Jada Nages
Elsternwick,VIC
Summary
For the past 5 years I have worked in customer service. Currently, I share the responsibility for the smooth, efficient running of the Brunswick Heads Bakery. I am a reliable, hardworking person who is committed to continuous learning and acquiring new skills. I possess excellent organisation and time management abilities, who thrives in team environments, while excelling in independent situations, in a positive friendly manner.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Front of House Employee
Brunswick Heads Bakery
02.2024 - 02.2025
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the cafe was ready for optimal operations each day.
- Trained new front of house employees on company policies, menu knowledge, and customer service techniques for seamless integration into the team.
- Contributed to team efficiency by promptly completing side work tasks during downtime periods.
Pharmacy Assistant
Craig Watson Soul Pattison Chemist
07.2021 - 02.2024
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Received incoming supplies and stocked in correct locations.
- Merchandised over-the-counter goods and rotated stock.
Front of House Employee
Ocean Shores Bakery
10.2020 - 02.2023
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Controlled line and crowd with quick, efficient service.
- Developed strong product knowledge to upsell menu items and increase overall sales revenue.
- Built rapport with regular customers by remembering names, preferences, or personal details that enhanced their experience at the establishment.
- Reset tables between guests by restocking low items and wiping down surfaces.
Education
High School Diploma -
Mullumbimby High School
Mullumbimby, NSW09-2023
Skills
- Strong work ethic
- Customer service
- Team player attitude
- Problem-solving
- Product restocking
- Receiving incoming supplies
- POS system operation
- Espresso preparation
- Order taking
Certification
Barista Certificate of Completion
Referee
Kurt Hogan- Bruns Bakery Owner-0481748662
Nakea Pyne- Bruns Bakery Manager- 0413517757
Kym Henson- Soul Pattinson Pharmacy Manager-0409846666
Timeline
Front of House Employee
Brunswick Heads Bakery
02.2024 - 02.2025
Pharmacy Assistant
Craig Watson Soul Pattison Chemist
07.2021 - 02.2024
Front of House Employee
Ocean Shores Bakery
10.2020 - 02.2023
High School Diploma -
Mullumbimby High School
Similar Profiles
Helen JacksonHelen Jackson
Guidance Office Records Clerk at Brunswick County Public Schools/Brunswick H.S.Guidance Office Records Clerk at Brunswick County Public Schools/Brunswick H.S.
Raj KapoorRaj Kapoor
Public Relations at The Township of South Brunswick-South Brunswick Township, NJPublic Relations at The Township of South Brunswick-South Brunswick Township, NJ
Steven CoxSteven Cox
Heavy Diesel Mechanic at Saner Heads Trucking LLCHeavy Diesel Mechanic at Saner Heads Trucking LLC