Jade Brown
Gympie,QLD
Summary
I am a friendly, motivated, and enthusiastic individual with a can-do attitude. Possessing the ability to work effectively both independently and within team-based environments where I readily contribute to the achievement of common goals, I remain calm, friendly, and professional under pressure. Seeking to apply my existing skills in a constructive role while contributing to the success and productivity of the business. i have proficient reading and communication skills which are shown by my top achiever award in English studies, and silver academics across all of my subjects.
Overview
4
4
years of professional experience
Work History
Shift Supervisor, Crew Trainer
Red Rooster
08.2020 - Current
During my time at Red Rooster i have performed as an all-rounder employee to maximise team agility and performance. Having knowledge and experience in front of house and kitchen duties. My duties and tasks performed are listed below.
- extensive experience in customer service roles such as taking orders, payments, credits and refunds
- Trained new employees and delegated daily tasks and responsibilities.
- Completed store opening and closing procedures, and balanced tills.
- Money counting and handling, end of shift procedures, bank deposits
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Collaborated with management to develop strategies for boosting overall store performance, leading to higher profit margins.
- Managed calls daily, maintaining composure under pressure while providing exceptional service.
Education
High School Certificate -
Cooloola Christian College
10.2023
Skills
- Positive attitude with an outgoing personality, committed to providing positive customer experiences
- Patience and self-control skills; High physical stamina and perseverance
- Active listener with clear and concise verbal and written communication skills
- Reliable and resourceful, able to work well both independently and in team environment, encouraging others and putting personal differences aside
- High adaptable to change with the ability to quickly master and apply new knowledge and skills
- Time management – capable of organizing and managing competing tasks to achieve positive outcomes
- Punctual, organized, with an orderly appearance
References
- David Smoothy, Restaurant Owner, 0458 215 535
- Cassidy Cochrane, Manager, 0438 940 044
Timeline
Shift Supervisor, Crew Trainer
Red Rooster
08.2020 - Current
High School Certificate -
Cooloola Christian College
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