Jade Coles
Cameron Park,NSW
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
Work History
Deli 2nd in Charge and Relief Deli Manager
Coles Supermarket
03.2020 - Current
- Increased deli sales by implementing innovative merchandising and promotional strategies.
- Collaborated with store management to achieve overall operational goals, contributing to store success.
- Addressed customer concerns promptly and professionally, resolving issues to their satisfaction.
- Consistently met or exceeded hygiene standards during routine inspections from local health authorities.
- Enhanced customer satisfaction by maintaining high-quality standards for deli products and services.
- Reduced food waste by closely monitoring product freshness and implementing proper rotation practices.
- Ensured a safe work environment by enforcing strict adherence to health and safety regulations.
- Trained new team members on deli procedures, ensuring consistency in product quality and service levels.
Dairy / Meat
Coles Edgeworth
- Improved product quality by conducting regular checks for expiration dates and ensuring proper rotation of stock.
- Maximized efficiency within the department by consistently organizing backroom storage areas for easy access to merchandise required for restocking purposes.
- Enhanced customer satisfaction by assisting shoppers with locating products and providing information on meat, dairy, and frozen items.
- Provided exceptional service to customers by promptly addressing inquiries and resolving issues related to their shopping experience.
- Demonstrated knowledge of various cuts of meat, offering suggestions on preparation methods when requested by customers.
- Reduced shrinkage levels by carefully monitoring perishable goods and disposing of expired or damaged products according to company guidelines.
Click and Collect
Coles Edgeworth
- I ran the Click and collect department in the height of Covid 19,
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
- Proved successful working within tight deadlines and a fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
Duty Manager
Coles Edgeworth
- Running the store from 3pm till 11pm, Making sure all departments are running correctly, Helping departments where needed, Assisting customers, Replacing team when needed, Unload of DC trucks, Dealing with aggravated customer, Dealing with shoplifters, Reporting above issues to the police
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
Night Fill / Grocery
Coles Edgeworth
01.2020 - Current
- Splitting load, Unloading load from DC trucks, Assisting customers, Cleaning, Scanning gaps so stock can be ordered, sting on register, Answering phone calls.
- Putting away load if left over from night before, Stocktake, Assisting the grocery manager, Code checks.
- Promoted a clean and safe shopping environment by regularly maintaining store cleanliness and adhering to safety guidelines.
Customer service agent
Coles Fletcher
01.2014 - 01.2019
- Delivery groceries to customer houses, Working independently on the road, Working to a strict delivery time frame, Delivery up to 25 customer orders in an 8hr window
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
Personal shopper
Coles Fletcher
01.2014 - 01.2019
- Collecting groceries to be delivered, Meeting time frame required
Shift Runner
Coles Fletcher
01.2014 - 01.2019
- Making sure team are shopping correctly and efficiently, Orders have been shopped before delivery deadline.
- Improved shift efficiency by implementing effective time management strategies and delegating tasks appropriately.
- Enhanced team productivity through continuous training, skill development, and performance feedback.
- Maintained a safe and clean working environment by enforcing company policies and procedures.
- Streamlined communication between team members for better coordination and improved overall shift performance.
- Resolved customer issues quickly and professionally, ensuring high levels of customer satisfaction.
Online 2nd in charge
Coles Fletcher
01.2014 - 01.2019
- Doing all above Jobs, Making sure trucks leave on time, Replace any staff absentees, Running out click and collects, Consolidating orders into correct trucks and orders, Getting a replacement for any out-of-stock products, Helping CSA load their trucks, Taking trucks to receive services
Online Manager
Coles Fletcher
01.2014 - 01.2019
- completing weekly roster of up to 70 team members, Attending weekly manager meeting, Taking team members to any work injury related appointments, Training other online line managers, Was flown to Queensland to see how the number 1 online store runs, Completed level 1 retail leaders, All complaints come through myself, calling back customers, making sure our big clients are happy with our service, Making sure all paperwork is correct and audit ready, Taring new team members
Learning Support Staff
Callahan College Waratah
01.2010 - 01.2012
- Assisting students in both mainstream and support classes, Reading and writing for students' exams, Playground duties
Pharmacy Assistant
Waratah Amcal
01.1999 - 01.2004
- Cleaning, Assisting customers, Filling webster packs, Dispensing medications
Education
High School Diploma -
Callaghan College Jesmond Campus
Jesmond, NSW12.2001
Skills
- Customer service
- Time management
- Quality control
- Loss prevention
- Conflict resolution
- Team collaboration
- Punctuality
- Problem-solving
- Adaptability
- Multitasking abilities
- Reliability
Personal Information
Date of Birth: 04/12/1984
References
- Haylee Smith, Store support manager, 0402 582 951
- Kim Hewitt, Click and collect manager Edgeworth, 0249 53 051, 0417 264 771
- Kylie Dimmock, Store Support Manager Edgeworth, 0249 53 051, 0477 718 234
Timeline
Deli 2nd in Charge and Relief Deli Manager
Coles Supermarket
03.2020 - Current
Night Fill / Grocery
Coles Edgeworth
01.2020 - Current
Customer service agent
Coles Fletcher
01.2014 - 01.2019
Personal shopper
Coles Fletcher
01.2014 - 01.2019
Shift Runner
Coles Fletcher
01.2014 - 01.2019
Online 2nd in charge
Coles Fletcher
01.2014 - 01.2019
Online Manager
Coles Fletcher
01.2014 - 01.2019
Learning Support Staff
Callahan College Waratah
01.2010 - 01.2012
Pharmacy Assistant
Waratah Amcal
01.1999 - 01.2004
Dairy / Meat
Coles Edgeworth
Click and Collect
Coles Edgeworth
Duty Manager
Coles Edgeworth
High School Diploma -
Callaghan College Jesmond Campus
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