and high-quality service during peak hours.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Maintained a clean and organized work environment, including cleaning coffee machines, countertops, and seating areas.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Prepared and served hot or cold beverages.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
Barista
Coffee Break
Wagga Wagga, NSW
02.2021 - 02.2025
- Delivered outstanding customer service, resolving complaints to ensure customer satisfaction
- Prepared a wide variety of beverages including iced coffees, milkshakes, thick shakes, frappes and smoothies, meeting diverse customer satisfaction
- Experience in making coffee to suit anyones needs
- I have a valid barista certificate
- Assisted in food making such as muffins, scones, banana bread, and maintaining cleanliness to a food grade standard
- Opening and preparing the store for the day independently, and closing and cleaning the store ready for the next day
- Cash Handling skills such as processing transactions and balancing tills
Online Shopper & other departments
Woolworths
05.2022 - 05.2024
- Carefully and neatly packing the customers online order to a high standard, ensuring accuracy and high presentation standards
- Provided assistance to the customers with any general enquiries and leading them to find the item/s they need throughout the store
- General cleaning duties
- Trained and worked multiple roles, showcasing adaptability and teamwork
- Worked efficiently under pressure due to a high demand store
McDonald’s
01.2018 - 11.2018
- Greeted customers warmly, and took customers orders to keep flow of traffic moving
- Counted back change on cash transactions to align with register readouts and balanced cash till
- Performed shift change tasks such as closing the store ready for the next day to keep the store efficient and neat
- Prepared multiple types of drink beverages and packed food orders
- Drive through experience and general cleaning to be up to standard for health and safety
Education
Some College (No Degree) - Cert III Individual Support Disability
Riverina Community College
Wagga Wagga, NSW10-2025
Certificate III - Completion of year 11 & 12
Tumut Tafe
NSW, Australia01.2019
Completion of Year 10 -
Ulladulla High School
Ulladulla, NSW01-2018
Skills
- Client assistance
- Medication distribution
- Personal care
- Patient support
- Emergency response
- Team collaboration
Personal Information
Age: 21
Timeline
Barista
Jardines Cafe
02.2025 - Current
Online Shopper & other departments
Woolworths
05.2022 - 05.2024
Barista
Coffee Break
02.2021 - 02.2025
McDonald’s
01.2018 - 11.2018
Some College (No Degree) - Cert III Individual Support Disability
Riverina Community College
Certificate III - Completion of year 11 & 12
Tumut Tafe
Completion of Year 10 -
Ulladulla High School
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