Jade Clarke

When starting at Image Realty I was employed as a Senior Property Manager for a Gold Coast Portfolio, in December of 2022 I was promoted within the company to take over our Springwood Branch as the Office Manager, which is the position I am currently still in.

When starting at the Springwood Branch we held 620 properties with 6 staff, I have now grown this office to 1600 properties with a team of 22 staff in total.

• Oversaw a Office of 22 Staff, including Performance reviews monthly.
• Assisted staff in navigating unhappy clients and navigating the situations with education and guidance.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
• Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
• Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
• Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
• Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
• Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
• Developed and enforced office policies that aligned with company values and regulatory requirements, maintaining compliance.
• Increased customer satisfaction by developing effective client feedback system that led to service improvements.
• Managed and motivated employees to be productive and engaged in work.
• Maintained professional, organized, and safe environment for employees and patrons.
• Cross-trained existing employees to maximize team agility and performance.
• Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
• Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.

• Business overview
• SWOT analysis
• Social Media objectives Client personas
• Organic content strategy
• Conversion & Next Steps
• Analyzed and reported social media and online marketing campaign results.
• Developed marketing content such as blogs, promotional materials and advertisements for social media.
• Monitored online presence of company's brand to engage with users and strengthen customer relationships.
• Increased customer engagement through social media.
• Identified target market and key segments through in-depth analysis of markets and related trends.

Property Manager of 250 Properties

• All reception duties - answering phones, office email enquiries and all administration duties
• Mid and End of month reporting
• All routine inspections including reports
• Receipting, Invoicing and all trust accounting
• All landlord communication
• All tenant communication
• Organizing all maintenance on properties including management of the building our office was located in
• Working alongside the Principal/Business owner with all general errands/personal assistant duties
• Established rental rates by surveying local rental rates and calculated overhead costs.
• Attracted tenants by advertising vacancies and personally showed units to potential renters.
• Investigated and resolved any tenant complaints.
• Introduced and monitored effective lease renewal programs to maintain high occupancy rates.
• Analyzed operational information for impact on ROI, identified trends and recommended appropriate adjustments.
• Developed annual operating budgets and forecasts, as well as sales and marketing plans.

• Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
• Maintained sufficient number of units market-ready at all times.
• Verified income, assets and expenses and completed file tracking sheet for each applicant.
• Trained and motivated leasing staff during bi-monthly trainings.
• Introduced prospective tenants to types of units available and performed tours of premises.
• Communicated regularly with key on-and off-site tenant contacts to achieve satisfaction with facility and services.
• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
• Prepared specifications, solicited bids and approved subcontracts for building services.
• Completed final move-out walk-throughs with tenants to identify any required repairs.

• Managed 200 properties
• Conducted all routine inspections including reporting
• All Landlord and Tenant client communication
• Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
• Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
• Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
• Completed final move-out walk-throughs with tenants to identify any required repairs.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Trained and motivated leasing staff during bi-monthly trainings.
• Verified income, assets and expenses and completed file tracking sheet for each applicant.
• Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.

Managed 180 Properties

• All Landlord and Tenant communication
• Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
• Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
• Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
• Prepared specifications, solicited bids and approved subcontracts for building services.
• Completed final move-out walk-throughs with tenants to identify any required repairs.
• Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
• Maintained original leases and renewal documents in digital and hardcopy format for property management office.
• Trained and motivated leasing staff during bi-monthly trainings.
• Developed, reviewed and submitted property operating and capital budgets.
• Maintained sufficient number of units market-ready at all times.
• Verified income, assets and expenses and completed file tracking sheet for each applicant.
• Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.

• Established and developed strong administrative team by delivering ongoing coaching and motivation and fostering career advancement.
• Communicated corporate objectives across all divisions through regular correspondence and scheduled status updates.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Trained employees in company and regulatory compliance requirements to promote conformance.
• Managed CRM database, including troubleshooting, maintenance, updates and report generation.
• Defined clear targets and objectives and communicated to other team members.