Jade Angelicque Jackson
Girrawheen
Summary
Experienced professional seeking to fill a position.
Retail management professional prepared to drive store success through effective leadership. Recognized for fostering collaborative team environments and achieving operational goals. Known for reliability and adaptability, ensuring seamless alignment with business needs. Expertise in inventory management and customer service excellence.
Overview
10
10
years of professional experience
Work History
Manager
Hurly Burly
06.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of
- communication, and ensuring high-quality service delivery.
- Coordinated and optimized employee rostering, aligning staffing levels with business needs and minimizing scheduling conflicts.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Memorized and maintained detailed knowledge of over 10,000 products, ensuring expert-level customer service and accurate product recommendations.
- Maximized performance by monitoring daily activities and mentoring team members.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Performed opening and closing procedures, including securing premises, cash handling, and preparing for daily operations.
Retail assistant/Stock room manager
Zomp Shoez
01.2015 - Current
- High end customer service
- Staying informed of the current styles and trends in shoes
- Memorising numerous shoe style numbers and codes
- Till and money handling
- Daily cleaning and display maintenance
- Stock management
- Keeping stockroom clean and organised
Owner
Merry Go Round Vintage
01.2015 - Current
- I have a passion for vintage clothing and accessories, and over the past eight years I have enjoyed sourcing and selling these items
- I have learned so much about different vintage styles, how and when to present an item for sale, using social media, postage and handling, and ensuring my customer is satisfied with their purchase
Barista
The Coffee Club
01.2015 - 06.2020
- Providing exceptional customer service in a fast paced environment
- Operating coffee machine plus preparing other beverages
- Maintaining cleanliness and smooth operation of dining area
- Ensuring all running duties are completed by end of day
- Till and money handling
- Overall providing a friendly and welcoming atmosphere for all customers
Education
Certificate II - Animation And Special Effects
Central Regional TAFE
WASkills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Staff training and development
- Staff management
- Task delegation
- Goal setting
- Relationship building
- Staff development
- Shift scheduling
- Sales techniques
- Conflict resolution
- Product management
Hobbies and Interests
- I have a passion for all things vintage, but primarily clothing.
- I enjoy researching different styles and eras in clothing.
- I consider my personal style as eclectic, and enjoy experimenting with different looks.
- I also do a number of crafts (crochet, macrame, sewing, beading etc).
- In my spare time I teach crafts, the latest volunteering to teach crafts for Starlight Foundation.
Key Qualifications
- Friendly and welcoming disposition
- I'm enthusiastic and self motivated
- Punctual and reliable
- Clean and tidy
- I have an excellent work ethic
Timeline
Manager
Hurly Burly
06.2020 - Current
Retail assistant/Stock room manager
Zomp Shoez
01.2015 - Current
Owner
Merry Go Round Vintage
01.2015 - Current
Barista
The Coffee Club
01.2015 - 06.2020
Certificate II - Animation And Special Effects
Central Regional TAFE
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