Jade Chiron
Glen Iris
Summary
Dedicated community services worker efficient at liaising with clients to help them gain confidence to access community resources, treatment and support programs. Well versed at leading team members for effective workflow and positive workplace culture. Assign tasks, train employees, provide feedback, and implement company procedures. Excellent communication, time-management, and interpersonal skills.
Overview
7
7
years of professional experience
Work History
Youth Support & Supervisor
Youth Enterprises Australia
03.2023 - Current
- Oversee day-to-day operations of young people whom work within the social enterprise.
- Correspond with company partner arranging training, meetings and site visits.
- Undertake phone & in-person interviews, reference checks and general onboarding of young people within social enterprise including arranging contracts, WWCC & induction.
- Process time logs and leave requests in Cloud Payroll.
- Co-facilitate 15 week employability skills program- Future Focus.
- Co-facilitate programs and workshops relating to skill building for young people, incl. resume building and understanding rental options.
- Improved program effectiveness by collaborating with colleagues to develop innovative strategies for youth development.
- Provided individualised support for young people within social enterprise, resulting in increased self-esteem and positive behaviour changes.
- Developed strong relationships with community partners to secure resources and opportunities for the youth served.
Specialist Family Violence Practitioner
The Orange Door/The Salvation Army
07.2021 - 11.2022
- Processed brokerage referrals from FV and community based services on a nationwide level.
- Applied specialist FV lens to all incoming referrals and reassessed and made decisions based on risk level.
- Made daily referrals to TSA partner Protective Group for assistance with home safety audits and technological device sweeps where there are concerns of GPS tracking and surveillance.
- Informed practice and system changes to align with MARAM.
- Worked collaboratively across the FV system to enhance victim/survivors safety and ensuring people who use violence are held in view.
- All elements of specialist family violence (FV) practice supporting adult and child victim survivors, utilising mainly feminist, trauma-informed and person-centred framework.
- Supporting a dynamic caseload of survivors to support their safety and healing from FV related trauma in accordance with the MARAM framework.
- Working collaboratively across the FV system to enhance victim/survivors safety and ensuring people who use violence are held in view.
- Participated in practice & personal development including trainings on strangulation & vicarious trauma.
- Working with intersections of AOD use, mental health, disability, cultural and linguistic diversity, gender and sexual diversity, and age.
Youth Case Worker
Wayss
07.2018 - 07.2021
- Provided key case managed support to youth experiencing homelessness.
- Responded to crisis calls and presentations from young people experiencing homelessness.
- Created a case plan meeting each client's individualised needs.
- Identified client needs and located required resources, including support for housing, employment, AOD, victim survivor and mental health.
- Assessed and applied for priority public housing on behalf of client through DFFH.
- Facilitated youth development sessions to increase social participation, independence, and knowledge on health and relationships.
- Maintained regular contact with clients by calling, outreach appointments, and visiting clients' homes.
- Collaborated and liaised with other service providers to help client reach case plan goals or expand professional knowledge.
Youth Residential Care Worker
Berry Street
03.2017 - 07.2018
- Built solid rapport with young people, fostering trust and communication to meet case needs.
- Recognised and reported abnormalities and/or changes in clients behaviour to case manager.
- Designed and implemented various activities to encourage socialisation.
- Remained alert to problems or health issues of clients and competently responded.
- Shopped for groceries in order to keep house stocked with necessities.
- Provided emotional and educational support to young people struggling with their circumstances.
- Scheduled and accompanied clients to medical appointments.
- Documented incident reports and completed accurate updates to case records.
- Attended all offered training opportunities including Therapeutic Crisis Intervention training.
Education
Diploma of Community Services
Chisholm Institute
06.2018
Diploma of Event Management
William Angliss Institute
06.2014
VCE
Kambrya College
11.2011
Skills
- Case Management
- Supervision of team
- MARAM Assessments
- Crisis Intervention
- Program Facilitation
- Referrals and Networking
- Strengths-Based Practice
- Trauma-Informed Approach
- Feminist Theory Approach
- First Aid & CPR
- Working with Children's Check (Employee)
- Drivers License
Placement and Volunteering
Anglicare Beyond the Violence Program - Lead Facilitator - Volunteer work
April 2018 - Jun 2018
Co-designed program around participants needs to facilitate education and awareness of Family Violence.
Ozchild Family Services - Second year placement
February 2018 - May 2018
Case-managed clients referred from Child Protection & Child FIRST.
4C's Crisis Relief Service - First year placement
February 2017 - July 2017
Assessed clients to receive crisis relief and material aid.
Big Futures Mentoring Program - Volunteer work
February 2016 - November 2016
Mentored Year 7 students who were at risk of disengaging from school and friendship groups.
References
Referees are available upon request.
Timeline
Youth Support & Supervisor
Youth Enterprises Australia
03.2023 - Current
Specialist Family Violence Practitioner
The Orange Door/The Salvation Army
07.2021 - 11.2022
Youth Case Worker
Wayss
07.2018 - 07.2021
Youth Residential Care Worker
Berry Street
03.2017 - 07.2018
Diploma of Community Services
Chisholm Institute
Diploma of Event Management
William Angliss Institute
VCE
Kambrya College
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