Jade Cross

• Implemented and achieved the objectives outlined in the distribution and growth strategy for the ANZ business, driving revenue growth and market expansion.
• Spearheaded the expansion and development of new verticals, including Fintech, Life, and Mobility sectors, diversifying business offerings, and capturing new market opportunities.
• Management of the ANZ business development pipeline (CRM management), and providing financial reporting and analysis for C-level discussions.
• Preparation and submission of Request for Proposal (RFP) documents for tier 1 business opportunities, ensuring alignment with organizational goals and standards.
• Conducted comprehensive market research and analysis to identify emerging trends and potential areas of expansion, informing strategic decision-making and business development efforts.
• Optimizing sales funnels by leveraging data-driven insights to refine targeting strategies and maximize conversion rates, enhancing sales effectiveness and efficiency.
• Led cross-functional teams, including mentoring junior team members, to successfully execute complex projects, ensuring seamless coordination, timely delivery, and client satisfaction.

Achievements:

• Developed and launched the first embedded life insurance solution in the market, driving new revenue growth for the business that's sustainable and long-tail.
• Signed and executed three key strategic deals in travel and fintech, contributing to 60% of the APAC revenue targets for 2024.

• Successfully managed key strategic partnerships with industry leaders such as eBay, Luxury Escapes, and Oztix, facilitating insurance distribution solutions to enhance business growth and market presence.
• Executed and delivered on distribution and growth strategies for both the business and partner organizations, ensuring alignment with overarching objectives and maximizing mutual benefits.
• Led project management efforts for various tactical and long-term growth initiatives, including new product launches, market expansions, UI optimization, and price analytics, driving innovation and competitiveness in the marketplace.
• Collaborated closely with the sales team to develop and maintain a robust pipeline, setting achievable sales targets, and leveraging existing and new business networks to drive revenue growth and market penetration.
• Effectively managed internal and external stakeholders, fostering strong relationships and ensuring alignment of interests to support organizational objectives and initiatives.
• Demonstrated proficiency in handling customer complaints, facilitating negotiations, and resolving issues to achieve mutually beneficial outcomes, contributing to enhanced customer satisfaction and retention.

Achievements:

• Launch of eBay's warranty program on mobile app, which resulted in a 100% increase in revenue for the program
• Successfully launched insurance solutions for Luxury Escapes' Asia markets and subsidiary brands, including Scoopon, Cudo, and Deals, expanding market reach and enhancing brand offerings.

• Key relationship manager between external partners (Medibank, ahm, and Woolworths) and internal stakeholders.
• Responsible for delivering the life insurance strategy and driving growth for the organization.
• Execute and deliver on the distribution strategy for the iptiQ business and brand partners.
• Drive growth through targeted sales and marketing campaigns to meet sales KPIs.
• Actively involved in internal and external stakeholder management.
• Lead project management of tactical and long-term growth initiatives, including new product launches and online purchase paths.

Achievements:

• Negotiated and delivered the Medibank Life Insurance TV campaign to market, resulting in 70% of lead volumes being generated from non-members.
• Implemented and executed the online customer journey solution for Woolworths Life Insurance, leading to a 155% increase in lead volumes and providing a new distribution channel for the Woolworths portfolio.
• Implemented and executed the ahm Express online product, a first-in-market solution that exceeded its target in 2021 by 116%, contributing to the growth of the ahm suite of products.

• Supporting the operational management of the Direct Life Insurance proposition to partners such as Medibank, ahm, and Woolworths.
• Ensuring adherence to the ANZ Direct Life Insurance Framework and management of the direct insurance operating model for existing partnerships, including processes, control frameworks, and performance to contracts.
• Liaising with stakeholders to ensure the quality of operational performance and effective, early communication of risks and/or issues.
• Project management to ensure timely and quality delivery of new distribution channels and/or products.

Achievements:

• Transitioned to managing all external partner relationships within one month of starting the role, demonstrating quick adaptation and leadership capabilities.
• Played a pivotal role in facilitating the transition of the business from Swiss Re Life & Health to the iptiQ Digital Insurer model, contributing to the strategic evolution and operational efficiency of the organization.

• Provide comprehensive support to the Managing Director of Property Treaty Underwriting Asia and the wider Asia team.
• Manage diary and travel arrangements for Executive-level personnel, including global meetings and events.
• Coordinate budgets, underwriting documents, client policy schedules, and presentations to ensure accuracy and timeliness.
• Organize annual Asia region events, meetings, and client functions, facilitating smooth coordination and execution.

Achievements:

• Successfully executed and delivered the annual Asia Days Top 100 performers event for Swiss Re in Seoul, Korea, showcasing exceptional organizational skills and ensuring a memorable experience for all participants.

• Managed all events, marketing initiatives, sponsorships, and community initiatives for NAB Business Bank in NSW/ACT, ensuring alignment with organizational goals and enhancing brand visibility.
• Executed and delivered on the marketing strategy of the business, overseeing the rollout of local marketing campaigns and initiatives tailored to meet localized requirements and drive customer engagement.
• Responsible for the management of the state sponsorship budget and relationships, collaborating with partners such as Cancer Council NSW, NSW Business Chamber, AFL Auskick, and Alannah & Madeline Foundation to support community initiatives and enhance brand reputation.

Achievements:

• Successfully rolled out the AFL Auskick program in NSW/ACT as part of the National partnership for NAB, contributing to community engagement and brand visibility.
• Coordinated the sourcing of local community volunteer opportunities across 50 business banking centres in NSW/ACT, ensuring all 800+ business bank staff achieved the target of 100% volunteer days (2 per year), fostering a culture of corporate social responsibility and community involvement.

• Optimized executive time management by effectively managing calendars, scheduling meetings, appointments, and coordinating travel arrangements.
• Demonstrated strong project management skills by successfully managing multiple projects concurrently, ensuring timely completion and high-quality results.
• Acted as a gatekeeper for the General Manager's office, prioritizing incoming requests and delegating tasks judiciously when appropriate.
• Provided valuable support to sales, business development, and senior management teams by accurately transcribing meeting minutes.
• Ensured efficient departmental operations by monitoring budgets and expenses, supporting cost-effective management practices throughout the organization.
• Supported business and hospitality needs of corporate partners and staff during meetings and company events, contributing to positive stakeholder experiences.

• Enhanced supervisor productivity by effectively managing their itinerary and appointments, implementing streamlined scheduling procedures.
• Collaborated with cross-functional teams to develop comprehensive messaging strategies for investor and analyst communications, ensuring consistency and clarity.
• Improved efficiency by streamlining financial reporting processes, enabling timely distribution of critical information to investors.
• Ensured cohesive messaging across all corporate communications channels by partnering with the public relations team.
• Successfully coordinated logistics for annual shareholder meetings, ensuring compliance with regulatory requirements and seamless execution.