Jade Charman
Wellington,NSW
Summary
Empathetic, people-focused professional with a strong background in community services and a deep passion for supporting families and empowering individuals. I bring real-life experience, humour, and resilience to my work, thriving in roles that require compassion, adaptability, and leadership. Skilled in building inclusive, strengths-based environments, I connect easily with people from all walks of life and lead by example. With a personal commitment to lifelong learning and helping others navigate the challenges of work, parenting, and personal growth, I strive to create spaces where people feel seen, supported, and capable of achieving their goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
HIPPY Wellington Program Coordinator
Barnardos Austalia
01.2025 - Current
- Lead the delivery of the HIPPY (Home Interaction Program for Parents and Youngsters) early childhood education program across Wellington NSW catchment.
- Recruit, train and mentor local HIPPY Tutors to deliver weekly lessons and role-play aligned with national HIPPY curriculum standards.
- Plan ad facilitate regular family gatherings, parent enrichment sessions, ad community events that are culturally safe, inclusive and educational.
- Maintain accurate records, reports and compliance documentation for internal and national reporting.
- Collaborate with schools, services and stakeholders to promote HIPPY and enhance community partnerships.
- Demonstrated success in growing program participation, increasing visibility and supporting families with complex needs.
- Facilitated regular meetings with team members to discuss progress updates, address challenges, and brainstorm solutions for ongoing success.
- Regularly collaborate with Barnardos management and HIPPY Australia site Advisor to ensure program compliance, quality delivery and continuous improvement.
- Successfully increased program visibility and family participation through social media outreach, school visits and community networking.
- Provided exceptional customer service to program participants through prompt response times and attentive assistance with inquiries or concerns.
- Developed effective communication strategies for improved collaboration among team members, resulting in increased productivity.
- Foster and maintain a positive team culture and supportive work environment through regular check-ins, encouragement and team building initiatives.
Work-Force Adviser
Best Employment
01.2024 - Current
- Job search support: Assist clients in creating effective resumes, cover letters, while also providing interview preparation and coaching.
- Ongoing Support: Provide continual support to clients throughout the job search process, including follow-up consultations and encouragement in overcoming obstacles and barriers to employment.
- Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
- Proofread and edited clients' resumes to improve interview chances.
- Enhanced candidates' potential to find employment by teaching job search skills and holding mock interviews.
- Reviewed, tracked and coordinated employment referrals.
- Managed caseloads of up 130+ monthly clients in search of gainful employment.
- Coordinated with educational institutions and training providers to connect clients with resources that enhance their skillsets furthering their employability prospects.
- Assisted clients with navigating online job search platforms, streamlining the application process for greater efficiency.
- Established strong relationships with local businesses and community organizations to expand employment opportunities for clients.
- Enhanced client satisfaction by providing personalized employment consulting services and tailored career advice.
- Tracked clients' progress in Power of BI and Excel database to provide monthly reports.
- Empowered clients through coaching that built self-confidence during their transition into new careers or positions.
- Matched clients to open positions based on skills and work requirements.
Retail Sales Assistant
Wellington News Agency
08.2023 - 01.2024
- Duties: Customer Service, Stock Management, Merchandising, Cash Handling, Cleaning and Maintenance, Product Knowledge, Selling of Lotto Tickets and Scratchies.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Increased sales by offering advice on purchases and promoting additional products.
- Greeted customers and provided outstanding customer service.
Business Owner
The Wellington Hotel
06.2016 - 02.2017
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Maintained high standards of customer service by staying up to date on bar and menu options and providing effective food recommendations for guests.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Increased revenue with creative marketing initiatives and promotional events.
- Verified prepared food met standards for quality and quantity before serving to customers.
Cashier/Customer Service, Deli, Liquor, Nightfill
Woolworths Supermarkets
04.2010 - 08.2011
- Checkout operator/ Supervisor: Money handling, customer service, cleaning, counting out and balancing of tills, keeping of records, supervising staff, closing/opening front end of store, replenishing any stock ie
- Magazines, Chocolates, Drinks around the service area, Smoke counter
- Deli: Cleaning, stock rotation, stock presentation, temp' checks, setting up/closing down of deli, record keeping, occupation food and safety handling, cleaning of oven
- Liquor Department: Customer Service, Money handling, customer complaints, Complying with RSA regulations, Capping, Facing up of store, cleaning, stock rotation, breaking down of palettes and re-stocking store, cleaning
- Night-fill: Replenishing store stock
Education
No Degree - Community Services Cert III
TAFE NSW
Wellington, NSW11-2023
No Degree - Beauty Services
TAFE NSW
01.2015
Skills
- Community Engagement
- Program Coordination
- Team Leadership
- Staff Supervision
- Relationship Building
- Parent Support & Education
- Training & Mentoring
- Cultural Competence
- Case Note Writing & Reporting
- Advocacy & Support Navigation
- Office administration
- Resume development
- Planning skills
- Role modeling
- Career counseling
- Customer service
- Attention to detail
- Driven and determined
Certification
- NSW Drivers Licence, NSW Roads And Maritime Services, 08/12/23
- Evidence of Full Covid-19 Vaccination
- HLTAID011 - Provide First Aid
- HLTAID010 - Provide basic emergency life support
- HLTAID009 - Provide cardiopulmonary resuscitation
- Mental Health First Aid.
- Baby & Child CPR + First Aid
Timeline
HIPPY Wellington Program Coordinator
Barnardos Austalia
01.2025 - Current
Work-Force Adviser
Best Employment
01.2024 - Current
Retail Sales Assistant
Wellington News Agency
08.2023 - 01.2024
Business Owner
The Wellington Hotel
06.2016 - 02.2017
Cashier/Customer Service, Deli, Liquor, Nightfill
Woolworths Supermarkets
04.2010 - 08.2011
No Degree - Community Services Cert III
TAFE NSW
No Degree - Beauty Services
TAFE NSW
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