Jaide McQuaid
Norlane
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with customers. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating a positive work environment and growing business for the ongoing success of the business.
Overview
13
13
years of professional experience
Work History
Assistant Store Manager
Cheap As Chips
08.2023 - 06.2024
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Delivered consistent sales growth by identifying opportunities for promotions and cross-selling products to customers.
- Collaborated with store manager to develop marketing initiatives that drove traffic and increased brand awareness.
Department Manager
Target Australia
10.2021 - 08.2023
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Reduced operational costs through effective budget management and resource allocation.
- Led a team of professionals to consistently achieve or exceed performance targets.
- Implemented cross-training initiatives for employees, increasing overall departmental knowledge and versatility.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Customer Service Representative
Target Australia
05.2011 - 10.2021
- Maintain customer satisfaction with forward-thinking strategies focused on addressing customer needs.
- Offer advice and assistance to customers, paying attention to special needs or wants. Prepared to go above and beyond to achieve customer satisfaction and return business.
- Am able to be self managed in both service areas (FOS, ACO and CS), CNC, departments/floor and decant/reserves/logistics. I am also very open to ideas and concepts on planogramming, optimizing sales and better handling of customer resolution/satisfaction from both my fellow team members and Management team.
- Love being proactive and learning more about the company, operations, procedures and ways to achieve greater success within my role.
Warehouse Employee
Target Australia - MOSR Laverton North
05.2011 - 01.2014
- Managed stock reserves of 8 Target Australia stores in Region 1. Picked and despatched goods in accordance to individual Store Managers requisitions and weekly catalogue stock, as well as decant and ensuring all cages on trucks were ready to immediately be worked on the Sales floor.
- Used hand-held devices (Scanning guns) and computers to record and monitor inventory levels and completed ISTS and audits to uncover and address inaccuracies.
- Labeled and accurately moved stock between stores to meet sales targets and minimize errors.
- Unload and decant 8 trucks per day in accordance to store needs and stock distributed from the DC.
Skills
- Sales expertise
- Complaint resolution
- Order Fulfillment
- Retail store support
- Warehousing functions
- Stock management
- Creative problem solving
- Strategic sales knowledge
- Stocking and replenishing
- Money handling abilities
- Professional telephone demeanor
Professional References
References available upon request.
Timeline
Assistant Store Manager
Cheap As Chips
08.2023 - 06.2024
Department Manager
Target Australia
10.2021 - 08.2023
Customer Service Representative
Target Australia
05.2011 - 10.2021
Warehouse Employee
Target Australia - MOSR Laverton North
05.2011 - 01.2014
Similar Profiles
MAKAYLA PEARSONMAKAYLA PEARSON
Shift Runner at Cheap as ChipsShift Runner at Cheap as Chips
Larnie GassLarnie Gass
Shift Runner at Cheap As ChipsShift Runner at Cheap As Chips
Gurjot GhummanGurjot Ghumman
Retail Worker at Cheap as ChipsRetail Worker at Cheap as Chips
Tiana ConwayTiana Conway
Shift Assistant at Cheap as ChipsShift Assistant at Cheap as Chips
Jaide McQuaidJaide McQuaid
Store Manager at Vinnies VictoriaStore Manager at Vinnies Victoria