Jade Brown
Gold Coast,QLD
Summary
- Proficient in sales processing and visual merchandising with a strong commitment to teamwork.
-Known for effective communication and resolving customer inquiries promptly, contributing to enhanced store presentation and customer satisfaction.
- Detail-oriented professional with experience in hospitality and retail. Proven ability to deliver exceptional customer service while maintaining high standards of cleanliness and organization.
Overview
3
3
years of professional experience
Work History
Housekeeping Room Attendant
Anacapri Hotel
Surfers Paradise, QLD
10.2019 - 04.2020
- Cleaned guest rooms and public areas to maintain hotel standards.
- Replenished supplies and amenities in guest rooms daily.
- Assisted with laundry tasks, ensuring fresh linens for guests.
- Adhered to safety protocols while handling cleaning chemicals and equipment.
- Provided exceptional customer service by addressing guest requests promptly.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Removed trash from rooms and replaced liners to wastebaskets.
- Maintained cleaning cart with supplies, such as fresh linens and towels.
- Inspected all assigned rooms upon completion of cleaning duties.
- Disinfected high-touch surfaces such as light switches, door handles, remote controls, telephones.
- Communicated effectively with team members about daily assignments and task progress.
- Assisted colleagues whenever necessary in order to meet deadlines set by management.
- Interacted pleasantly with clients and guests when performing daily duties.
- Coached new housekeeping personnel by demonstrating approved cleaning procedures.
Fashion Retail Assistant
ICE DESIGN fashion
Surfers Paradise, QLD
01.2017 - 10.2019
- Maintained visual merchandising standards to enhance store presentation.
- Processed sales transactions accurately using point-of-sale system.
- Handled customer inquiries and resolved issues promptly and professionally.
- Organized promotional displays to attract customer attention effectively.
- Answered phone calls promptly and responded to emails within 24 hours.
- Replenished merchandise on sales floor as needed throughout the day.
- Inspected incoming shipments for quality assurance purposes.
- Maintained accurate records of all sales transactions, returns, and exchanges.
- Organized stockroom inventory by size, style, color and season.
- Checked out customers quickly and efficiently while providing excellent customer service.
- Communicated merchandise needs and issues to appropriate supervisors in timely fashion.
- Managed fitting rooms, ensuring they were neat, orderly, free of clutter and odorless.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained knowledge of sales and promotions, return policies and security practices.
Education
High School Diploma -
TAFE NSW
NSW02-2014
Skills
- Visual merchandising
- Sales processing
- Attention to detail
- Cash handling
- Customer service
- Team collaboration
- Effective communication
- Problem solving
- Training and coaching
- Daily room inspections
- Hospitality standards knowledge
- Service oriented
- Health and safety
Languages
English
Professional
References
References available upon request.
Timeline
Housekeeping Room Attendant
Anacapri Hotel
10.2019 - 04.2020
Fashion Retail Assistant
ICE DESIGN fashion
01.2017 - 10.2019
High School Diploma -
TAFE NSW