Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Jada Simmelmann

Melbourne,VIC

Summary

Dynamic and customer-focused professional with proven expertise in cash handling and exceptional customer service, honed at Woolworths and Dairy Blends. Excelled in enhancing customer loyalty and satisfaction, demonstrating reliability, teamwork, and problem-solving skills. Adept at multitasking and promoting a positive shopping experience, consistently contributing to team success and operational efficiency.

Overview

4
4
years of professional experience

Work History

Checkout Chick

Woolworths
10.2021 - Current
  • Enhanced customer satisfaction by efficiently processing transactions and addressing inquiries.
  • Served as a liaison between customers and management regarding feedback or concerns about their shopping experience.
  • Supported loss prevention efforts by monitoring suspicious activity near the checkout area and reporting any incidents accordingly.
  • Updated product displays near registers, showcasing promotional items and seasonal merchandise effectively.
  • Crosstrained in multiple departments to provide backup assistance when needed.
  • Mentored new employees on checkout procedures and best practices for effective customer interactions.
  • Resolved customer complaints diplomatically, ensuring all parties were satisfied with the outcome.
  • Developed relationships with regular shoppers by remembering preferences, providing personalized recommendations, resulting in increased loyalty among clientele.
  • Handled returns and exchanges in a professional manner, adhering to store policies.
  • Collaborated with team members to maintain a clean and organized checkout area.

Ice Cream Scooper

Dairy Blends
05.2021 - 07.2021
  • Maintained cleanliness of the store through sweeping, mopping, and sanitizing workstations for an enjoyable environment.
  • Managed time effectively during peak periods to provide fast service without compromising product quality or presentation.
  • Served customers with speed and detail orientation, keeping team running smoothly throughout service fluctuations.
  • Kept work area tidy and sanitary, promptly addressing spills, and other messes.
  • Demonstrated adaptability in learning various roles within the store such as cashiering, refilling toppings bar or cleaning duties when needed.
  • Handled customer inquiries about flavors, ingredients, and potential allergens with knowledge and professionalism.

Education

High School Diploma -

Bialik College
Hawthorn, VIC
11-2024

Skills

  • Patience and empathy
  • Reliability and punctuality
  • Professionalism and courtesy
  • Cash handling expertise
  • Customer service
  • Flexible schedule
  • Loyalty promotion
  • Teamwork and collaboration
  • Problem-solving
  • Multitasking Abilities

Interests

  • Enjoy hobbies that combine physical activity with outdoor exploration
  • Playing Sports
  • Adventure Travel
  • Road Trips
  • Enjoy creating and following travel blogs and vlogs
  • Reading
  • Growing herbs, vegetables, or fruits in home gardens
  • Fashion and Style
  • Pilates
  • Animal Care
  • Blogging/Vlogging
  • I like working with my hands and fixing things
  • Volunteering
  • Music

Timeline

Checkout Chick

Woolworths
10.2021 - Current

Ice Cream Scooper

Dairy Blends
05.2021 - 07.2021

High School Diploma -

Bialik College

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Jada Simmelmann