Jada Pornnapa Piripast
Yarraville,Australia
Summary
Reservation /Team Leader/Guest Service Agent/Hotel Night Audit/ Receptionist
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Reservation Agent
Stamford Plaza Melbourne
Melbourne , VIC
12.2025 - Current
- Managed reservation systems to streamline guest booking processes.
- Provided exceptional customer service during high-volume call times.
- Collaborated with front desk staff to ensure seamless check-in experiences.
- Handled guest inquiries and resolved issues promptly and professionally.
- Maintained accurate records of reservations and cancellations daily.
- Coordinated with sales team to manage group bookings efficiently.
- Answered inbound calls and responded to customer inquiries regarding reservations.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
Senior Guest Service Agent
Oaks Melbourne St Kilda
, Australia
10.2024 - Current
- Commenced employment at Oaks Melbourne St Kilda Hotel, employed as Senior Guest Service Agent in October 2024
- Tasked with increased responsibilities in running hotel operations as a Senior Guest Service Agent
- Mentored and provided training to a myriad of staff at the location
- Gained exposure to a larger hotel chain business operation
- Operated independently as a Senior Guest Service Agent
- Liaised with coworkers, managerial staff, guests, stakeholders, retail members, maintenance and housekeeping staff
- Roles included Team Manager, Guest Service Agent, Reservation, and Night Audit
Team Leader/ Night Audit/ Reservation
The Jazz Corner Hotel
10.2022 - 07.2024
- Worked in a myriad of positions at The Jazz Corner Hotel, gaining knowledge and experience in the hotel industry
- Initially worked as a Guest Service Agent for the first 6 months, where I developed various hotel-related skills
- Gained expertise in operating opera systems, cash handling, and problem-solving
- Enhanced customer service skills and learned to liaise with stakeholders and team members
- Demonstrated ability to work efficiently in a fast-paced environment
- Trained in conducting night audits, including balancing cash, audits, reports, and accounting
- Proven ability to work independently during various hours to close the business
- Melbourne CBD
Education
Diploma in Leadership And Management - Certificate IV in Marketing and Communication, Diploma of Marketing and Communication
Australian Pacific College & English Unlimited
Melbourne, VIC 07.2022 - 01.2025
Skills
- Communication skills
- PMS and CMS systems
- Opera system
- Organisation
- Cash handling
- Problem-solving skills
- Security Awareness
- Customer Service
- Ability to work under pressure
- Language skills
- Good Hygiene
- Willingness to learn
- Time management
- Leadership
- Adaptability
- Reservation management
- Attention to detail
- Customer engagement
Languages
- Thai
- English, Proficient
- Thai, Native
Timeline
Reservation Agent
Stamford Plaza Melbourne
12.2025 - Current
Senior Guest Service Agent
Oaks Melbourne St Kilda
10.2024 - Current
Team Leader/ Night Audit/ Reservation
The Jazz Corner Hotel
10.2022 - 07.2024
Diploma in Leadership And Management - Certificate IV in Marketing and Communication, Diploma of Marketing and Communication
Australian Pacific College & English Unlimited
07.2022 - 01.2025