Jade Calvert
Walla Walla,NSW
Overview
10
10
years of professional experience
Work History
Food and Beverage Supervisor
Mantra Albury
Albury, NSW
02.2022 - Current
- Supervised daily operations of food and beverage service, ensuring high standards of quality and efficiency.
- Trained and mentored staff on customer service protocols and operational best practices.
- Coordinated inventory management processes to maintain stock levels and minimize waste.
- Implemented new service procedures that enhanced guest satisfaction and improved workflow efficiency.
- Monitored compliance with health regulations, ensuring safety standards were consistently met.
- Resolved guest complaints promptly, enhancing overall dining experience through effective communication skills.
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Boosted employee morale through regular recognition of outstanding performance, fostering a positive work atmosphere conducive to exceptional service delivery.
Food and Beverage Attendant
Beer DeLuxe Albury
Albury
03.2020 - 03.2022
- Provided exceptional customer service to enhance guest experiences in a fast-paced environment.
- Assisted in beverage preparation, ensuring high-quality standards and adherence to recipes.
- Maintained cleanliness and organization of bar and dining areas to promote efficiency.
- Collaborated with team members to deliver timely food and beverage orders during peak hours.
- Adapted quickly to changing menu items and special requests from customers.
- Engaged with guests to cultivate relationships, encouraging repeat visits through personalized service.
- Greeted and seated guests to provide friendly and welcoming experience.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Monitored dining room and bar areas for signs of overcrowding.
- Offered product samples, answered questions and helped customers find items.
Bar Staff
Walla Walla Bowls Club
03.2016 - 03.2018
Education
Certificate III - Business Administration
NSW TAFE
Albury, NSWCertificate IV - Business Administration
NSW TAFE
Albury, NSWTimeline
Food and Beverage Supervisor
Mantra Albury
02.2022 - Current
Food and Beverage Attendant
Beer DeLuxe Albury
03.2020 - 03.2022
Bar Staff
Walla Walla Bowls Club
03.2016 - 03.2018
Certificate III - Business Administration
NSW TAFE
Certificate IV - Business Administration
NSW TAFE
Skills
Food safety compliance
Inventory management
Staff training and development
Customer service excellence
Beverage preparation techniques
Cleaning and sanitation protocols
Fast-paced service delivery
Relationship building with guests
Bar and dining area maintenance
Bar management
Staff supervision
Staff leadership