JADE COLEMAN
South Windsor,NSW
Summary
Diligent Bar and Gaming Attendant with solid background in bar operations, ensuring exceptional customer satisfaction and seamless service. Successfully managed high-volume environments, contributing to positive guest experience and efficient workflow. Demonstrated expertise in teamwork, consistently maintaining clean and organized bar area.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Bar Attendant
Windsor Leagues Club
02.2025 - Current
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed bar inventory, ensuring optimal stock levels and minimizing waste.
- Trained new staff on operational procedures and customer interaction techniques.
- Maintained cleanliness and organization of bar area, adhering to health regulations.
- Processed money and transactions daily and balanced register at end of shift.
Bar Attendant/Promotions Assistant
Windsor RSL
04.2023 - 02.2025
- Executed promotional events, enhancing brand visibility and consumer engagement.
- Delivered exceptional customer service in high-volume bar environment.
- Trained new staff on operational procedures and customer engagement techniques.
- Checked ID cards and verified bar guests were of legal age.
- Successfully collaborated with other staff members to provide seamless service during high-volume periods.
- Managed cash register transactions accurately, ensuring proper handling of payments and tips.
- Operated and closed down bar station according to sanitation regulations and safety standards.
- Enhanced customer experience by providing exceptional service and attending to their needs promptly.
- Represented clients at events with upbeat, outgoing and friendly persona.
- Trained new team members on best practices for promotions execution and customer interaction techniques.
Bar and Gaming Attendant/Receptionist
RICHMOND CLUB
04.2017 - 10.2020
- Reception open/close
- New Memberships and Membership renewals
- Promotions (raffles etc)
- Verified jackpots and payouts.
- Cash Desk/Keno
- Bar open/close
- Drink tray service
- Participated in daily reconciliation of morning counts
- Completed assigned tasks with little or no supervision.
- Set up and arranged displays or demonstration areas to attract attention for upcoming events etc.
- Verified visitor identity by checking guest passes and ID.
- Helped guests make purchases with tickets won from different games.
- Troubleshot and corrected minor errors with game equipment.
Gaming Host
WENTY LEAGUES CLUB
01.2014 - 01.2017
- Built strong customer base through development of strong relationships and strategic use of perks and incentives.
- Evaluated income and expense reports to detect and resolve discrepancies.
- Developed and maintained positive and productive relationships with gaming customers, identifying premium players and assisting guests with amenities and VIP requests.
- Promoted special events and promotions targeted at gaming.
- Monitored player activities to identify high-value players worth extra attention.
- Greeted guests promptly and consistently set professional tone with friendly assistance.
- Operated POS system, processed transactions and issued receipts.
- Received guest complaints and reported to manager.
Bar Gaming Machine Attendant
PENRITH PANTHERS CLUB
01.2008 - 01.2013
- Cash Box/KENO
- Drink Tray Service
- Gaming Machine drink service/Poker machine attendant maintenance service
- Bar Open/Close
- Interact with customers, encouraging pleasant client experiences and promoting increased participation.
- Monitored and maintained gaming machines, ensuring optimal functionality and user experience.
- Conducted routine inspections and minor repairs on gaming equipment to ensure compliance with safety standards.
Education
Certificate - Responsible Service of Alcohol
HOSPITALITY COURSES PTY LTD
SYDNEY, NSW09.2022
Certificate - Responsible Conduct of Gambling
HOSPITALITY COURSES PTY LTD
SYDNEY, NSW09.2022
High School Diploma - undefined
RICHMOND HIGH SCHOOL
RICHMOND, NSW11.1997
Skills
- Customer service/VIP Service
- Administration
- Promotional microphone
- Money handling
- Alcohol awareness
- Payment processing
- Efficient multitasking
- Flexible schedule
- Fast-paced environment
- Teamwork and collaboration
Certification
- COMPETENCY CARD IN RSA/RCG and ADVANCED RCG
Timeline
Bar Attendant
Windsor Leagues Club
02.2025 - Current
Bar Attendant/Promotions Assistant
Windsor RSL
04.2023 - 02.2025
Bar and Gaming Attendant/Receptionist
RICHMOND CLUB
04.2017 - 10.2020
Gaming Host
WENTY LEAGUES CLUB
01.2014 - 01.2017
Bar Gaming Machine Attendant
PENRITH PANTHERS CLUB
01.2008 - 01.2013
High School Diploma - undefined
RICHMOND HIGH SCHOOL
Certificate - Responsible Service of Alcohol
HOSPITALITY COURSES PTY LTD
Certificate - Responsible Conduct of Gambling
HOSPITALITY COURSES PTY LTD