Jada Kenna
Geelong,VIC
Summary
Friendly and reliable worker, skilled at problem resolution and time management. Comfortable working in fast-paced food service environment while providing quality service. Employs exceptional problem-solving and conflict-resolution skills to enhance customer experience. Accomplished and determined food service professional provides excellent customer experience. Possesses extensive knowledge of food safety and quality standards. Skilled at multitasking and practicing effective time management. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Food and beverage attendant
Geelong Cats
01.2021 - Current
- Working in the corporate boxes and GMHBA on game day
- Serving food and drink to people at events run by Higher Mark
- Stocking and restocking drink fridges
- Carrying a tray of food or drinks
- Using formal language towards customers and guests
- Cleared area, cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Provided guests with information about menu items, specials and promotions to provide quality service.
- Using Ordermate for food and beverage orders
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Trained new staff members on company policies and procedures.
Barista
Charles and Co
01.2021 - Current
- Waitressing experience handing out food and beverage
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Cleaning and working in a hospitality environment
- Talking formal towards customers and experiencing customer service
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Used POS system to accurately enter orders and process payments.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Delicatessen Clerk
Supa IGA Terang
01.2020 - 02.2021
- Working in the delicatessen where I cleaned and sanitized thoroughly
- Serve and interact with customers
- Previously doing night fill and stacking shelves
- Cooked chickens – used combi ovens
- Greeted customers at counter to fulfill requests and answer questions.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
Bartender
Curlewis Golfing Range
11.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Cashier
IGA Express Terang
01.2018 - 01.2020
- Interacting and serving customers
- Cleaning
- Stacking shelves
- Making orders – fruit and vegetable orders and making up people’s food orders
- Handling money Eftpos transactions and using a cash register
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Restocked and organized merchandise in front lanes.
- Helped customers complete purchases, locate items, and join reward programs.
Cashier
Foodies Milk bar
01.2017 - 01.2018
- Food preparation
- General cleaning
- Deep fryer cooking
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
Waitress, Food Prep Worker
Soft Catering
04.2022 - 05.2022
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
- Greeted new customers, discussed specials, and took drink orders.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Washed, peeled, and cut fruits and vegetables in advance to save time on food preparation.
- Sanitized work surfaces between food preparation, avoiding cross-contamination and maintaining food safety guidelines.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Education
Diploma - Diploma Of Nursing (EEN)
The Gordon
Geelong, VIC04.2024
Year 9 2019 Until Year 12 2020- Camperdown Campus -
Mercy Regional College
2020
Year 7 2016 Year 8 2017- Noorat Campus -
Mercy Regional College
2017
2008 Year 6 -
St Thomas’ Primary School Terang
2014
Skills
- Service Bar Restocking
- Food and Beverage Preparation
- Coffee Making
- Tool Preparation
- Organised
- Patient
- Safe Handling Standards
- Food Safety and Quality
- Staff Leadership
- Attentive to Detail
Accomplishments
- Employee of of the month within 5 months of working for Geelong cats in my department Higher Mark.
- Robins school of dance 5 year accomplishment medal in 2014
- House captain for St Thomas primary school in 2014
Certification
- VET excellence award 2020
- Certificate I and II in Kitchen Operations
- DUX for both Certificates in Kitchen Operations
- Responsible Service of Alcohol (RSA)
- Barista short course
- first aid and CPR certificate
- Working with children's check
- Police check
- Automatic cars licence
- COVID hand washing certificate
- COVID vaccinated up to date
References
- Marie Grindel (Foodies) 0421 540 111
- Helen Beasley worker at (IGA Express) 04 418 922 578
- Kym Grundy family friend minded her children 0427954324
- Nikki Slaven former manager in Café at Charles and CO (Geelong Cats)
Timeline
Bartender
Curlewis Golfing Range
11.2022 - Current
Waitress, Food Prep Worker
Soft Catering
04.2022 - 05.2022
Food and beverage attendant
Geelong Cats
01.2021 - Current
Barista
Charles and Co
01.2021 - Current
Delicatessen Clerk
Supa IGA Terang
01.2020 - 02.2021
Cashier
IGA Express Terang
01.2018 - 01.2020
Cashier
Foodies Milk bar
01.2017 - 01.2018
Diploma - Diploma Of Nursing (EEN)
The Gordon
Year 9 2019 Until Year 12 2020- Camperdown Campus -
Mercy Regional College
Year 7 2016 Year 8 2017- Noorat Campus -
Mercy Regional College
2008 Year 6 -
St Thomas’ Primary School Terang
Similar Profiles
MOLLY GLEESONMOLLY GLEESON
Part-Time Assistant Teacher/Private Singing Teacher at Stage Arts Geelong/Geelong Dance MovementPart-Time Assistant Teacher/Private Singing Teacher at Stage Arts Geelong/Geelong Dance Movement
Daisy WoodhamsDaisy Woodhams
Volunteering at Geelong Food Relief, Geelong West Rotary ClubVolunteering at Geelong Food Relief, Geelong West Rotary Club
Thomas AshleyThomas Ashley
Forklift Operator at Geelong Self StorageForklift Operator at Geelong Self Storage
Allex DavisAllex Davis
Stevedore at Australian National StevedoresStevedore at Australian National Stevedores
Hirenkumar ParmarHirenkumar Parmar
Delivery Driver at Rrliance Fresh Grocery StoreDelivery Driver at Rrliance Fresh Grocery Store