Summary
Overview
Work History
Skills
Timeline
Generic

Jade Berns

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

8
8
years of professional experience

Work History

Team Leader/ Manager on Duty

Ovolo Woolloomooloo
07.2023 - Current
  • Improved customer satisfaction by implementing efficient front desk procedures and streamlining check-in/check-out processes.
  • Managed guest complaints effectively, resolving issues promptly and professionally to ensure positive experiences for all clients.
  • Provided support to colleagues during challenging situations by offering assistance, guidance, and encouragement as needed.
  • Optimized room occupancy rates by closely monitoring reservations and coordinating with housekeeping to ensure timely room availability.
  • Collaborated with other department managers to create seamless guest experiences across all hotel services.
  • Demonstrated adaptability during peak seasons or staffing shortages by stepping into various roles as needed to maintain smooth operations at the front desk.
  • Creating weekly roster and publishing

Duty Manager

Three Storey
11.2022 - 01.2023
  • Training and supervising staff
  • Creating roster
  • Ensuring compliance with licencing, hygiene and health & safety legislation
  • End of shift reconciliation.
  • Greeting customers
  • Managing and handling reservations
  • Providing excellent customer service, Assuming responsibility of the restaurant in the GMs absence, Overseeing the shift

Front Office Manager

Marlin Hotel
12.2021 - 11.2022
  • Effectively managing the daily operations of the hotel,
  • Recruiting and training staff, Creating SOPs, Constantly focusing on profitability and growth
  • Overseeing the allocation of hotel bedrooms
  • Process invoices and adjustment reports at the end of the week, Banking reconciliation reports at the end of each shift
  • Dealing and resolving guest complaints
  • Creating continuous improvement plans
  • Booking.com, Hotels.com and Expedia booking reconciliation,
  • Process payrolls on a monthly basis, Process holiday requests for team members
  • Create a weekly roster and publish it on TimePoint
  • Book private conference and meeting rooms and ensure the service runs smoothly
  • Conduct viewings of both hotel rooms and meeting rooms for corporate clients
  • Managing the assistant front of house manager, Assuming responsibility of the hotel in the GMs absence

Duty Manager

Marlin Hotel
07.2019 - 11.2021
  • Lead and manage all aspects of the shift and ensure all standards are followed with friendly and engaging service
  • Ensure correct communication between the front office and other hotel departments
  • Handle guests' concerns and react quickly, Tracking and notifying proper areas to guarantee memorable moments for the guests
  • Add special touches and handle VIP requests
  • Overseeing the allocation of hotel bedrooms
  • Banking reconciliation Reports at the end of each shift
  • Booking.com, Hotels.com and Expedia booking reconciliation
  • Process holiday requests for team members, Create a weekly roster and publish it on TimePoint
  • Assisting all departments including reception, bar, restaurant and housekeeping
  • Managing the daily operations and finance of the hotel
  • Assisting in recruiting staff, conducting interviews, and training new starters
  • Constantly focusing on profitability and growth

Restaurant Supervisor

The coast restaurant, The Grand Hotel
03.2016 - 07.2019
  • Ensure the smooth running of the restaurant
  • Process weekly orders, Manage timekeeping and bookings through OpenTable and ResDiary
  • Recruit staff and assist with training
  • Ensuring staff are groomed up to standards and wearing the correct uniform
  • Ensure all staff complies with Health and Safety Requirements
  • Deal with guests complaints, Coordinate all administrative and operational procedures related to the day-to-day management of the restaurant
  • Organise and co-ordinate exclusive hire of the venue for special events and private dining experiences,
  • Maintain daily reports throughout the company
  • Process gift vouchers
  • Daily cash up at the end of the shift and process PDQ reports

Skills

  • Able to work well under pressure
  • Able to empathetically handle all customers complaints
  • Time management skills
  • Leadership skills
  • Polite and outgoing to both colleagues and guests Receptive to feedback
  • Confident and friendly
  • Ability to work without supervision
  • Interpersonal Skills: Strong communication, listening and problem-solving skills as a result of my previous employment
  • Good work ethic: Highly motivated and willing to learn and gain new experiences
  • OpenTable
  • Opera PMS
  • Microsoft Office
  • Medalia
  • Hotsoft
  • Accounts IQ
  • Motivational Skills
  • Strong Communication Skills

Timeline

Team Leader/ Manager on Duty

Ovolo Woolloomooloo
07.2023 - Current

Duty Manager

Three Storey
11.2022 - 01.2023

Front Office Manager

Marlin Hotel
12.2021 - 11.2022

Duty Manager

Marlin Hotel
07.2019 - 11.2021

Restaurant Supervisor

The coast restaurant, The Grand Hotel
03.2016 - 07.2019

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Jade Berns